Rosewood San Miguel de Allende

the rosewood is a beautiful hotel in a truly beautiful city. great shopping and dining. a very romantic town at night. my favorite town in mexico the rosewood is centrally located and has a very nice pool. great rooftop bar and dining. very helpful staff bestl

The property is gorgeous and we especially enjoyed dinner and dancing on the rooftop. The service is not 5 star. My husband ordered and the concierge confirmed birthday balloons and decorations for our room which did not happen. Also, housekeeping did not vacuum during our stay.

This was my second time staying at the hotel, the first time everything was superb: service, food, grounds and room. While the grounds remain beautiful everything else has deteriorated. There are less staff, less well trained. The breakfast is excritiatingly slow, and for the most part, terrible. On our second morning, unable to get coffee or water I sought out management, they were apologetic and even offered us a complementary dinner ( for which we were charged! ) on our last morning, again awful food, cold egg, cold bacon, dried bread vs toast, I was too exhausted to complain again. The room was ok, but a few things didn't work properly. When we were leaving an employee actually stood and watched my friend struggle with her bag down some steps. Prices have definitely risen in contrast to the quality. I would no longer recommend this hotel and won't return

We paid for the rooftop colonial to have a view of the promised 'stunning views' of the town. Upon arrival we were told it was not available but that they had upgraded up to a much better room. The whole point was to have a rooftop. Instead we got a bigger room with a view to a brick path and a tree. Not at all what we paid for. When I immediately called to ask for what happened with our reservation, we were told we could have one rooftop that night but next morning we would have to move. After hours traveling we said never mind. Hotel people are friendly. Its beautiful. Gardens are gorgeous. We went to eat at the Luna and our waiter spent most of the time talking and ignored us even though there were maybe 10 other people at the restaurant. so we didn't enjoy our time at restaurant either. I would say its a good place to stay but DON'T let them change what you paid for. It is very expensive and expectations were not met at all. Location is good. I wrote to the hotel what happened I have yet to hear from them.

Considering that this is supposed to be a 5 star hotel , we were not impressed by it. We did not get the room that we wanted . They did move us on the last day of our trip to the room we had wanted and paid for. The roof top Luna restaurant was very good and fantastic service. Would I stay here again , I think not. San Miguel was a treat and should not be missed. I heard a 4 seasons is building soon, we will give that a try next trip