Cambridge Beaches Resort & Spa

While we appreciated many aspects of the property and the services provided, there were a few issues with the local staff that detracted from our overall experience. Notably, the contracted staff were exceptional—attentive and professional throughout our stay. However, the local staff’s performance was inconsistent. The check-in process was handled smoothly by one staff member, but issues arose thereafter. For example, the bellboy and cart driver seemed more interested in conversing with cab drivers than assisting us. When it came time to drive us to our room, he appeared inconvenienced, and despite the rain, no effort was made to dry the seat for my wife. The room itself was excellent, with the surprise of ice and drinks being a nice touch. However, we suggest airing out rooms prior to guests’ arrival to mitigate the musty smell. While the in-room coffee was decent, pods and creamers were not replenished for two days until we brought it to the staff’s attention. When I requested coffee and tea for the following morning, the front desk staff claimed, “I don’t have a way to let the next shift know.” This response was both unhelpful and surprising given the ease of leaving a simple note. Dining was another highlight, particularly when attended to by the contracted staff. Unfortunately, the local staff fell short here as well. They often gathered together, neglecting to check on the needs of the tables. During one meal, my wife observed a female staff member sitting on the floor of the women’s restroom, engrossed in her phone for the entirety of our visit. While our stay was enjoyable in some respects, these recurring issues with the local staff left us disappointed. If we return to Bermuda, we may consider exploring other resorts to ensure a more consistently positive experience.

The staff and team at Cambridge are incredible - thank you for the friendly service. Chef James and the team - AMAZING! The service team for our function were also incredible. Thank you for a great night. Hotel room (267) very disappointing. Please get the patio door not unlocking fixed so others can enjoy sitting outside, unlike during my stay. Fix the bad lighting! Bathroom lighting is horrible and the room has pockets of 'dark, dim areas - especially by the phone. A visually impaired person would have been significantly challenged. Fix the effervescence on the wall behind the couch under windows. I know it's an issue with older building - but unsightly. Front door lights - one was out and it's DARK! The whirlpool function on bathtub didn't work. Finally, remember to put the door mat back when cleaning the front terrace - don't leave it hanging on the wall. I left early because I was disappointed in my stay. I am Bermudian but that shouldn't have made a difference to where I was placed for the night when I paid for an upgrade. Cambridge is known for its high standards. The room dropped the ball in a very big way.

The property is stunning - with pretty cove beaches on both east and west shores, lovely landscaping and good walking pathways. Our waterview suites were very comfortable and attractively decorated. Dinners at the Sunken Harbour Club were excellent - both the food and the service were top-notch.

As always Cambridge Beaches was beautiful and the staff wonderful. They have made a lot of upgrades since the Hurricane and Covid. One of our favorite places to stay in Bermuda. We are on on their wall listing 5 time and more vacationers. We hope to get to ten quickly!

Wonderful location at west end of Bermuda, with wide open view of blue sky, bluer water, palm trees and the pink cottages of Cambridge Beaches. Delicious breakfast outdoors at Shoreline with pleasant view of the bay. Memorable dinner at Sunken Harbor Club. Relaxing massage at their Ocean Spa. Enjoyable walks along the water's edge. Just the ticket to enjoy a relaxing, renewing Bermuda visit.