Hilton Motif Seattle

The hotel was clean and quiet. The exercise room was excellent and available 24/7. The restaurant was great especially the bisque. Hotel was close to everything downtown for walking, while the car was safe in the garage. And the staff was extremely helpful and friendly!

Perfect location in downtown Seattle - even if the neighborhood gets a little shady at night, we never felt unsafe. Our room had an awesome view of the sea. They offer a perfect on site breakfast. The staff was very friendly an helpful with arranging transport to the airport. We would stay here again.

Had a great experience with this hotel in early December. We stopped by early to drop off our bags prior to check in, the front desk staff said our room was ready and checked us in waiving the $25 fee (HH Gold status). Came back a week later and had a completely different experience. Arrived an hour early, our room was ready, but they would not waive the early check in fee. We decided to wait, but honestly if the room is ready, why not just waive the fee and check us in? Consistency in hotel policies would be appreciated. The details like this can really make or break an experience. As Hilton brand loyal travelers, may consider other options in the future.

There was a fire in the alley on the night of December 9th at 12:20am. The ventilation system picked up the smoke and it spread throughout the entire building. We were in the room and smelt smoke, but the fire and smoke alarms did not go off. We called the front desk but there was no answer so we opened the door and found that the entire 9th floor was engulfed in smoke. We looked around at other confused guests and led the way down the emergency exit on the stairs. As we approached the ground floor, we met other guests from the 12th and 24th floors who confirmed that their entire floor was also covered with smoke and no alarms went off. The sprinklers were going off on the first floor and and the fire department was working on extinguishing the fire. There was no alarm or official update presented to the guests downstairs before we heard through other guests that we were allowed back to our rooms. We asked the remaining firefighters in the area and and they wrote up the building for a violation. They determined the best route of the night is to keep a fire watch which means that someone will patrol each floor once an hour. We went back to our room but there was still smoke throughout the whole room. The smell was too strong so we left that night to go to a friend's house. The next morning we came back and we saw new guests checking in but without any warnings about the events of the previous night. The severity of this event was downplayed because the fact of the matter is that if we did not smell the smoke ourselves, we would not have opened the door to check or left the room because none of the alarms went off. It would have been an extremely dangerous situation if we were already asleep. We called the Hilton for assistance to rebook or transfer us to a different hotel and was transferred six times and disconnected once. We then checked out and had to book a different hotel down the street out of pocket ourselves. We stayed at the Motif before because of its location and convenience, but the disregard for our safety and the lack of concern that Hilton has shown from this situation is disappointing. The only bright side was Kyler who was working the front desk, he stayed behind many hours after his shift to take care of the guests.

Anthony at the front desk, was the most amazing and helpful person that I have ever met! He was so kind and helpful during my stay and the unexpected situation I was dealing with. I've stayed in many Hiltons in the US and abroad, but I have never felt so much compassion and understanding from any of the hotel staff like I did at this wonderful hotel! I just wanted to say thanks again Anthony, you are phenomenal!