Nayara Alto Atacama

Unique and beautiful location. Agree with previous reviews that it's nice, but we're not talking Four Seasons/Aman level here, which the prices are not too far off from. The service is really the issue. We ran into the same issues that many have discussed: 1) trying to arrange any activities in advance is impossible, and when you email in advance, Nayara's central customer service is really unhelpful, borderline rude, where it appears an imposition to ask them about activities. Then when you arrive, they tell you, "oh sorry, that's fully booked". You respond, "well, I tried to book in advance", and they shrug their shoulders. 2) scheduling any activities with children is also borderline impossible. We had to arrange all activities outside of Nayara because of arbitrary age requirements (at least 12 years old for most things), yet the tour agencies in town, for the same exact tours, had no issues. 3) Most tours drop off, at the end of the day, in San Pedro. I called 3 times to get a ride from Nayara, and no response. They finally responded on WhatsApp (which appears to be the only way to communicate with them) much later. When I pointed this out to the manager, he could not care less, just complete indifference. 4) Multiple (and we're talking more than 4) requests for our flight arrival/departure info, passports, etc. It doesn't appear that they can actually retain information that is sent to them. It has potential - the location is unique, the rooms are overpriced but considering the location not completely unreasonable. The customer service is poor, no way around it, from the initial contact with the central customer service center to the front desk to management. I do think this is unique to this Nayara - prior stays in Costa Rica and Easter Island had excellent customer relations.

The setting of this hotel is truly beautiful, the rooms were spacious and well kept and the food was absolutely delicious. There was a wide variety of culinary choices and everything was outstanding. The best part of the hotel in our option was the incredibly friendly staff and the guides! Despite arriving during a period of heavy rains, the guides did their best to create enjoyable and memorable experiences. We especially loved Nico, Danny & Fabiola! We will definitely have to come back to try and see the stars and more of excursions that were unavailable due to the weather. The only component I wish I reviewed prior to arrival were the excursion options because soon after you arrive, you are asked to choose what you want to do. Given the weather, the team was more flexible with us ( which was appreciated!) but understanding what each excursion entails would be very helpful as that part needs a little better description (you are handed a map with minimal descriptions) so you don’t feel rushed into deciding. We are very active people and felt there were few options for higher activity levels. Otherwise, we really enjoyed our stay.

Had an amazing experience at this resort. Beautiful, yet even better was the service level from the minute we arrived (at 10P - they had sandwiches and the BAR kitchen open for us - top 5 pizza I have ever had - weird, I know...and I am from Chicago!) throughout our stay. Meals in their dining room out matched the exquisite view from our table...and the service was truly 5 star. Management was checking in regularly with us, and every person on site knew our name...perfectly appointed rooms, as well. However, none of this matched the service and knowledge level of our guide, Claudio. He was only focused on us embracing all that Atecama had to offer. He and our driver, Claudio (yep, we have a double dose of Claudio), took us to see so much over 3 days: Flamingo, hot springs, salt baths, salt formations, multiple little villages, Geysers, wild donkeys, Volcanos with Bolivia in the background...this experience, for us, was on the heels of hiking Patagonia. And while we thought this would be the icing on the cake after that leg of our trip - well, it simply augmented the experience for us. I would highly recommend Nayara Alto Atacama if you are looking for a quality stay, amazing food, and "5 star service" - as Claudio would say. OH - and if you need a guide - make sure to ask for Claudio. He will lean into his 20 plus years of being a guide, who lives locally, and guides with a passion unmatched.

One usually goes to the Atacama Desert to gaze at the stars - which are awe inspiring. Yet staying at the Nayara Alto Atacama only enhances a once in a lifetime experience for many of us. The associates all are delightful, the food offerings great, the entire facility is beautiful (including its llamas), and the variety of tours are guides are magical.

My favorite hotel I’ve ever stayed at. Amazing excursions that are all unique and special. This was a standout unique thing about this hotel. Also the food was legit amazing. It is in a gorgeous and peaceful setting, and everyone is jet setting around during the day so there’s a very good chance of getting one of the small pools all to yourself. Also loved the planetarium, mostly because the dude giving the talk was so passionate and funny. Loved all of our guides including - Gustavo and Fabi.