Hotel El Convento

We too experienced a party of some sort going on in the hotel the night we arrived. When calling down to the front desk, we were also told there was nothing they could do about the noise, and it would go on until 1AM. Lucky us. The hotel said they would refund half of our room fee for the Thursday night noise, We never saw it. They said they sent it to our third-party booking agent, they said they would send us an email confirmation that it was actually sent, never got that either. The hotel is in a great part of old San Juan, other than that, the slow service in the restaurant, the noise and the charm of the room resembling something you might find in North Korea. On a positive note... free bottles of water! For a better experience, stay on Condado Beach and Uber to Old SJ for the day. Give me your canned response Henry.

Nice hotel in need of some updating and more staff. The check in was nice as we had Alisha welcoming us with water and tips to enjoy the city. The restaurant service was slow but the current staff are very nice and work extra hard. The quality of the food was good. The rooms are comfortable and clean but a bit simple for the price. The sister hotel looks in better shape, Palacio Provincial and if we ever come again to San Juan old city that is where I would stay.

Excellent hotel, perfect location, personnel very attentive and courteous, room clean, with awesome view to the bay, the restaurant with good food, the pool with perfect view to the old city, walking distance to El Morro, Ballaja, restaurants, stores

This place is a historic gem located in the heart of Old San Juan, full of beautiful architectural features that transport you to another era. The charm of the building is matched only by the exceptional service provided by the staff. A special shoutout to Adisha at the front desk for her outstanding professionalism and support. When we needed a doctor on call, she handled the situation calmly and efficiently, ensuring we were taken care of without any added stress. Her kindness and composure were greatly appreciated. I also want to recognize the young man who prepared my omelet (I regret not catching his name!). It was perfectly made—delicious, fluffy, and exactly as I requested. When I asked for butter instead of vegetable oil, he accommodated my preference without hesitation. Overall, it was a wonderful experience. The staff were friendly, attentive, and made us feel welcome. I would highly recommend this place to anyone visiting Old San Juan. Thank you for a memorable stay!

Our stay at El Convento was absolutely wonderful. We enjoyed dinner at the restaurant on property, the rooftop is a dream, and the location is centrally located to all the hot spots in Old San Juan making it a perfect and easy walk to everything. Everyone was warm and friendly making it feel effortless and welcoming. Adisha and George at the front were the best!! So helpful and made our stay lovely. And, Eric at the restaurant provided a great dining experience and shared information and history about beautiful PR. I highly recommend this hotel, and cannot wait to return.