ADERO Scottsdale Resort, Autograph Collection

Hotel was beautiful, clean and has great amenities and rooms. Staff was even better. Pachi the manager was so accommodating. Highly recommend staying at this resort when you’re in Scottsdale. The place and people are five stars all the way.

Tremendous value at Adero. We had a wonderful stay at this property over Thanksgiving --- the rooms are perfectly adequate and comfortable with great linens --- and many rooms with fireplaces and gorgeous views like we had in rooms 23 and 24 (both in the original wing of the hotel --- accessible like individual casitas from the outside with no public interior hallway, unlike the newer wing of the hotel). The gym is excellent -- and better than many 5 star hotels we've stayed at. There are great pickleball courts and two pools (that sometimes offer poolside service -- I recommend calling ahead so you know what to expect). While the restaurant (Cielo) is on the pricier side, you get what you pay for, in my opinion: the food is excellent and the service in the restaurant is off the charts --- also better than many 5 star hotels we've stayed at (service during our Thanksgiving dinner on the terrace was absolutely stellar). But what stood out for us on this trip was the special care and attention Kevin (the Manager) and his colleagues paid to my husband's serious allergy to the commonly used 'Eco Lab" cleaning supplies. We had called ahead of our visit to inform Kevin of the allergy --- and prior to our visit, Kevin emailed us back to confirm they were using an alternative to clean our rooms prior to our stay and during our stay, with his housekeeping leadership team in cc on the email --- and they followed through; no Eco Lab was used in my husband's room and he had zero allergic reactions the entire stay ---- something we were beyond grateful for. Looking forward to coming back again!

We came to Adero for a quick weekend trip away. PROS: Overall, the hotel is very nice. The property was clean and spacious, with lots of opportunities for activities, such as hiking tails, pickle ball courts, tennis courts, and cornhole. Our room was nice and clean, and even though we had a parking lot view, we still had a great view of the surrounding mountains. The pools are set against a beautiful landscape and very tranquil with built-in waterfalls. The front desk staff was helpful, including Sumaiya who printed something for me. The engineering team, specifically Jason, was super helpful as well when they immediately showed up after my calls to the front desk wouldn’t go through. CONS: The biggest issue with our stay was the poolside service. It was incredibly slow (about once per hour if we were lucky) and the staff working there forgot to bring something we had asked for more than once. If you’re coming here for a relaxing trip to spend most of your time at the pool, it may not be the place for you. Additionally, because of the way the hotel is designed, while we were there, the main pool was completely shaded by about 2:00pm each day. So, if you wanted sunshine past that time, your only option was the lower smaller pool, where there were no open seats. Again, something to consider if you want to spend most of your time by the pool.

There's absolutely no excuse for the horrible service at this resort. I've come here three times and it is equally awful every time. I just got my chicken salad at the pool (after not seeing the waitress for the prior two hours, then waiting an hour for it to arrive after ordering), and they had charged me an extra $8 for chicken ON A CHICKEN SALAD. And she didn't bring utensils. I had to go get my own while she fixed the check so I could eat. Cielo service is equally bad. They charge upscale prices with fast food service vibes. The hotel itself other than that is fantastic. We absolutely love it. Just wish the service wasn't so bad. I'm leaving one star specifically so the management will see it and know that everyone at the pool is talking about how bad the service is, and we'd all appreciate some efforts to fix it. TIA!!

The Marriott Adero is truly a combination of a hidden (actually) gem and a total escape. Just getting to the property you feel like you are in a different city, but you are still so close. Perched high on the hill, the views are incredible from all sides of the resort. We stayed two nights for a staycation and chose to not leave the property. The dining at CIELO was very good. I highly recommend the house made salsa as well as the crispy chicken salad from the lunch menu. All in all, everything we ordered during our stay was very good, with some being excellent. We booked a couples massage at the spa and the facilities are very fresh, clean, and relaxing. The staff are all very welcoming and pleasant to interact with. The only concern I had was the market on the spa/fitness level appeared to be closed each of the four times we visited it when we just wanted a “grab and go” snack instead of a full meal at the restaurant. All in all a wonderful stay and we will definitely be returning.