Viceroy Santa Monica

We are evacuees from the palisades fire. I cannot say enough about how generous and caring the staff at the viceroy has been. Our lives are upside down right now, but every time we come into the hotel it's like coming home to family. John, BJ, Dora, Edgar, Adam, Matt, Sasha, shanique... How often is it you go to a hotel and know everyone by name? Here it's easy, because they are so nice, caring, understanding and helpful. Plus, the food is excellent and the bar/lobby is awesome.

Quite expensive for what you get. Wifi doesn’t work, you have to pay to use the amenities on top of your room rate even in winter. Room cleaners knock on your door at 8am. Rooms we booked 6 months ago weren’t available yet they tried to charge us the same price for the lesser rooms. Also didn’t get breakfast credit even though breakfast was supposed to be included in our room rate. Very disappointed. Only thing that was nice was the room except no soap, shower caps, or the small toiletries that you usually get when staying at a nice hotel.

Overpriced , overrated , would never go again. Parking is 65+tax+tips per night. No coffee maker in the room. Room temperature control seems to be working but never works. I booked the room using AMEX Fine Resorts and Hotels program , I had many hotel stays with this program and they were almost perfect but this time worst Amex experience ever.

Valet Edgar Medina was very courteous and a lifesaver during the chaos of Palisades Fire, kept me apprised of parking situation and how to get out quickly, so I slept soundly through the nights. ———————————————————————————————————————

I’m absolutely lovely my time at the Viceroy Hotel! The staff are all super friendly and our room always looks spotless, thanks to Laura J our Room Attendant :) The view we had form our Ocean Room was perfect - sunsets over Santa Monica beach are stunning!