Viceroy Santa Monica

Can’t say enough! Cozy perfect bed, extremely quiet room in the heart of Santa Monica, rooms are huge, and the housekeeping is exceptional! I usually never even notice the housekeeping in most hotels (unless it’s a negative) but they tidied the room as if I was walking in for the first time. Crisp bed, folded towels, refilled water bottles. One and only complaint - coffee maker in the room please! (It’s $8 after tax and tip for a large drip coffee in the lobby).

Wonderful hotel! A special shoutout to the hotel's driver, Chuck, who provided excellent transportation around Los Angeles. The ride was comfortable, flexible, and stress-free. I highly recommend Chuck if you're looking for fast, comfortable, and safe travel.

My partner and myself stayed at the hotel for a couple of nights while exploring Southern California. The room was extremely well furnished, comfortable and spotless. When we asked for in-room coffee making facilities, these were promptly delivered to the room. Check out and storage of our bags and their reclaim after we did some last minute sightseeing was speedy and very convenient. A special mention for Luis who helped us with this, the ordering of a taxi and loading of our suitcases into our ride. Highly recommend hotel and its staff.

Rooms are clean and spacious. Staff was excellent, shout out BJ! He was super helpful and accommodating and always had a nice smile. Breakfast in the morning was delicious and it’s a perfect location to all attractions that Santa Monica had to offer.

So much to like about this hotel. Great location, close to the beach and to the centre of Santa Monica, stylish and elegant rooms, the place feels a bit like an oasis. Still, a few things that feel a little petty or stand in the way of being great. Despite a hefty resort fee, the hotel has no coffee machines in rooms and no water provided. No ice machine either though you can ask for some at the restaurant. Inclusive breakfast works as a credit but there are some exclusions and you are not told about them. Everything is also an occasion to charge - charge for early check in or late check out, charge full price rather than happy hour price if you want to take what you buy for happy hour to your room rather than having it in the restaurant itself. If this hotel remembers to treat customers as guests rather than as potential lines on the bill, it has the potential of being absolutely excellent.