Zadun, a Ritz-Carlton Reserve

The facility is great. Location very nice as well. The pool had good service. Great beach area. Should have been a 5 star review like my dinner restaurant at the hotel was. But asked for turn down to come and make out the bed that didn’t happen. Was told we would be picked up from are room at 1050 that didn’t happen. Also please know the only breakfast on site is an all outdoor seating. This morning was 55 degrees.

The room is spacious and awesome, the pool inside the room is sufficient for kids under 6 to have fun and play, but too small if your kids are older than that. We spent most of the time in the hotel pool, drinking and eating, it was fun and the service was excellent. Food was great! Specially love the seafood in the fish market, but overall every restaurant was good. The only downside for us was it's too humid and hot for the season we went, it's too hot that you can't stay anywhere outside without pool for longer than 20 mins. Would be interested to explore in Spring/Winter. Also unlike many other resorts, activity here is limited, if you want to explore the beach and ocean, this is not the place for it. If you want to relax and have fun time with family, this is great! Due to it's probably slow season, there are a lot of constructions going on, it does not really bother us other than when you are walking around the facility, it felt like a construction zone, but hope it got all finished soon!

Well, this vacation meant a lot to our family so instead of booking online, I called to make sure we could get the room that we stayed in the previous 2 times- ocean view 2 bedroom suite. I was told I secured that room and paid almost $8000 a night with fees and what we ended up getting was a 2 bedroom room with a view of the bushes and on the path of the golf cart. I spoke with management and nothing they could do because of "terms and conditions". There is always something a hotel can do to make it right and they chose not to. They charged me for an ocean view and after 4 days, they did move us. They also gave us a resort credit. However, I asked for a reduced rate simply for the days we were in the wrong room and they refused. This was the third time we stayed at the hotel and that will be the last. They have lost their touch with their service, their food, and their commitment to creating a beautiful experience. They are now about money and if you are willing to spend money, there are 2 new Four Seasons in Cabo that are significantly better.

As a Marriott loyalist, this was one of the nicest experiences we have had at a Ritz property yet. Every detail was so well thought out, and even at "capacity" the property felt spacious and calm. My family of 4 (two children aged 12, 14) had tons to do and truly got to experience the "Ritz Carlton" level of service at Zadun. Special shout out to Rigoberto, our waiter at the flagship restaurant, who provided exceptional service to our family on our last night. I also wanted to recognize Alonso at the front gate...he knew our names within the first day, and said hello and goodbye each time we left the property. I hope they are recognized for making our experience so enjoyable. We will be back.

We returned in December for our third stay as a couple at Zadun. Our experiences have been consistently strong. This remains an immaculately maintained private and serene luxury boutique property with standout staff. As discussed in other reviews, even the most basic King room are impressive and include plunge pools and expansive outdoor areas, particularly the ground level rooms. We have stayed in oceanfront, suite, and standard accommodations. All were excellent with a personal favorite being oceanfront. Special thanks to Fernanda at Candil with whom it is always a treat to create custom cocktails, and to Gabriel at Humo who has repeatedly and warmly welcomed us. Zadun remains an ideal Cabo option for those seeking a peaceful respite. We look forward to retuning.