Eldorado Hotel & Spa

We have stayed at the Eldorado many times, and always been pleased. This time, however, was a major disappointment. As we checked in, the front desk clerk first told us they had no rooms. Then, after we explained we had reservations, she said our two rooms would be ready later. Upon returning, she told us we had a king deluxe, not the jr king suite, which we had reserved weeks before. She argued for a bit, and we asked for the manager. The manager insisted we were wrong and had booked a king deluxe, not the suite. We showed her the printed confirmation. She said she had no junior suites, and anyway, it was the same room as a junior suite ( only a couple hundred dollars more!). We finally had to agree to the smaller room. No apologies from either woman. The hotel is tired and needs maintenance. Broken bedside light switch, no toilet paper, no bulb in another lamp. Broken hair dryer, carpet is dirty, towels frayed at the edges. The carpet is worn, and the walls are scuffed. The room safe was not secured to the wall, and we picked it up and put it in the closet. Housekeeping starts around 8 and repeatedly knocks even with do not disturb. We called for help with our luggage: no one came, and when we went to check out and asked about it, the front desk clerk told us the bellman was across the hall and we could ask him ourselves. Santa Fe has many wonderful four and five star hotels. This is not one, and a poor value for the money. (The only bright note was the friendly restaurant and parking staff, who genuinely seemed to like their work.) Sad to see this hotel in decline. Needs staff training, money spent on maintenance, and a focus on guest experiences.

Great location! Staff were very nice and Paul at the front gave us many suggestions and great tips on what to visit and where to go eat! We walked to all of our restaurants and to the plaza. We used the hot tub and it was a perfect ending to our night!

This weekend my family and myself stayed at the El Dorado Hotel and Spa it was amazing the staff was very helpful and accommodating I absolutely spent most of our time in the pool and hot tub we will most definitely be back soon

Met by Rude receptionist, to then have your car valet parked, so we needed to empty it in case we needed anything for the evening. That was a waste of time as we arrived at 8.55pm and all bars and food closed at 9pm. Asked if there was any room service available to be told if we wanted food or drink we needed to go out of the hotel, which TBH a didn’t seem safe at all! Loud cars racing up and down the streets with music on really loud. And outside the hotel didn’t look great when we drove in. We had to call it an early night. To say the double bed was small is an understatement. Neither myself or my wife are large people but the bed was like it was from a child’s playhouse. We were kept up all night with the noise until about 2am. Got up around 8am and in the shower while my wife was getting ready house keeping let themselves in! 30 mins later I went to have a look at pool and housekeeping tried to enter the room again while my wife was getting ready. Over priced poor service, would not recommend

Hotel was beautiful. Delay in checking in, as rooms were not cleaned yet. I rated it a 5 because of Art, who was running the front desk. He was patient, polite, while under stress, as there was a line. But inspite of this he was able to get us the correct rooms and he worked to expedite. Art made us feel taken care of. Exceptional customer service!