Melia Santiago de Cuba

One of the best hotels in Santiago because of the staff and management, especially Leticia who is an angel and helped me with everything that I needed because of my serious medical conditions. I enjoyed my stay and will always be staying with the beautiful and helpful people in the whole of Cuba

It was really a very disappointing experience. After spending 5 nights at the Meliá in Santiago de Cuba, I have no positive impressions, no good comments to make except for the breakfast, which was somewhat better and more varied, compared to the dinner, which was very disappointing, very far from the rich Creole flavors, full of aromas and spices, that I remembered from Cuban cuisine, and hoped to find again. The food was tasteless, the prices were well above what is considered "decent" for the service offered. The menu presents multiple options, of which there are no more than three available. The same goes for the cocktails, multiple options, to find or choose only 2 or 3. It is very normal, that the beer is missing for several days. And if that were not enough, there are cockroaches in the rooms, having to be extremely careful with the closed suitcases, so as not to bring one of those specimens home. The bedclothes smell like they have been poorly rinsed and look stained Despite the sad situation that the Cuban people are going through, it could be considered ridiculous to charge for a 5-star service, which in reality is not even worthy of a 2-star service. It is regrettable the frustration that is generated by what should have been considered a pleasant and relaxing visit.

Firstly I wanna tell BIG THANKS FOR the Melia De Santiago hotel STUFF. They are so so kind and nice. We really satisfied from Chiara , Thais, Fernando and Pedro and Zuleima and Señora cleaner Elena and Moraima. Miss Cuba tour Sheila we love you. We are so grateful from those peoples. Thanks for your kindness and help.

I really appreciate all the receptionist, Fernando and others. Elena abd Alena i can not explain their services with one word. Senora Elena you are the best . I like her attitude and communication skills. She is so kind and understanding person

This hotel was the flagship hotel of Santiago de Cuba, and it's a shame that it has been neglected. The comfort conditions are minimal, with cockroaches in the rooms and even in the restaurant where breakfast is served, which was the only one I visited. I imagine the others are in the same condition. I am more than certain that the conditions of this hotel do not meet the international standards of the Melia brand. The air conditioning is generally off in the common areas, rooms are really to as well and the heat is overwhelming. It's impossible to stay in the lobby due to the heat. This is a city hotel, not an ecological one, and it's truly a shame that no proper conditions are provided for this place. The food options are very limited as well. My children could hardly have anything for breakfast because there was hardly any variety. They are charging for this hotel as if it were a 5-star, but it doesn’t even deserve a single star. The only thing keeping this hotel a place that can be visited is the hospitality of its staff; I have no complaints about them "BIG APPLAUSE TO THE WHOLE STAFF". I wouldn't stay here again.