Grand Hyatt Seoul

I had the body scrub and whole body and face massage at The Spa located next to the gym/sauna. It was a private room and Lina the masseuse was very friendly and wonderful. The massage was very relaxing and much needed. I would recommend if you need a day of relaxing.

I felt every comfortable and at peace. It was relaxing and allowed me to enjoy my experience. I had a great experience with Joy and Luna! They were so kind and gentle. They also asked questions to make sure I was given the best treatment that was suited for me.

From check-in to check-out, everything was as expected—brief and pleasant. However, the bathroom was very small, with the toilet positioned right next to the sink, leaving barely any room to move. The room itself was small but manageable. The hotel was very crowded, from the lobby to the club lounge. The elevators were always packed, and the wait times were long. There were also long lines for the evening reception at the club lounge, the outdoor skating rink, and pretty much everything else. During my trip to South Korea, I stayed at four different hotels: Hilton in Gyeongju, Conrad in Yeouido, Four Points in Gangnam, and Grand Hyatt. Of all these, Grand Hyatt was the busiest. Despite the crowds, the service was fast and efficient. However, I was disappointed by the way one staff member cleaned the table in the club lounge. While setting the table for us, they wiped food crumbs onto the floor, which I thought was unprofessional. I’ve never seen this kind of cleaning technique at any other places.

We had an amazing experience at Hyatt Seoul! The team exceeded our expectations with their exceptional service and warm hospitality. Special thanks to the front desk and dining staff for their attentiveness and professionalism. Your dedication truly made our stay memorable. We look forward to visiting again!

My sister and I had scheduled massages and facials together. Amber and Susan were our massage therapists and were both wonderful! They checked in with us throughout the massage and were so helpful and considerate. The atmosphere was relaxing and peaceful. We were served chilled tea and a small treat at the end.