Zadun, a Ritz-Carlton Reserve

The room is spacious and awesome, the pool inside the room is sufficient for kids under 6 to have fun and play, but too small if your kids are older than that. We spent most of the time in the hotel pool, drinking and eating, it was fun and the service was excellent. Food was great! Specially love the seafood in the fish market, but overall every restaurant was good. The only downside for us was it's too humid and hot for the season we went, it's too hot that you can't stay anywhere outside without pool for longer than 20 mins. Would be interested to explore in Spring/Winter. Also unlike many other resorts, activity here is limited, if you want to explore the beach and ocean, this is not the place for it. If you want to relax and have fun time with family, this is great! Due to it's probably slow season, there are a lot of constructions going on, it does not really bother us other than when you are walking around the facility, it felt like a construction zone, but hope it got all finished soon!

Well, this vacation meant a lot to our family so instead of booking online, I called to make sure we could get the room that we stayed in the previous 2 times- ocean view 2 bedroom suite. I was told I secured that room and paid almost $8000 a night with fees and what we ended up getting was a 2 bedroom room with a view of the bushes and on the path of the golf cart. I spoke with management and nothing they could do because of "terms and conditions". There is always something a hotel can do to make it right and they chose not to. They charged me for an ocean view and after 4 days, they did move us. They also gave us a resort credit. However, I asked for a reduced rate simply for the days we were in the wrong room and they refused. This was the third time we stayed at the hotel and that will be the last. They have lost their touch with their service, their food, and their commitment to creating a beautiful experience. They are now about money and if you are willing to spend money, there are 2 new Four Seasons in Cabo that are significantly better.

As a Marriott loyalist, this was one of the nicest experiences we have had at a Ritz property yet. Every detail was so well thought out, and even at "capacity" the property felt spacious and calm. My family of 4 (two children aged 12, 14) had tons to do and truly got to experience the "Ritz Carlton" level of service at Zadun. Special shout out to Rigoberto, our waiter at the flagship restaurant, who provided exceptional service to our family on our last night. I also wanted to recognize Alonso at the front gate...he knew our names within the first day, and said hello and goodbye each time we left the property. I hope they are recognized for making our experience so enjoyable. We will be back.

We returned in December for our third stay as a couple at Zadun. Our experiences have been consistently strong. This remains an immaculately maintained private and serene luxury boutique property with standout staff. As discussed in other reviews, even the most basic King room are impressive and include plunge pools and expansive outdoor areas, particularly the ground level rooms. We have stayed in oceanfront, suite, and standard accommodations. All were excellent with a personal favorite being oceanfront. Special thanks to Fernanda at Candil with whom it is always a treat to create custom cocktails, and to Gabriel at Humo who has repeatedly and warmly welcomed us. Zadun remains an ideal Cabo option for those seeking a peaceful respite. We look forward to retuning.

We absolutely love Zadun and it has become our go-to hotel in the Cabo area. Everything about it is stunning and the attentiveness of the staff makes it a step above other luxury hotels. The rooms are all stunning -- we have stayed in a ground floor king twice before and this last trip we were upgraded to an upper-floor suite. Both types of rooms provide ample space for guests, and the bathroom features are wonderful, whether it be the large tub for two or the outdoor showers (only available on ground level rooms). The plunge pools are a great feature, although slightly too chilly for my liking (I wish there was the ability to adjust the temperature ever so slightly, but I understand why this isn't feasible). The beds are super comfy and the rooms provide complete darkness. We would spend every day at the main pool area on the upper level, and the attendants were always checking on us to see if we needed anything or adjusting our umbrella to give us more shade. They are so friendly and accommodating, and we looked forward to seeing them daily. We also appreciate that they bring a cooler right away with waters and suntan lotion, as well as a button to call for service if you want to order anything. We love El Barrio and Equis for meals -- the quality of their food is top notch and the service is impeccable. If you go to El Barrio, ask to sit in Angel's section -- one of the nicest restaurant waiters who even remembered us from past visits and brought us a couple special treats. Equis is not to be missed if you're at the hotel for one of their fish market nights (typically Tuesdays and Saturdays). The Cantina night at El Barrio is also not to be missed, although they aren't always very clear on how ordering works (it's a four course menu from which you would in theory choose one item per course, but people seem to mix and match). The gym is outstanding -- fantastic equipment, amazing lap pool, and a lot of space for yoga and other classes they offer. They also provide cold water and towels, and sometimes fruit/cookies/power bars. It's open 24/7 so you never have to worry about getting in. My only con about the place? For how much they charge per night, there are very few "complimentary" services/refreshments available. We've stayed at other Cabo luxury hotels and they frequently provide free minibar (non-alcoholic beverages and sodas) or deliver fresh chips and guacamole to your room daily, or they include breakfast in the stay. At Zadun absolutely nothing is free, and you will pay a premium for anything you request. Likewise, their mixed drinks at the pool and restaurants are pretty weak for the prices they charge -- I ordered two mixed drinks and literally could not even taste a drop of alcohol in them. So if you're going to order alcohol, go for a mimosa, beer, or wine where you actually get alcohol. Or do what we do and stock up at duty-free and have alcohol in your room. This is a wonderful hotel if you really just want some R&R -- we never leave the property when we visit, so I can't comment on other attractions to visit. But if you're looking for relaxing pools, a private beach to walk on, and some amazing food, this is the place for you.