Perry Lane Hotel, A Luxury Collection Hotel

My mom and I stayed at the Perry Lane Hotel in late November. What a gorgeous hotel with so many people there to make you feel welcomed and valued! First off, the style of the hotel itself is beautiful! From the lobby to the rooms, it is stunning! I loved the style, colour palate, and layout! As well, lots of great lighting options! You melted into the extremely plush beds, and the robes and slippers were so cozy! One of the reasons we chose the hotel is because the windows open - which is personally a perk for me! (Though I am sure you don’t want to open the windows if it is warm and humid outside, which wasn’t an issue when we were there.) We were upgraded from a superior room with two queens to a deluxe room with two queens. It sounds like rooms are very similar in size but the deluxe rooms are on higher floors with views. The vast majority of those we met at the Perry Lane were memorable with their service. From Daniel who greeted us as we got out of our Uber, Esthel who checked us in and gave us free breakfast for two mornings for my mom’s birthday, to Alicia who was so warm and friendly and thorough during turn-down, to Carlis who drove the complimentary car one day we took it, to Jenny so warmly and quickly helping solve a couple issues on our last morning (below), to Julian, to (I am so sorry, I forgot his name - but recently moved from Atlanta), to the concierge (so sorry, I again forgot his name, but he had dark hair, glasses, and was working the morning of Saturday, November 23rd and was SO kind and helpful and helped us book a trolly tour and told us about the Christmas market and Forsyth farmers market), Alonzo at the Emporium, to a gentleman who I spoke with late one night (I am so sorry, I forget his name as well) when I had questions a couple weeks after check out about my bill (what was tour vs what was room due to me loosing by printout) - he was very helpful!) The location was perfect - seemed like a quieter area compared to being right on river street or bay, but still in the middle of everything! Just walk a block or two and you were on Bull street, able to walk up towards Broughton or the river, or walk down towards Jones & Forsyth park. Just perfect! We enjoyed two breakfasts at The Emporium - equally as beautiful as delicious! We were generously given vouchers and loved the experience! We also went up to the Perrigrin (hotel rooftop bar) on our last night to soak in the sunset - one of the most special experiences! There were a couple hiccups during our stay (hot water in shower issue the first night, a small extra charge noticed before check-out, and fridge warming issues). I mention these becuase I think it’s all HOW a hotel deals with this vs IF they happen, because they are bound to happen anywhere and they can threaten to ruin a hotel experience and leave you with a bad taste in your mouth for the hotel, if not the city. These things happen and you want to know a hotel will deal with them with as much care and promptness as they would if it was impacting them personally. The Perry Lane was very quick to remedy all of these leaving any bad tastes! They sent an engineer up right away and created a work plan for the hot water issue, removed the extra charge swiftly without back and fourth, and invited us to take some complimentary juice shots from their coffee shop to replace what was spoiled due to the fridge not cooling. Again, these things happen and it’s ALL about how staff deal with it and they passed that test with an A+. We are so glad we decided to treat ourselves and splurge on this property! It really did make our trip to Savannah extra special to know we were coming back to such a comfortable room and such kind and warm people! Thanks everyone!

From the instant we walked into the lobby we were treated like royalty! Champagne in crystal flutes was in our hands before we even said hello, and the whole weekend was just like that! Excellent breakfasts, wonderful car service in the evenings, friendly greetings and kind advice when requested. Flawless Southern hospitality from start to finish—can’t wait to return!

Beautiful hotel with lovely amenities! Lots of great food options plus complimentary coffee, tea and champagne! The staff was best of all -super friendly and accommodating! Special shout out to Randy, the Concierge. We followed his recommendations for tours and restaurants, and all were excellent! This Philly girl was completely charmed by his Southern hospitality, along with the rest of the staff. Highly recommend!

Service was phenomenal!! Randy, the concierge was so wonderful and helpful with recommendations for tours, dining etc. Randy was very knowledgeable and followed up with us the next shift to ask sboit our trip! The hotel was wonderful and I will be back!

Very personal hotel, I felt welcomed like family!! Randy, the concierge representative, was so helpful to us with recommendations to quickly navigate Savannah to maximize seeing top attractions for our short stay of two nights! Highly recommend a stay at Perry Lane!!