Shutters on the Beach

My husband and I stayed here for 4 nights in mid October. Pro's: central location adorably decorated rooms with cute little touches charming lobby where many guests enjoy congregating. Con's: small rooms most ocean view rooms require you to look over the driveway and A/C units on top of the building the hotel seems to do a lot of private events which is bad news for guests trying to enjoy the pool. Regarding the private events, on Thursday, Friday and Saturday of our stay, the hotel staff closed down the lounge area adjacent to the pool where most of the chaise were set up at 3-3:30pm each day. That was followed by at least 1 1/2 hours of clattering and banging as they wheeled away all the lounge chairs and umbrellas and wheeled in all the tables, chairs, glassware, etc. for that night's event. Prior to the start of the event, they bring in a giant privacy screen which completely blocks everyone's view. Since many rooms overlook the pool area, you have to listen to the racket until the event concludes. No apologies. No acknowledgment. Nothing. Each day the guests around the pool would burst out laughing at the lack of regard for the guests. We finally complained to the manager after the third day. After much negotiating, they comp'ed us 1 night. I'd rather have known about the limited use of the pool area and event noise and stayed somewhere else.

Booked one night here as part of my 60th birthday celebration trip. We were given a complimentary upgrade to an Ocean View Suite - simply stunning. The hotel also went above & beyond by sending a birthday cake & bubbles to the room. Every member of staff was friendly & helpful. The food was delicious. A truly luxury hotel right on the ocean which still manages to remain homely. I hope to return one day 😎.

We’ve been coming to shutters for years and it’s been great. Last year there was lots of repair works near our room starting very early and lasting for days. We put that down to a one off as we love the location and the view from the pool terrace. This year it’s awful. Our room is very noisy and we can hear things in the next room as well as the laundry. And the terrace is shut off on Thursday, Friday and Saturday for private events. Which means there is a shortage of room to lay out and enjoy the weather, if you find a place you’ll be disturbed as the events set up, and you won’t get to see the spectacular view of the ocean. One of great things about shutters is that it always feels quiet and you always feel like you’re important management. Now it just feels like they want to squeeze as much money out of their place as they can and to hang with the experience. So, why pay the premium price to stay here if it’s just like other hotels?

Oh my gosh!! This hotel is the BEST!! From the moment we arrived we were treated like we were their only guests. The staff was so friendly and helpful. The room was great! VERY comfortable bed and FABULOUS pillows!! We visited the spa while we were there for a massage and our therapist was wonderful!! The lobby was warm and inviting. The hotel location is the BEST!! right on the beach!!! The "boardwalk" is right out the back, and it was fun to walk it, get some steps in and see the sights. The Santa Monica Pier is very nearby. I can't say enough about this hotel and I can't wait to get back to it!!

We've been faithful customers of Shutters for 25 years, and just when we thought it couldn't get any better, they raised the bar...again. The "new attitude" of personal connections and warm, welcoming behavior permeated every level and person at the property. They've elevated the experience to a new level. We were absolutely delighted. The staff's attentiveness and willingness to go the extra mile to make you happy is clearly evident. Combine that with the oceanfront location, magnificent property, and stellar onsite amenities, and you have the formula for a wonderful holiday. We love this property and always have such a wonderful time.