Vina Vik

We have a mixed review- we paid for the Pur Vik total experience- my husband and I in one room, a friend in another. The rooms-separate cabins- were enchanting- peaceful 5 stars as was our delightful tour of the vineyard- also 5 star- extremely interesting and professional. Unfortunately, the ambitions of the resort are not met by the staff who are poorly trained. The dining staff was pleasant but disorganized. The chef was charming and gave us a lovely tour of the vegetable garden but unfortunately, his meals were beyond his capacity- for example, meat, while well prepared, was served extremely tough because it was carved on the grain- several of the sauces were tasteless or had foam which we understand is a fad at the moment but served no purpose. The food was overly fussy and would have been better if simpler. More robust portions of vegetables would be nice. The meals were better during the week than the weekend because the kitchen is overwhelmed. We arrived and received our orientation almost immediately which consisted of being thrown multiple options simultaneously and being told to decide there and then. After several hours in the car getting there we would have appreciated a more relaxed and less frenetic entry into multiple choices for our 3 night stay. We were told all about the 2 additional off site restaurants and how great they were. These were were offered at a 50% discount (which seems inhospitable given our meals in the main dining room were included full board). Nonetheless, we agreed to try them only to be told at that point they were not available during our stay. Why talk us into booking? Similarly, our options for horseback riding and other activities were only available during limited times. I had emailed several weeks in advance to inquire whether we needed to reserve wine tour, horses etc in advance and was assured it was not necessary. Other guests were unable to ride horses because there were no times available so would suggest you insist on advance bookings. The spa treatments were mediocre- my friend has a facial during which the technician did not wash her face- I had a hot stone massage which was so so relative to many others. In addition, we were told we needed to book the sauna in advance -which we did- but no one was in the treatment rooms and by the time we phoned and they showed up it was time for our treatments. Similarly it was emphasized during the orientation that you are only allowed 1/2 hour in the jacuzzi per day booked in advance although scarcely anyone was using it during the days we were there. You are allotted one horseback ride per stay- or you have to pay. All this feels extraordinarily stingy and rule bound given the costs of a stay- and these rules are directed at you on arrival. Be sure to read the multi page guest instructions in your room for further details of what you are forbidden to do on the grounds and is written in legalese. We had come from the Awasi Lodge in Torre del Paine about which stay we cannot say enough. We suggest the management of Vik visit this resort to review how the staff of an excellent 5 star resort approaches and treats its guests particularly the welcome staff.

Beautiful spaces energize me, and VIK Chile is absolutely beautiful. The hotel is small with an interesting design. I loved the VIK corner suite with the floor to ceiling views of the mountains and lake. The bathroom set up while gorgeous wasn't the most practical. One note for the hotel is the mattress on the pull out bed was very uncomfortable. We made use of the gym, hot tub, and sauna. Breakfast was adequate; lunch was very tasty with two of the wines included in our rate. We tried some items on the snack menu, but they were quite underwhelming. The staff we met for the most part are young and friendly, but some seemed new and unsure about their role. The highlight was the garden tour, and it was very cool to see some of the items on our plates came from said garden. The hotel doesn't have much around, but it is a wonderful place for a short getaway and worth the rate we paid. Would recommend.

Vik Chile is a small luxury avant-garde hotel deep in Chilean wine country, each room is designed by different artists, very unique, named rather than having a number. Our room was spacious with floor to ceiling window looking out to mountain view. The winery is a very innovative structure, littered with sustainable energy design. On a clear day in the evening, with total darkness, take the opportunity to get a good view of the southern sky far away from the pollution of city lights, it is stunning. Food is good, service a bit slow, but then there's no rush going any where, just enjoy the tranquility of the area ....and the wine.

The VIK hotel may have the facade of luxury, but it fails miserably in delivering basic hospitality. I would strongly advise considering this hotel to look elsewhere. The overall service make it one of the worst experiences I have ever had.

This is a very special place. Everything is amazing. We were out there for a meeting, but my husband joined and we stayed one night. The winery is amazing in itself and the food is outstanding. Everything we ate was delicious. It was my birthday and the staff at dinner sang to me….and they had been practicing in English! So sweet! A memory I’ll never forget. We also went to the spa for a couples massage and that was amazing too. Only wish we could have stayed longer and hiked, etc…a little too chilly for the pool, but it looked lovely.