Hyatt Regency Tamaya Resort & Spa

For a convention, this is a beautiful property. It can be a bit of a walk from the lobby/restaurant to your room, but the views are beautiful, and the rooms are well-appointed and comfortable. Service was excellent, prompt, and friendly. Room service is basic but there are many things to do on the property. The atmosphere is unique and peaceful.

Great resort surrounded by mountains. Very peaceful and relaxing. Staff was great, friendly and accommodating. Newly renovated rooms were amazing. Spacious and clean with a great view of Sandia mountain. Spa was good but needs a good renovation.

I had made reservations at the hotel several months in advance for a business conference, or so I thought. It turns out I made reservations by mistake for the hotel down the road. I was told that they didn't have anymore availability, however the general manager came our and spoke to me. He was able to make some calls and finish the remodeling of a room so that I could stay there. I was shocked at the personal care the took to accommodate me and help me get out of a sticky situation of my own making. In ran into the general manager in the hallway the next day and he asked me how the room was and even remembered my name. They went above and beyond to take care of me. The room was updated, clean, and very comfortable. I would highly recommend this hotel for their excellent customer service and beautiful hotel accommodations.

I will not stay there again. Although the staff was kind and helpful, the room was in a construction area, noisy, and difficult to walk to. They wanted an extra $35 per night for a microwave when it was advertised as having microwaves in the rooms. The TV required a technician to come to the room to mess with the wires to give me "limited" local channels since they were having issues with the cables. The coffee pot maker was dirty in the area that water would be poured. There was no indoor hot tub to soak in nor in the room (tub). Nothing to do there for me except to watch TV. Disappointed.

I expect higher standards from a Hyatt Resort. There was paint smeared on the shower hose, adjusting the shower head was extremely difficult, there was a huge gap between the shower doors allowing a constant cold draft and to get hot water in the shower, you had to spin the lever around several rotations. The thermostat read many degrees off making it difficult to control the temperature. Breakfast service in the restaurant was incredibly slow, wasted a couple of hours, the waitress rarely came near our table and the kitchen was incredibly slow even though the restaurant only had a few tables occupied and appeared to have plenty of servers. Overall, very disappointed, especially considering the cost.