The Kimpton Brice Hotel

We’ve stayed in Savannah many times in the last 30 years, but since we had IHG reward points we decided to use our points for our stay at the Kipton Brice Hotel. After an 11 hour trip we walked in and found the lobby to be rather pleasant. Front desk personnel didn’t seem that interested in working. We finally obtained our key and headed to our room, the further away from the lobby we got, the worse the hallways looked (old & run down) and the mustier/moldy the smell. Our room appeared to be the furthest away from the front lobby as possible. We arrived at our room our door was open, the room was musty and smelled moldy. The room was very cold so we turned on the heat & turned up the fan. We decided to go out and stretch our legs. We returned 2 hours later and our room was still cold & smelly. We kicked up the heat to 77 since the temp on the thermostat still had not moved. We went to dinner in the hotel (that’s a different bad review) and stopped & had a blanket delivered to our room. We went to bed wearing sweat pants, long sleeves and socks with a comforter & a blanket. So from the time we checked in until 4am the next morning the temp in the room remained the same. It was still very cold. Went to shower and we had no hot water, let the water run for 15 minutes it never warmed. When we checked out we were asked if we had told anyone about the hot water. Checking to see if there is hot water is not on my list of things to check when I arrive in a room. If there is no hot water how are they cleaning the restroom. It definitely felt as though we were put in the worse room in the hotel, because we paid with our reward points. Reward points are supposed to be a thank you for spending with these companies. If this is how IHG rewards patrons for spending with them we will be less likely to stay at IHG properties in the future. Worse hotel experience we have had across the country.

The Kimpton Brice is a fantastic hotel with professional and courteous staff. The property is exceptionally well maintained. I wasn't expecting to stay here as I'm a Savannah resident, but when my home did not have electricity for several days because of Tropical Storm Helene, the Kimpton Brice became a home away from home. The restaurant, Pacci, is quite good as well. Also, if you travel with a pet, the staff will treat your animal with the same friendly attitude as any other guest.

I wanted to commend one of the staff members during our stay who was the attendant at the front desk. His name is Jason Willingham. I had severe case of Vertigo and was very ill. Jason couldn’t have been more attentive and comforting to me as I sat out front on the planter wall. My wife and I really appreciated his concern. Above and beyond ! All of the staff were also very helpful with the parking attendant finding an Urgent Care close by. Can’t say enough about this great hotel.

The Brice was a great home base for a few days of exploring Savannah! It’s well-located and walkable to a lot of historic sites, steps from the riverfront, and offers spacious and comfortable rooms. The restaurant is great for both breakfast and dinner, and there was even a pet adoption event while we the there - so worth buying a ticket! The pool area is small but serene, and yes, as others have noted, there can be a bit of a musty smell, but that’s just hotels and buildings in Savannah. Ultimately what made this experience so great was the staff - they were so accommodating, friendly, and helpful. Would definitely stay again!

The Brice is a great place to take care of business. My executive team stayed here for a planning retreat and the catering and event management side of the hotel was amazing! I would definitely recommend this hotel my colleagues to stay at this hotel.