Viceroy Santa Monica

Wonderfully, funky mid-century Cali - vibe hotel—that’s just a block from the ocean. The staff are welcoming and helpful. SugarPalm has great coffee & breakfast. This is our second trip; the last one was in 2022. The remodeled rooms are stunning, with plus comfy beds and lovely ocean-themed decor.

Disappointed in speed of service overall at the front desk, bell, and restaurant. Elevator was broken for entire duration of stay which meant the service elevator was required to get to and from room, which did not even have access to the lobby- we had to exit the building into the parking lot just to get back to the lobby. Restaurant food quality was excellent, and outdoor pool area was pretty. This was probably the highlight of the stay. But based on the price, I would expect a little more of a "luxury" experience. Not even coffee and tea in the room was a disappointment. I booked through Amex, so did receive $60/day for breakfast, which was just barely enough for 2 entrees and coffee/tea. $100 resort credit was quickly used up for a lunch: a burger, fries, beet salad, and two cocktails. They were able to get us into a King room/partial ocean view at 12pm upon check-in, however no upgrade was available, and the late checkout benefit was limited to noon. Overall the food was the best part, but I wouldn't go out of my way, especially if you aren't booking through Amex for the freebies.

I stay here every year. Nothing much changes. Great location near the beach and an easy walk into town. Bedroom was good. Nice sea view. Staff always friendly especially in the bar/breakfast. Down side is you have to use valet parking which is super expensive even though the car park is empty. Main issue though was the lift wasn’t working so you had to go out of the hotel and around the corner to a service lift.

Mandatory evacuated from our home in Pacific Palisades, CA on Jan 7, 2025 because of the catastrophic fire and devastation. Desparately looking for a safe place to stay we were welcomed at the Viceroy on Ocean Av, Santa Monica.Had to recollect ourselves from socks to pjama. Because of the excellent Service, particularly of Warren at the bar, Alex,Edgar,Jana and all the kitchen and room service people, we felt home and shelter. From here we could re-organize our life from socks to toothbrush, from tears to smiling again, never giving up but going forward with the help of these companeros. Stayed 5 weeks! Hyper excellent, always friendly, competent and in good spirit.Thank you.

Underwhelmed. Been many years since I’ve been here but they’ve clearly not invested in keeping it up. Room is clean, but no bottled water, no mini bar, no coffee maker. AC is so loud it’s overwhelming, it would be quieter next to LAX! Carpet is old and there’s a slight musty smell and it looks like it hasn’t been replaced since the 80’s. Tried to call room service, they have it set so you get fast busy signal. When I called the front desk they seemed to be aware and said they’d walk over and have someone call me. Which they did within a few minutes but seriously, room service doesn’t answer the phone? I chose it bc it’s very convenient for my purpose and I’m not here on vacation or to hang out at the hotel, but frankly I should’ve stayed at shutters or the new Marriott across the street and paid the higher price. So far this has been worse than the Hyatt (old embassy suites) on 4th where I stayed when we had to evacuate a few years ago.