Fairmont Scottsdale Princess

I stayed at the Fairmont Princess for about a week in the Privado casitas. I can’t believe how wonderful everything was. The staff were especially amazing. A few minor examples of staff that went way above and beyond 1) Everyone was so friendly, seemed to remember us despite how large the resort is 2) The grounds are very large (multiple pools) and it was so easy if we weren’t up for walking to get golf cart rides wherever we wanted to go - by such friendly staff 3) The staff in the welcome center (concierges and food service staff went way above and beyond EVERY day. 4) My most amazing staff encounter was from the bar/server at the Princess pool when I realized I left my Apple Pencil at the Privado/casita pool - offered to and DID go all the way to the other pool - a hefty walk and retrieved it for me, and even teased me that it wasn’t there and promptly produced my device - which saved me over $100 5) Shanna (who I referred to as the queen because of her queenly wave) and how helpful she was 6) and Bradley (Samoan heritage) who nicely guided us back to our room when we got a little turned around on one of our walks 7) and everyone at the Privado welcome center The pools were amazing. We only visited 3 of them, but they were great. Nice beverages and snacks at the princess pools. Plenty of room, busier on weekends. Rooms were amazing, anything we needed was made available to us (like a microwave to heat up our leftovers), extra pillows, etc. The restaurants were great - we ate at all of them on site with the exception of bourbon steak. Toro was amazing with the drum-beat music, great lighting and fire show (luckily the performer had a wing man to watch for her safety. We loved the outside bar with the great lighting. The lighting was extra amazing as they were getting ready for Christmas at the Princess. There were a lot of set up vehicles and staff for that preparation, but nothing that got in the way since everyone was soooo accommodating. I highly recommend this hotel - ALWAYS goes above and beyond

We have stayed at a lot of hotels. Service at the Fairmont Scottsdale Princess was absolutely the best. The friendly and helpful attitude from each and every staff person was amazing. The TV remote didn’t work - immediate response and fixed. Needed help with the steamer - immediate help. Every single person - the landscapers, cleaning staff, Privado Concierge staff, restaurant staff, the operator for Royal Service when dialing zero, were cheerful, friendly and positive. The golf cart drivers are the best! So helpful and interesting. My only complaint is the many guests who put towels on the pool chairs, leave them there all day so no other guest else feels comfortable removing them, and then leave the pool. The courteous thing for them to do would be to clean up their mess and put their towels in the bin provided. Basic. We’ve had a wonderful time and will return again.

We had a fantastic time at the privada villas, the staff was extremely helpful and went above and beyond to make our stay as comfortable and enjoyable as possible. The spa was amazing usual. The restaurants, bourbon steak, la hacienda, and Toro were fantastic.

My fiancé and I came for a night of drinks and fun and we were highly impressed with this beautiful property! We also enjoyed our interaction with Prat from the front desk. He explained all the amazing events the property has to offer throughout the year and also made sure we stayed hydrated for the night! Marissa at bar was also very attentive and super sweet. Everyone on the property was great! We are hoping to come back soon to enjoy the Christmas activities!

hotel staff tries to act so attentive yet hotel doesn’t provide service - requested turn down service and we returned to room to find cards in our door that said we requested privacy so they didn’t do it. When we called to complain they transferred us 3 times and then evening front desk manager said he would look into it ?