Andaz Savannah

I was extremely impressed with my recent stay. The location was ideal, the rooms were impeccably clean and spacious, and the service was truly exceptional. The breakfasts were also a highlight! I'd especially like to commend Alexa Tsesmetzis for her outstanding service. I'm eager to bring my daughters back to experience your hospitality.

Hotel with all the amenities including a restaurant and private outdoor space with a swimming pool. Extremely friendly and welcoming staff. Location was perfect and walkable to all the local attractions, restaurants and bars. Would definitely stay again.

Absolutely amazing. I was upgraded to a suite without even asking. I am normally a Marriott supporter but Hyatt is really about to steal me away. Very polite and kind staff, great property. 10/10 stay! This was my second time staying here and I will definitely return. Beautiful view of Ellis square!

I stayed a couple of nights at the Andaz when I was in Savannah. Andaz is one of Hyatt’s better brands and is supposed to be the Hyatt equivalent of Marriott’s Edition and W brands. “Supposed to be” is key. While the hotel is nice, the overall standard fell short of luxury. The hotel is nicer than the nearby Marriott, Westin, and Hyatt Regency, but it’s not at the level of a luxury hotel. There was no welcome letter at check-in and no welcome amenity in the room. As a Hyatt top-tier globalist I usually receive some kind of in-room amenity. And a personalized welcome letter is standard at a luxury hotel. I had a suite, the Ellis Square Suite. I believe I received an upgrade to the suite because of my globalist status. So, the upgrade was appreciated. While non-alcoholic drinks and snacks in the mini-bar were complimentary, the selection was pretty basic. For the non-complimentary wine, there was a cheap grocery store prosecco and a cheap grocery store red wine. No white wine. No rose. If you’re going to charge for alcohol, have a good selection. And strangely, there were no wine glasses and no corkscrew. So even if you wanted the cheap prosecco or the cheap red wine, there was nothing to drink from. How does a suite at a supposedly luxury hotel not have wine glasses or a corkscrew? No turndown service. In a suite at a luxury hotel, you would expect turndown service. I was also asked if I wanted housekeeping service each day. Of course, I wanted housekeeping service. I booked a hotel because I wanted a hotel experience. Housekeeping should be automatic. You shouldn’t be asked if you want it. With that said, housekeeping did a good job. The room was cleaned and amenities that were used were replaced every day. The suite itself was, however, poorly designed. For starters, the suite was cramped. There simply wasn’t enough room. I had a large suitcase that folded open. The only place big enough to open the suitcase was the entryway. I don’t know how two people with two large suitcases would have enough room. You are fine if you have a duffel bag or a smaller carry-on suitcase. But larger suitcases will be problematic. There are virtually no accessible electrical or USB outlets, save for a single USB outlet built into the clock on the nightstand. I wanted to charge devices and use my computer. I had to unplug lights and move things around to find electrical outlets. How does a hotel in the year 2025 not at least have multiple electrical and USB outlets? My suite had a small balcony, but the balcony faced an active construction site. So, it was pretty useless, especially on weekdays when construction was taking place. Noise insulation for a modern building is poor. You can hear a lot of downtown noise from Ellis Square and the surrounding streets. Especially at night. On Friday and Saturday nights, the noise goes to 2 a.m. The lobby bar and restaurant were inconsistent. It was fine for drinks, but the food at breakfast and the one night I had dinner there was inconsistent. Service was also inconsistent depending on who was working. One morning, there seemed to be only one waiter for breakfast. It took about 20 minutes to get coffee. Another morning, a different waiter, Josiah, was fantastic. Every day, my experience was different based on who was working. So, they need to improve consistency. Supposedly, as part of the resort fee, there are incentives like sparkling wine at dinner. I had dinner at the lobby bar and didn’t receive anything. I also never saw anyone else receive anything. I also never really saw anyone eating at the hotel besides breakfast. The restaurant’s small dining room has no atmosphere at all. They need to re-think the food and beverage concept because the restaurant, specifically the dining room, felt like a complete and total afterthought. I didn’t pay the resort fee because I’m a globalist with Hyatt, but the resort fee is pretty much a junk fee. The things that are supposedly included with the resort fee are either (a) difficult to get, (b) not provided, or (c) nonexistent. Supposedly, I could download newspapers using an app, but I was never given access. Why not just have some print copies of the Wall Street Journal or another newspaper in the hotel lobby, especially on weekends? I saw bicycles in the lobby but never saw anyone use them. I suppose I could have asked for one. Staff at the front desk were polite and always welcomed guests as they entered or exited the hotel. There was a concierge, who I never used. I assume she could book tours, etc. Maybe the front desk should plug the concierge during the check-in process. Nothing was ever said. All things considered, the Andaz is a nice hotel. Is it a luxury hotel? No. Adding turndown service, some room updates, and a better F&B concept would push the hotel closer to the luxury category. I would consider staying here again if rates were reasonable. I think under $300 per night is a good value. Above that price point, I would book the Thompson, Perry Lane or JW Marriott.

Beautiful ambience. Clean rooms. Excellent amenities. Location is perfect. Staff are extremely helpful. Bikes are a plus. I would recommend staying here. Great restaurants and pubs nearby. Parking garage next door if you choose not to valet.