The Singular Santiago Lastarria Hotel

We thoroughly enjoyed our stay here - we loved the feel of the hotel as it reminded us of the style and ambience of our favourite hotels in South East Asia. Beautiful decor throughout the property, with the rooms very calm, elegant and comfortable. Our King size room with balcony looked towards San Christobal hill which was nice, and was spacious and beautifully cleaned each day. The rooftop bar was a fantastic place for pre dinner drinks, and very good value we found. The pool was a little too cold for a proper swim, but the area around it was very pleasant to sit and relax taking in the late afternoon views. Breakfast was al la carte, tasty and very well presented. But our favourite thing about the hotel was their staff - everyone from the doormen, concierge, porter, front desk, breakfast room, cleaners and rooftop bar were professional, but welcoming and friendly. A particularly lovely thing was that, just like in Asia, many members of staff remembered our names and greeted us by them each day - really special touch! We felt very at home here. We’ll be back!

We only had one night here. The hotel itself is lovely and the Classic room we had was very spacious, comfortable and quiet with a nice outlook. Service here excellent and we enjoyed the degustation dinner here. Breakfast included - order from menu only. I prefer a buffet as it's quicker and no waste of food. A nice pool on top of the building however the diners in the rooftop bar/restaurant have a view over the pool so unless you/others have an amazing body, this may put you off swimming (or eating) here. The hotel is located in an upmarket area, very close to many restaurants etc. Nothing to do with the hotel - do be careful in Santiago - I had read about the snatch and grab attacks and thought I was being careful but obviously not careful enough - we were with a guide on a private walking tour - quiet Saturday morning a short distance from the hotel. I was standing on a footpath with my phone in my hand, attached to a lanyard which was wrapped around my forearm twice. The phone was in and out of my bag. A motor cycle came up from behind me, drove between me and the guide and snatched the phone from my hand - so quick and amazing that no one was hurt (have to admire the skill of these thieves). The phone detached from the lanyard. We immediately locked the phone down so it is absolutely of no use to anyone. For insurance, we spent the next few hours waiting at a police station with our guide to get a report. Needless to say, we were shaken by the experience and saw very little of Santiago which was disappointing. Luckily 5,000 photos uploaded to the cloud already after a 7 week holiday, this our last day. An important lesson learned. Be warned.

This hotel was a 5 star experience. We were impressed by the room and overall cleanliness. Meals were magnificent with serving details exemplary. The staff was genuinely friendly and went overboard to answer our questions and help us explore Santiago. The location was easy walking distance to city highlights and restaurants.

Wonderful old hotel. Loved being in the Lasterria district. Food and drinks at the rooftop bar were excellent. I really loved the king crab empanadas. I was too busy taking tours during the day to spend time in the spa or pool but if I stayed again, I would use more of the facilities.

Fabulous location, fabulous ambiance, fabulous service. And truely wonderful staff. Honestly this hotel goes above and beyond. The staff do everything they can to make your stay memorable. Really, one of the best we’ve stayed in. Will always stay here when coming back to Santiago.