Mystique, a Luxury Collection Hotel, Santorini

Be careful of the shady practices at this resort! When booking, the Marriott website specifically allows families to book here. Notwithstanding, after booking all other reservations, including steep flights, and agreeing to pay $1,750.00+ per night, I receive an email out of the blue telling me they will not accommodate families (even though my children are 14 and 13). I truly believe this resort does not want to allow people to use any Marriott Bonvoy points to stay here. Stay somewhere else! You cannot trust anyone at this resort!

Great hotel to experience Santorini live in a cave. Grounds and hotel is well taking care of. Hotel staff is there anytime you need them for help. They will help book tours and transfers. Marriott members will receive free Bkfast if you have status.

What a spectacular resort! The concierge service provided exceptional support even before our arrival, offering recommendations for activities and restaurants, and handling all our reservations and transportation needs seamlessly. Every staff member exceeded our expectations, ensuring all our needs were met. Our suite was stunning, with breathtaking views. The only drawback, particularly for older guests, is the number of steps built into the rocky landscape. Despite that, it’s easily a 5-star experience and beyond!

Dear Mr Somalakis, I trust this feedback finds you well! We would love to take the opportunity to share some feedback with you regarding your wonderful hotel and the people who make it so special ! This place was on our bucket list and finally we are here 🙏 We arrived only 3 days ago and within this short period of time we are overwhelmed by the perfection, attention to detail and the warmhearted staff members we met! I used to fly on private jets and was in charge of the training so I personally pay attention to all the small details “ the extra miles” .. therefore we would like to highlight the arrival experience with Jerry and Marielena(? Please forgive me, if I don’t write some names correctly, but I am pretty sure, you know whom I am talking about) The welcome itself explains already the concept of your unique place : friendly, caring and very individual! The cold oshiburi ( towels) are amazing! They did a great job and the entire team is always there! The whats app concierge idea is great and so efficient! Lure surprised us on our first evening! We received the best table from michaela ( she is amazingly hosting and super friendly) Food was excellent and the live music ( compliments to the ladies!) made it outstanding! The breakfast concept is exceptional: we can choose between in room dining or charisma without charge ! We spent now the last two mornings in charisma to enjoy the team: michaela ( lure) , Konstantinos, Panos, Lambros, George , Yanita ( Bar) who are always on the point! And not to forget all the wonderful people behind the scenes: The bell boys , who are carrying constantly all the suitcases up and down; the housekeepers, who leave our suite 21 spotless twice a day and not to forget the kitchen crew -> 5*!!! It barely happens that we write something very early ( or at all ) while still being on vacation.. but this experience is so special due all the staff members involved! So thanks a lot for hosting us and have a wonderful day ahead!

Bad news - 8 plus flights of stairs on uneven stone steps just to get to room / pool. We are in good shape - marathons, etc. and the wet, rocky stairs with no handrails were just not fun. Met people who never left their room because they couldn't keep climbing the unsafe stairs. There are much better choices nearby at similar prices - Canaves ( not as far down the hill ), Katikies ( not as far down the hill, elevator and nice cement steps ). Not sure why more reviews did not comment on stairs because we heard complaints from almost everyone including staff. Front desk staff was good but not willing to make any concessions for a lifetime titanium and restaurant recommendations were weak. Finally - YOU CANNOT SEE THE SUNSET FROM THIS HOTEL. Good news - Great views, clean, quiet rooms ( funky caves - but not recommended for claustrophobic guests ). Very good breakfast. Nice pool ( but not enough lounges )