W Scottsdale

Great location. Parking staff were all very helpful, thanks Monty for the excellent service. Rooms left a little to be desired, room write up states in room refrigerator but it is full of items for sale and unusable. Most of the staff was friendly. Housekeeping leaves a lot to be desired although friendly the room was not very clean and they slam doors against the flip lock as they go in and out of rooms. This is very disruptive and not expected at higher priced hotels.

The W. Scottsdale is a beautiful property. The living room is stunning and the bar and pool are amazing. The check in process was smooth and the Marvelous Suite was simply “Marvelous” and very relaxing. The rainforest shower was heavenly along with the pool view. I want to personally thank the W. Insider Alyssa. She was extremely professional and courteous and facilitated everything for me. She is a true asset to this W and exponentially enhances the experience of guests. I want to thank Lolita, Brittany and Tiffany and all the staff who work at the front desk for their hard work. Thank you Cory and the Head of Security is an amazing man. I also want to thank servers Bree, Courtney, Selene and Clarence at the bar for their friendly and impeccable service to guests. To Bree-CA will happen and you will excel in your integumentary endeavors. IA=Intelligent Amazing. This W is amazing and fun with a “Party All The Time” vibe. It’s one of my most favorite Ws.

Had such a great stay here! Despite messing up reservations, we got checked in with ease. Food was amazing and the staff was attentive and helpful! Monty at valet was so helpful and thoughtful helping us with luggage and getting us waters! Thank you for such great service!

I had an exceptional experience with the front desk staff at the W Scottsdale—they truly went above and beyond! Deacon and Shanielle provided outstanding service, making our stay seamless and enjoyable with their professionalism and attention to detail. Shanielle was always smiling and asking if we needed anything. A special shout-out to Anjelica in Sales for her incredible assistance in accommodating our reservations. Her prompt and helpful communication made the process effortless. The rooms were absolutely stunning, with a perfect blend of style and comfort. The design was both modern and inviting, creating a relaxing atmosphere throughout our stay. The bedding was exceptionally soft, providing an incredibly restful night’s sleep. Every detail, from the luxurious linens to the overall room ambiance, made for an experience that truly exceeded expectations. Thank you all for your dedication to making guests feel welcome and valued. Highly recommend staying at the W Scottsdale!

My initial impression of the hotel as I arrived was pretty good. All that credit goes to Kyle at the Front Desk. He is wonderful. I then proceeded to my room which upon opening the door I was hit with the most overpowering aroma of "Fabreze"? And I do mean potent. The kind that almost gives you an instant head ache. I returned to the desk and once again Kyle was fabulous in finding me an alternate room. He even took the time to come up to the room to ensure it was OK. It was. He then assisted me in moving my cases from the old room and had the same reaction when we opened the door. "it kind of hits you right in the face, doesn't it". His words. LOL The rooms are definitely small. OK for one person. Pretty well used space. The decor was a bit dated but still OK. Nice desk space which I appreciate and cannot be taken for granted these days. Room was clean. The reason for 2 stars is THE BEDS! The most important thing in a hotel guestroom and W failed miserably. Bed so old it required TWO mattress pads and what appears to have been a feather topper (also so old it offered no cushioning). Top that off with a lovely fold in the middle of the two mattress pads and there was little comfort to be found. There are many comments about the nightclub noise but even that did not disturb more than the poor bed quality. Keeping the window closed and the AC fan running non stop did provide enough white noise to drown that out. They should decide though if they are a hotel or a nightclub. The two really do not go hand in hand. Most hotels allow you to check your account on the TV screen before departing but I could not find that option so had called the FD before leaving to ensure there were no charges. Most hotels allow you to check your account on the TV screen before departing but I could not find that option so had called the FD before leaving to ensure there were no charges. After returning home I did notice a charge on my credit card which I called to inquire about. I dialed 5 for bill inquiries but just got a busy signal several times. So I dialed 0 as an alternate option. Once again, I was fortunate enough to have Kyle answer. He pulled my account up very quickly and explained it was a mini bar charge. I swear I had touched nothing anywhere near the mini bar or the $11 bottles of water. He has promised to have that removed from my account. He was and is certainly the one bright star. But if you want sleep, this might not be the place for you.