Eurostars Hotel Real

La experiencia en el hotel por fuera, EXPLENDIDA!!! Pero LAS COSAS POR DENTRO CAMBIAN, para empezar un mal trato del personal es insultante, pésimo, paupérrimo, muy mal trato. La habitación muy bonita a la vista pero una vergüenza si te detienes a mirarla, sangre en las cortinas, residuos de dudoso procedencia y mejor quedarse con la duda, sustratos alimenticios putrefactos en la nevera. Mejor ni hablar de los baños, el olor insoportable procedente de los desagües son totalmente intolerables, al igual que restos fecales en el inodoro y ya el moho de la ducha parece de un muy mal chiste. Un disgusto intenso abunda mi ilusión de haber pasado una buena experiencia, espero que estos pequeños pero significantes cambios se corrijan por parte del hotel y con esto una vuelta mis buenos recuerdos que yo tenia de este hotel. Un saludo, una pena haberme llevado este disgusto.

Um hotel de charme com história. Tem todas as comodidades modernas, mas não perdeu o encanto da história. Esta muito bem localizado, com vista para a baía de Santander e para o Mar. O staff foi muito atencioso. As comodidades estavam de acordo com o que se espera. O pequeno-almoço deveria estar um pouco mais preenchido nomeadamente com cozinha no momento. Porém, percebe-se que em época baixa seja de difícil gestão. Jantei no bar, muito bem, e com duas senhoras a servir que eram muito simpáticas e atenciosas. O preço é bastante em conta. A repetir.

Hotel con encanto en un ambiente señorial. Su ubicación espectacular, sus instalaciones son una mezcla de palacio antiguo con las comodidades actuales y modernas. Habitaciones amplias.Unas vistas impresionante y un personal muy amable y servicial. Recomendaría a la empresa que mejore el desayuno, que aunque está bastante bien, no corresponde a un hotel 5 estrellas GL; encuentras prácticamente lo mismo en otros hoteles de la cadena de 4 estrellas. Sin duda el mejor hotel en la ciudad de Santander!!

Let me start by saying the hotel is a stunning building set in lovely grounds and has some every nice staff But two things happened which have put us off Spain let alone this hotel We had the first two nights and the last night of our holiday here as it is close to the car ferry and we wanted to see Santander The weather was foul on the outbound journey and our ship was severely delayed - so we got our tour company to call the hotel to tell them we would miss the first night but would still be arriving and we accepted losing our money on night one When we arrived they acknowledged receipt of the call and that our room had been pre paid A few hours later they told us that as a no-show we had to now pay them for two nights and claim it back from the holiday company It seemed like this was an effort to avoid paying commissions but either way their way of helping us to get over a nasty start to our holiday was to give us an administrative and possibly financial problem Later they changed their story to say the room hadn’t been paid which was not true This went on all day and only got resolved when we checked out the next morning after another stressful day On our last day we arrived around 6pm and parked our pristine bright yellow Porsche in a large parking space Whereupon a vile Spanish woman leaped from her battered van in the next space and started screaming about how we had caused the damage despite it being above our roof height and with not a mark on our car which shows every blemish from a thousand yards She then went into the hotel where the CCTV showed there was no contact but she carried on with a fake call to the police Then her and her weasel boyfriend stayed in the bar for hours talking to the general manager - apparently he is a regular drinker in their bar We then spent the last night worrying about them returning to vandalise our car The staff did work hard to give us peace of mind and the car was not damaged but the woman was clearly a scammer and they should have thrown her out and or called the police for her blatant effort to scam us

As you drive up to it the looming palace is very impressive Until you step inside When you travel back to the land that time forgot A dark fusty hotel that has no atmosphere despite its amazing history Creaking floors and dingey rooms with a wardrobe that would not be out of place in Narnia Shower in the bath Tiny little reception. A restaurant which opens if it feels like it A bar which is death’s ante room Breakfast has the smallest selection of hot food I have ever seen Gym is tiny and the pool is closed And staff that have had a charisma bypass - if you can find one that is The management of this place have to accept responsibility for this heroic failure It is barely a three star and the only thing it is good at is charging