Eldorado Hotel & Spa

Excellent place to stay, staff friendly, helpful. Close to the plaza, convenient, good restaurants nearby. Boutiques very very expensive in the plaza. Parking guys were prompt. Fireplace in the Agave restaurant/lounge was a fun feature.

The location is amazing. Walk to the plaza and all the shops. The hotel has been around a while. We first stayed there 35 years ago. Now they have a new roof top pool, hot tubs, and bar. Very nice.

I went to the El Dorado for my birthday this year and they made it a special trip! I love that I can just leave my car with the valet and not worry about trying to find parking at the plaza and surrounding areas. Friendly staff and comfortable amenities.

Our stay at El Dorado was a mixed bag. While the majority of the staff, including Josh, Sebastian, the valet, and others, were incredibly helpful and friendly, our experience with the manager, Alex, was unfortunately quite negative. On our first night, we encountered a significant issue with the air conditioning in our room, as well as broken fixtures in the bathroom. When we approached Alex to request a room change or maintenance, she abruptly dismissed our concerns, citing full capacity. It wasn't until the next morning, when we spoke with Josh, that we were able to secure a new room. However, upon returning to check in for the new room, Alex once again insisted that no rooms were available, despite the fact that Josh had already assigned us one. Her rude and dismissive behavior was truly disappointing, especially considering the inconvenience we had already experienced. While the positive interactions with the other staff members helped to mitigate the negative experience, it's clear that management needs to address the issue of poor customer service.

What a lovely hotel experience! The place is beautiful and very conveniently located off of the plaza. The rooftop pool, gym, bar and restaurant add convenience and enjoyment to the stay. A warm shower/ towel/ changing room by the pool would have enhanced it even more, but outdoor towel cubbies and outdoor shower were sufficient. The overall aesthetic is sweeping and grand. All the staff are friendly and helpful! Thanks Paul M. for packing our many, multishaped bags neatly in the truck!