Andaz Savannah

My first stay at the Andaz- I'm a very loyal Hyatt guy and usually opt for the Regency in Savannah but tried this property for one night while passing thru. Nice hotel conveniently located to everything. Friendly staff. Great breakfast. Upgraded to a suite that was just "meh"- a few annoyances that weren't enough to mention to the staff.

Andaz suite was very nice with a baby. Enjoyed the terrace/pool and "free" s'mores kit. The elevator broken for *6 months* I was told, caused headaches as there were always tons of housekeeping and other staff waiting to use in addition to guests. Most annoying thing was getting notified I was checked out a day before I had paid for ... Causing me to freak out, but found original email showing it was correctly booked. They "fixed" the issue, yet next morning housekeeping tried coming in claiming we checked out again at 3am!?? Get your software fixed or stop letting random people check me out... Also, housekeeping bumped our room temp 4 degrees! that's ridiculous. We were sweating confused as it was plenty cool earlier in day.

Best service I have had in a hotel. Great workout and pool. Bar and food very nice. Room was great. Would recommend this hotel. If you’re looking for a convenient location. It’s great close to the river and close to other things in Savannah. the staff was just incredible. Great work out facility

Our experience was excellent.  There were some standouts for service.  The first was the maintenance man (I feel horrible for not getting his name, but there was a lot going on) who, during our arrival on Friday evening, took time to not only answer the phone when I was having a hard time finding out where to park for the valet, but actually stood in a space and waited for us.  Doc at the valet was also great, he had a great attitude and did a great job of making sure our vehicle was available as soon as possible, when needed.  Justin (the young man serving at breakfast) was also excellent.  He provided timely service with a smile with great energy.  We really appreciated our room (320) and thoroughly enjoyed sitting on the balcony and watching all that was happening in and around the square. This is a beautiful Hotel, with great people and the location is ideal - 90% of what we were doing was within 3 blocks. We will be back!

The public access parking is convenient as long as it’s not full which is often. The Valet is more than twice the price but pretty much became necessary because I had a lot of events throughout my stay. Both elevators were out and eventually one was repaired but was so busy I had to wait longer than usual and faced with a disability I felt really stuck. The facilities were adequate and the staff was polite. The only real highlight is everyone on staff was very nice here.