Andaz Bali

When checking in at Andaz Bali, the kids' stick balloon event ended and my daughter couldn't receive a balloon. The staff member who was helping us check-in told us to wait a moment, then came back with a beautiful flower-shaped balloon and gave it to our child. Not only did the disappointment turn into joy, but our child's memory of Bali turned into a very happy one along with the name of the employee. Although we cannot leave the employee's name in the review, I think my child will remember the employee's name for a long time. He even said that he wanted to go back to Bali to meet the kind staff after returning home. Other employees were always friendly, and they treated children even more kindly. The hotel facilities and services were so good that we didn't have to review them.

I recently stayed at Andaz Bali, checking in on December 22 and checking out on December 28, and unfortunately, my experience did not meet the expectations I have as a Hyatt Globalist member. While the resort has great staff members who are kind and professional, the service overall fell short of what I would expect from a 4-star or 5-star property. During my stay, I informed the team that I would require a late checkout until 4:00 pm, a request I was initially told could be accommodated. However, even when I adjusted my request to a 2:30 pm checkout, it was not honored. This was particularly disappointing, as Hyatt Globalist members, who spend significant time and money with the brand, expect a higher level of recognition and flexibility. The property has potential, but unfortunately, I did not feel valued as a loyal Hyatt customer. Given this experience, I will be choosing other options in Bali for future visits, such as the Grand Hyatt Bali or another comparable 4-star or 5-star resort. To the staff members who did their best to provide kindness and great service, I extend my gratitude. I sincerely hope that Andaz Bali improves its customer service and guest relations moving forward. Happy New Year and best wishes for future success. All the best, Andrew

Breakfast is very good for my families. Overall service is also very excellent. we stay during raining season, so we can not fully enjoy the swimming pool available. And price are relatively reasonable for me and building are considerable new.

Lobby Lounge is one of the best part and Benefacial staying in Andaz Bali, The service superb and the staff is so friendly Meet up Nice Lady YUNIK always vive warm wellcome ad offering refresment make as feel home ,and wamt stay longger doesnt want leave the resort.Love Andaz

Immer In Andaz Bali, We love this Resort so much, Great vibes and atmosphere, so peace and relaxing, This summer time and really high temperature, we love to spend much Time in resort special Lounge, enjoy the snack and Lychee Ice tea also infuse water it is so Refreshing, More special with greet and sweet smile from ibu Yunik make our day and stay so comfortable. Thank you