Grand Ambassador Seoul

Overall this was a pleasant stay. The highlight was the breakfast - it not only included hot & cold western options, but there were Asian noodles cooked to order and other local foods to try. The only downside was the family room: it was booked for three people, yet it only had towels and other amenities for two. We had to ask for additional sets on multiple occasions. Please also note that the pool requires swimming caps (or you'll not be allowed in), and the towels they offer at the pool are barely enough to dry your hands, they are tiny and very thin, restaurant napkins are probably bigger.

The location is just ok. The subway station line 2- Dongguk University is a 5 to 7 minutes walk from the hotel. There are no nearby restaurants around and you need to do a bit of walking to get to the nearest restaurant. The staff are helpful from the concierge to the front desk personnel. Access to the lounge is a great option as you can have breakfast, afternoon tea and happy hour. The happy hour food options are quite good too. They have a smart tv so you can access youtube and netflix, even casting your streaming app from your phone. It is just quite difficult to control the room temperature like what I have also noted from other reviewers.

Great service and nice stay by pullman. The front desk ellie is very helpful. Thanks for the hospitality pullman. The room was clean and looked very new. Location is good near gwanjang market. I will consider this hotel again on my next korea visit

Travelled the world - this is the worst experience of my life with Jayden Park Despite staff confirming that each room has individual control on AC prior to booking. I found out after I arrived that the AC is centrally controlled and the control panel doesn’t do anything. They placed me in 4th floor which is very busy and located next to the pool and bathroom which smells of chlorine. The soundproofing is very bad and you can hear everything. When other room call room service, the staff do not use the doorbell and knock instead night which wake you up. You can hear when people talk and walk along the corridor. The automatic blinds is faulty and if it doesn’t close then the cold from outside gets in. When we raised these issues to the front desk Manager Jayden Park, he said he’ll put us in a better room to solve these issue but instead put us in a similar room and we had to pack and unpack and then go back to the old room again. He offered a bottle of water and cheap wine to compensate which we sent back to him. Putting this up here as a caution of others - I will be emailing Accor HQ after my stay.

The Club Lounge at Pullman hotel was a highlight of my stay. With a fantastic selection of snacks, drinks, and evening cocktails, the lounge offered a peaceful escape. The staff was friendly and attentive, and the views were stunning. Highly recommend it for an elevated hotel experience!