Belmond Casa de Sierra Nevada

Great location, amazing service. Every room is different and you can’t go wrong with any of them. This place will make you fall in love with Mexico.

I don't usually write reviews, but I felt like I had to after our stay at the Belmond last week. This might be the best hotel we have ever stayed at, anywhere in the world. First, the interiors and courtyards are immaculate and absolutely beautiful, with greenery everywhere and incredibly tasteful decor throughout. It feels both luxurious and cozy at the same time, a place you immediately feel comfortable in and never want to leave. The main restaurant, Andanza, has a courtyard dining area that looks like a painting. Breakfast there every morning was one of the highlights of our trip, and dinner was equally delicious. The pool area is gorgeous, with ivy and bougainvilleas covering the surrounding buildings that house the suites. The rooftop bar, Tunki, was our favorite spot in town for cocktails - the view is incredible and the drinks are creative and well balanced (as would be expected from a partnership with the recently crowned #1 bar in the world, Handshake). Every room is unique, and our Deluxe Studio Suite was a great place to retreat to after a day of walking around town. It had beautiful wood ceilings, a huge bathrom with a closet, tub and both indoor and outdoor showers, along with a private patio with a heated plunge pool. My understanding is that all of these suite types are located in the building(s) around the pool area, which feels like you're in some kind of dream. The aesthetics of the entire property are just top notch. But what truly sets this hotel apart is the service. It was, hands down, the best service we have ever received. Every single employee took so much pride in their work and went the extra mile to make our stay special. Two small examples: 1) while ordering breakfast my wife asked what "xoconostle" was. Not only did they explain that it was a cactus fruit, but a few minutes later they brought out a cut fruit so we could see what it looked like, along with a pico de gallo with diced xoconostle in it so we could sample the flavor in a typical Mexican preparation. Another night, we were admiring the handwoven drink coasters at Tunki. The server noticed and explained where they were made, and offered to let us take a couple of them home with us to help remember our stay. These are just two small things... they also always greeted us by name, helped us with reservations, brought us breakfast extra early on our day of departure, etc... but it is indicative of the level of thought and care that every single employee put into their craft (and it really does feel like they treat service as a craft to be perfected). Our room was cleaned seemingly every time we left it for any period of time, often with a note or a treat left behind for us. The spa was equally attentive and the massages were great. Yes, we had some small issues with water pressure and temperature in the main shower, but that is to be expected in a 17th century building and we had another shower and bath tub to use anyway. I just can't say enough good things about this place. Yes, the rooms are expensive, but I found the food, drinks, and spa prices to be very reasonable - especially considering the quality. Bottom line: if you are considering a trip to San Miguel and you have the means to stay at Casa Sierra de Nevada, don't hesitate and just book it. You won't regret it.

We stayed here in October 2024 for five nights and it was absolutely amazing. The hotel is so beautiful and historic, but the staff is really what makes this hotel so special. It’s reallly special when everyone from the housekeeping to the concierge to the manager recognizes you by name and asks with genuine interest about your day and activities. Truly a magical place!

Five special nights spent in this fine hotel made up of several historic buildings beautifully preserved with lush landscaping, a panoramic roof top bar for spectacular sunsets, a peaceful pool, and a tranquil ambiance throughout.

An unusually beautiful hotel in a fabulously maintained former monastery. The rooms are large and extremely well-appointed. The service is outstanding. The food is wonderful. The view from our outdoor terrace was spectacular. The cost of the room is well worth it. We would love to stay there again.