Enchantment Resort

This is a fantastic place to visit. Service is excellent and grounds are beautiful. The only suggestion I have is to improve the dining experience at Tii Gavo. The service was not up to par with the rest of the resort and the food was very marginal. A resort this nice needs a better a casual dining experience.

This is my third annual solo Sedona sojourn. I found Enchantment three years ago and will continue to stay/play/relax/recharge here for the foreseeable future aka forever. I love everything about it: the access to hiking, the spa, the restaurants, the lodging (hello immersive bathtub and fireplace!), the staff, the energy, all of it!

After reading many of the other reviews, I understand why many people love this resort, and why some people do not. Our experience was mixed. The location is unreal - staying in the canyon surrounded by the Sedona red rock mountains is amazing. Having "private" access to the Boynton Canyon Trail, and other trails, is a huge plus. Despite these positives, there a number of things that prevent us from giving Enchantment and enthusiastic review. We have no objection to spending money as long as we receive a commensurate level of service. That was not our experience at Enchantment. We found the valets and the groundskeepers to be extremely friendly and helpful, but it seemed may other employees either weren't trained, knowledgable or it was their first day on the job. The hosts at the restaurants seemed uncertain and the young woman at the Market clearly was just learning what to do - and was getting negative feedback from the older woman employee right in front of all the customers. The only major restaurant on the resort is Tii Gavo and it's almost impossible to get a reservation. We arrived when it opened at 3:30 p.m. and were told we could not be seated because we didn't have a reservation, but the restaurant was empty. They let us eat at the bar and when we left at 4:30 THERE WASN'T ANYONE ELSE IN THE RESTAURANT. Why they would not seat us is beyond me. I don't know if there is a lot of turnover, but when you pay thousands of dollars a night, you expect a higher level of service. The housekeepers were efficient, but sometimes didn't arrive to service our room until 4:30 p.m. and then would come for turn-down two hours later. Also, the blinds on our room were broken and the windows were dirty. Overall, the great intangible of a high-end, luxury resort is how the staff makes you feel. And we did not feel special or welcome. There is something missing in the training or the culture.

We picked Enchantment Resort in Sedona because of its location. About minutes away from the main road, it has a secluded atmosphere and is nestled in a beautiful red rock canyon. The amenities are plentiful and excellent. We stayed in January, but did not feel that the staff was lacking minimal. Overall, had a great stay.

The views from this resort are spectacular; the staff is well trained and kind. We loved our Casita Studio and the view from the balcony. Plus Mii Amo must be one of the most beautiful and all-around great experience of any spa. There are many good hikes within a short distance of the resort.