Viceroy Santa Monica

Mandatory evacuated from our home in Pacific Palisades, CA on Jan 7, 2025 because of the catastrophic fire and devastation. Desparately looking for a safe place to stay we were welcomed at the Viceroy on Ocean Av, Santa Monica.Had to recollect ourselves from socks to pjama. Because of the excellent Service, particularly of Warren at the bar, Alex,Edgar,Jana and all the kitchen and room service people, we felt home and shelter. From here we could re-organize our life from socks to toothbrush, from tears to smiling again, never giving up but going forward with the help of these companeros. Stayed 5 weeks! Hyper excellent, always friendly, competent and in good spirit.Thank you.

Underwhelmed. Been many years since I’ve been here but they’ve clearly not invested in keeping it up. Room is clean, but no bottled water, no mini bar, no coffee maker. AC is so loud it’s overwhelming, it would be quieter next to LAX! Carpet is old and there’s a slight musty smell and it looks like it hasn’t been replaced since the 80’s. Tried to call room service, they have it set so you get fast busy signal. When I called the front desk they seemed to be aware and said they’d walk over and have someone call me. Which they did within a few minutes but seriously, room service doesn’t answer the phone? I chose it bc it’s very convenient for my purpose and I’m not here on vacation or to hang out at the hotel, but frankly I should’ve stayed at shutters or the new Marriott across the street and paid the higher price. So far this has been worse than the Hyatt (old embassy suites) on 4th where I stayed when we had to evacuate a few years ago.

We lost our home in the fire and temporarily lived in the hotel. Everyone was very helpful and accomodating. Alex and Edgar and the whole staff were so nice and helpful during our stay. They helped us move all our stuff out when we finally left!

Super clean and comfortable rooms. Great lobby with an excellent bar (and food!). Very helpful customer service from the front desk (thanks Sasha!) to the valet. Will def stay again. We’ve lived in the area for 10 years and never even entered the property before this trip. Recommend even locals give it a visit for a drink or meal.

This hotel is a real find. It has a low-key Artsy vibe with beautifully furnished rooms, wonderful views of the ocean, a very comfortable lobby lounge, and excellent personal service. I particularly want to recommend Alex and Edith at the front desk who provide warm and welcoming service. This is my ideal type hotel, so much better than a national chain. Truly enjoyed our stay here.