Andaz Bali

Excellent hotel. Huge garden, adjacent to the Hyatt Regency. Rooms and all the facilities are new and modern, everything is clean and working. Room was big, bathroom indoors, which was a big relief after the other Bali accommodation we had had before. Big, sunny pool next to the seaside and also it must have been heated because it felt very pleasant at all times. Breakfast was excellent, a wide variety off the menu, lots of very tasteful options. It is a great hotel and I would return.

Having arrived at the Andaz Sanur at Hyatt on the 17th of February 2025, my partner and I were full of hope yet had few preconceptions, as so often hotels fall well short of the star ratings and reviews. This couldn’t be further from the truth in appraising the Andaz. Our experience at this resort has been something we will treasure, and remember, for years to come. What greets the visitor first is the serene ambiance, beautiful and tranquil tropical gardens and the warmth of the smiles of each of the staff on duty. We were entering an exquisite environment reminiscent of a village, after which the central eating area takes its name. There are three guest pools, plus some smaller adjoining some of the rooms. The resort also adjoins the lapping waters of the sea. One of thee pools, our favourite, was the Quiet Pool. Perfect for calm and generally peaceful reading time, relaxation and the occasional dip in the pool. Our room, 4201, was located on the first floor of one of the accomodation blocks, with a large balcony and a canopy view of native foliage. It was in prime position, very close to amenities and restaurants, yet it retained our privacy and gave a sense of seclusion. Our room was very large, comfortable and appointed with fittings of quality. Apart from the large bedroom, there was a separate toilet, separate bathroom, bath, shower and separate walk-in robe. There are five restaurants providing an excellent choice of cuisine, depending on your mood or taste. Everyone can find here meals that will accomodate the most or least adventurous of visitors. We delighted in our breakfasts, made all the more magical with the accompanying, live traditional music. As for the remaining meals we enjoyed here, they couldn’t be faulted. Finally, as we prepare to leave tomorrow, something must be written about the staff, each of whom has been trained to perfection and which takes customer service to the next level. What we will take with us most from this holiday is the enduring and genuine warmth of each interaction had with staff members. They are, quite simply, remarkable individuals. Thank you, Andaz.

We had best moment stay in Andaz Bali Celebrete my 50th birthday.All is Superb from Room,Restaurant,Gym and Spa,Food. Special thank you to Mrs Yunik for arranged Amazing experienced to make my B.day Fantastic.We Love the surprise Special Mirror Wording and Fisherman Restaurat.Thank you Mrs Yunik we love to coming back .

A nice property, however very disappointed with the American Express Platinum / Fine Hotels and Resorts promotion here. The Amex booking website was very misleading and didn’t show what an applicable room upgrade might be. When we arrived, refused any upgrade, even though multiple category’s were wide open. Even though it may appear to book one room, and expect a “chance” at the next category… it is impossible if the next category room is already booked and that’s misleading on the hotels website. When we checked in, told there was a mystery/undisclosed next level already fully booked… even though it was indicated no where on the hotel or Amex website! Especially disheartening when the terms and conditions are vague and don’t offer specific room category options for eligibility. Sadly this hasn’t been corrected as of this posting and I caution anyone making a booking here to contact the hotel directly and confirm what options for this promotion “might” be considered subject to availability when you arrive. Additionally the hotel will NOT offer any upgrades above any room category’s to a suite, even if that’s the next available “category”. They do NOT recognize suites as a valid upgrade (per the rooms director). We fell victim to that and offered no mercy to the front desk manager, even after showing the website booking screenshots where what we booked was the highest category room and the next seemingly open option was a junior Andaz suite. Beware of pool view rooms on the first floor… there is absolutely no privacy as other guests simply walk by closely easily peering into your room. At night the lack of privacy is unsatisfactory and downright creepy. Further when I asked to change rooms told couldn’t because that’s the room category we had booked. Zero flexibility and zero management consideration to our concerns during this stay. Overall a disappointing stay and would not recommend this property for any expected Amex PLT benefits.

Heard of the good reviews (mainly about the breakfast selection) and decided to give it a try. Breakfast was good, hotel was in decent condition, though what fell through was the service. Overall, staff were slow and gave off lazy vibes. Cleanliness was an issue - there was a stain on the bedsheets before we even slept in it, but it was late by the time we noticed it and so I just covered it with a pillow and requested for the sheets to be changed the next day. Sneakily, they changed the outside blanket layer sheets but the inside layer was the same and the stain was still there. What was bad was not just dirty sheets, but how they deceptively did part of the job and not the rest. When we complained to the management team, they apologised and offered to arrange transportation to our next destination. We accepted and despite us giving them the exact name of the restaurant in Ubud, the driver almost drove us to the wrong location (my husband noticed the driver's phone map was going the wrong way and stopped him before we drove into even more unnecessary traffic). When we gave this feedback to the hotel, the management just blamed the driver and that was it. Isn't it their driver and their responsibility to make sure the address is correct? If you opt for the regular airport transfer and ended up in the wrong location, can the hotel just blame the driver? Considering this was also an act of goodwill after the bedsheets incident, this really left a sour note to our experience with the hotel. Overall, hotel was okay but service and management needs some work.