Zadun, a Ritz-Carlton Reserve

We absolutely love Zadun and it has become our go-to hotel in the Cabo area. Everything about it is stunning and the attentiveness of the staff makes it a step above other luxury hotels. The rooms are all stunning -- we have stayed in a ground floor king twice before and this last trip we were upgraded to an upper-floor suite. Both types of rooms provide ample space for guests, and the bathroom features are wonderful, whether it be the large tub for two or the outdoor showers (only available on ground level rooms). The plunge pools are a great feature, although slightly too chilly for my liking (I wish there was the ability to adjust the temperature ever so slightly, but I understand why this isn't feasible). The beds are super comfy and the rooms provide complete darkness. We would spend every day at the main pool area on the upper level, and the attendants were always checking on us to see if we needed anything or adjusting our umbrella to give us more shade. They are so friendly and accommodating, and we looked forward to seeing them daily. We also appreciate that they bring a cooler right away with waters and suntan lotion, as well as a button to call for service if you want to order anything. We love El Barrio and Equis for meals -- the quality of their food is top notch and the service is impeccable. If you go to El Barrio, ask to sit in Angel's section -- one of the nicest restaurant waiters who even remembered us from past visits and brought us a couple special treats. Equis is not to be missed if you're at the hotel for one of their fish market nights (typically Tuesdays and Saturdays). The Cantina night at El Barrio is also not to be missed, although they aren't always very clear on how ordering works (it's a four course menu from which you would in theory choose one item per course, but people seem to mix and match). The gym is outstanding -- fantastic equipment, amazing lap pool, and a lot of space for yoga and other classes they offer. They also provide cold water and towels, and sometimes fruit/cookies/power bars. It's open 24/7 so you never have to worry about getting in. My only con about the place? For how much they charge per night, there are very few "complimentary" services/refreshments available. We've stayed at other Cabo luxury hotels and they frequently provide free minibar (non-alcoholic beverages and sodas) or deliver fresh chips and guacamole to your room daily, or they include breakfast in the stay. At Zadun absolutely nothing is free, and you will pay a premium for anything you request. Likewise, their mixed drinks at the pool and restaurants are pretty weak for the prices they charge -- I ordered two mixed drinks and literally could not even taste a drop of alcohol in them. So if you're going to order alcohol, go for a mimosa, beer, or wine where you actually get alcohol. Or do what we do and stock up at duty-free and have alcohol in your room. This is a wonderful hotel if you really just want some R&R -- we never leave the property when we visit, so I can't comment on other attractions to visit. But if you're looking for relaxing pools, a private beach to walk on, and some amazing food, this is the place for you.

This was the worst vacation we ever had. Our butler was not knowledgeable and was hardly available. We were charged $75 for a tube of bacitracin that they got for us. What kind of hotel doesn’t sell basic sundries? And there isn’t much to do besides for the pool and spa. It was a serious waste of a LOT of money.

From the moment you drive onto the property and take in the grounds and breathtaking view, you know you are in a special place at Zadun. We stayed in the beachfront Cortes suite for five nights and it was nothing short of spectacular. The property itself is extremely lush, secluded and away from it all. It is the definition of quiet luxury. Our two butlers, Rodrigo and Mario, were outstanding. All we had to do was send them a message and they were there with anything we could ask for. They even added special touches onto experiences we never even dreamed of. All of the restaurants were lovely. We ate at Barrio each morning and were greeted by Emili with her bright smile and warm attitude. If we were not lying on our private patio, we would be at the adult pool being attended to by Jarolt. We truly were greeted warmly by every single member of the staff and that says so much. It was the perfect getaway for my husband and I to celebrate a special occasion. We felt relaxed and pampered and were very grateful for the experience.

Zadun is an excellent resort! The service starts before you arrive and the rooms are immaculate. Highly recommend a stay here if you’re looking for a peaceful and relaxing trip to Cabo. We traveled here for our anniversary and cannot wait to return. The food and drinks were great; the spa was amazing. Even with a closed pool due to recent storm, it was a flawless stay.

We have stayed at other Ritz Carltons, but this was our first at a Reserve. The resort is immaculately landscaped with beautiful flowers and gardens. The room was spotless and well maintained. We had a large tastefully decorated bedroom with floor to ceiling views of the water (upper level suite) a large closet and dressing area, and huge bathroom with shower, tub, two sinks and another separate extremely large vanity. The room had a minibar with plenty of bottled water, coffee, tea and a small fridge with drinks and snacks for purchase. Our room also came with a private plunge pool and large patio with lots of spacious loungers and table and chairs. (There were some small shades for the loungers, but we would have actually preferred more shade due to the intense sun.) The outside area was private due to well placed walls etc. It actually felt like you were staying in your own private condo overlooking the ocean. The resort has a fitness center with lap pool, family pools and an adults only pool and beach access with attentive staff. The beach was closed for walking while we were there due to a recent storm that passed through a few days before our arrival, and never reopened during our stay. The resort itself showed no evidence of a storm however, with not even a branch or flower out of place. The resort has a beachfront seafood restaurant (closed during our visit), a nice grill restaurant, a lovely open air family style casual restaurant, a coffee bar with desserts, muffins, scones etc, and a beautiful cocktail bar. We ordered room service and the food was delivered promptly by the most delightful staff, and our orders were always perfect, no matter our special requests (not the norm when dining in the states). We visited the spa for a couples massage which was wonderful. We also had an hour in the private spa pool before the massages, and an hour in a private hot tub after the massages. We also scheduled the Savasana Experience (sound room treatment) at the spa, and found it not relaxing for us in the way it was designed (just our opinions). I have seen reviews mentioning that the resort was hilly, but we didn't notice this at all. We normally visit Mexico in the winter, and did find the September temps a little high for us, but did feel lucky that we had sunny days during our entire visit. We have stayed at Los Cabos before and did prefer the quiet more relaxed nature of San Jose del Cabo and Zadun. We never heard other people or noise from any other resorts. The biggest thing that we noticed about this resort however, was how we were treated by staff. We have stayed at many wonderful resorts, but noticed that the Zadun staff really could not have been better. From the drivers, housekeepers, room service and spa staff, restaurant staff and every single staff we ran into during our stay, they were just the friendliest and most helpful and attentive. They really tried to go out of their way to make sure that you had everything that you wanted at any time and to just spoil you.