Fairmont Miramar Hotel & Bungalows

I've stayed here a lot. Beautiful property. Great coffee cafe. Good wifi. The main issue are the rooms and the boom-boom nightclub. There are two buildings, Ocean and Palisades. The Ocean building is 70's style modern. It's fine. However it sits over an admittedly great outdoor club called The Bungalow. This means you will hear loud boom-boom until 2 am. The hotel knows this and doesn't warn you. The Palisades tower is more traditional. The rooms are nice. Some have weird Feng Shui, but they are quiet. The restaurant and bar are good, but could be better for a property with this potential. Overall a nice stay if you don't mind the Palisades tower.

I am a huge fan of Fairmont properties and all of them have exceeded even the highest of expectations, however Fairmont Miramar needs help, and quick. The staff and service was absolutely stellar and all of them were genuinely lovely to deal with. They were fast and responsive and attended to all our issues promptly. Now the bad. The grounds had litter, the roof had a lot of broken tiles, emergency electrical access doors were broken into and damaged, there were loose wires hanging from the gutters, there was animal fences in the valleys of the roof, our refrigerator was broken, the exterior trim and siding had extensive rot, and so much more. I was quite shocked because this definitely does not reflect the impeccable attention to the quality of the grounds that Fairmont typically applies to their properties and I can only attribute this to a bad General Manager. In addition to this we were looking forward to spa service only to find out the in house spa shuttered a couple of months ago and every time we attempted on several occasions to get a bike, which they provide, but there was never one available. I am still absolutely committed to Fairmont properties, but this one is definitely at the lower rung.

Due to the Palisades fire, we were unable to go home for 4 months. Our daughters and their families lost their homes. It has been devastating. The Fairmont personnel have been wonderful. The valet service comes us every day. Douglas, Gary, Dennis, Adam, Issac and especially Boris were the friendly helpful face of the Fairmont family. We thank them immensely.

I had a wonderful experience at the Fairmont Miramar and Bungalows. From the moment I pulled up the valet my experience was superb. Donald greeted me at the valet as I pulled up and made sure he had an umbrella ready to keep me dry as I had forgotten mine. What a guy! The rest of my time was equally wonderful and I enjoyed the cultivated and curated experience the team put together. The properly and grounds are exquisite and the staff are equally as amazing!

The hotel is fantastic . I liked their lobby and the front desk agents are very welcoming . Food is amazing everyone looks very professional . Andrew front office director is the best very friendly and helpful . Will definitely plan next time .