Hotel Unique

*This is a true 5-star hotel, in my opinion* I can be neurotic and particular, to say the least, and from my initial contact pre-booking to check out, they handled everything flawlessly. My first communication was with Bianca (concierge team), who spoke with me at length (at least 25 to 30 minutes) and convinced me to consider staying at this property. I am particular about my morning routine, which involves coffee, and she was able to address my concerns....btw another recommendation to the hotel, Brazil is well known for quality coffee. There is no place for Illy or Nescafe with so many phenomenal Brazilian offerings. Next, I spoke with Gabriela in reservations who worked with me in finding a reservation to our liking. Prior to our arrival, I sent a very long list of questions about Sao Paulo, itinerary ideas, culture/cuisine, etc which was handled professionally and with meticulous care by the concierge staff (Samuel, Pablo and Gabriela). Check-in was flawless and quite relaxing. The property is beautiful. The front desk staff was also 5-star in service. They were also more like an extension of the concierge staff and were able to answer many of my questions. Thank you, everyone, and Matheus! There were some complaints in the previous reviews regarding the rooms. Honestly, I believe that the rooms are more along the lines of a 4 star + but with the housekeeping services paying very close attention to detail, visiting 2 to 3 times a day, it was much more like a real 5 star. So, this ended up not being a real concern. As for the room itself, clean and quite comfortable. Again, flawless service per housekeeping and the hotel staff. The rooftop restaurant was a regular evening haunt for us, with spectacular views of the skyline and decent cocktails. The arancini was excellent as well. Throughout the stay, Pablo and Bianca followed up with us and made our stay memorable. They called and made reservations for us at restaurants/lounges around Sao Paulo, which was quite helpful. The gym was quite functional for a hotel gym, and the indoor pools were clean and well maintained. Overall, this was truly a 5 star experience all around. Special thanks to Pablo, Bianca, the rest of the concierge team and the front desk staff. I will stay here exclusively on my future visits to Sao Paulo, I was considering the Rosewood prior to my visit, but I'm glad I chose to stay at Unique.

This is a great hotel whose design lives up to its name—unique. The room had plenty of great touches, like a porthole window and integrated music. The service was impeccable and the rooftop pool and restaurant is a real gem in the city. Highly recommend.

Literally the place is WILD but the service is not that great. Just literally paid for the location and luxurious view.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Outstanding hotel as always. Bar upstairs had some fantastic servers and unfortunately some very poor servers (one night I waited an hour at a table for someone to come back to get me another beer, and gave up / went to the bar directly). However in my experience that is unusual there. I do wish they had seats at the bar again - I miss that as a solo traveler. The best of all at this hotel is the concierge and front desk service. Truly world class and can get you in anywhere in the city and when you arrive, the other places treat you literallly as a VIP. AMAZING!!!

The best concierge, always with a great attitude and ready to help with anything we needed. They recommended the best tour guide Lucio Gueller (he shared with us the best of São Paulo), the best attention at the restaurant, apart form having a great variety of food, there were great portions of food for young adults and adults. The place to stay in São Paulo. Great location!