THE PLAZA Seoul, Autograph Collection

We stayed for 5 nights here. As soon as we walked in we had a hurdle with our coldplay tickets that needed to sell just 5-6 hrs before the start time. In comes Lin Lee @ the concierge, who understood the task, swooped in and took control, aiding us to help sell the tickets. She went out of her way to post it in Korean language at Korean website, and got us the best deal possible. We are thankful for her time, understanding, and personally withdrawing the money to pay. She handled it beautifully. Endeavoured. Namaste🙏🏻

I found this to be a very good hotel. It is connected to the subway, which made getting around easy and convenient. It also within walking distance of tourist attractions like Gyeongbok Palace, Insa-dong, Myeong-dongand Namdaemun, making it a good base for exploring interesting parts of the city. My room was clean, modern and comfortable and on a high floor, giving great views. I used the club lounge regularly as it was a really nice space, with comfortable seating and some quiet areas for work. The food and drinks on offer were really good and the "happy hour" was excellent with a great selection of hot and cold food, wines, beers, spirits and soft drinks. The staff there were also super friendly and attentive, much like all others I encountered throughout my stay. Public areas were spotless and modern. The hotel gives access to the health club/gym across the road, which was an excellent facility, with a big, modern gym with all of the free weights, machines and workout areas anyone would need, plus a separate spa and pool area. Overall, a really enjoyable stay in a very good hotel. I would not hesitate to recommend and return.

Very friendly staff. Especially Peter from the concierge desk. He was super helpful; helped us with all our restaurant bookings, skin clinic and hair spa appointments and gave recommendations for stuff to do. I would definitely stay here again.

The location is fantastic—within walking distance to many key spots like Insa-dong, Gyeongbok Palace, Myeong-dong, and Namdaemun, plus it's conveniently connected to the subway. However, my main (albeit small) complaint is the club lounge. It doesn’t quite meet the standard of other Autograph Collection lounges in Asia. The food and selection was not as good as other Marriotts in other cities. The limited operating hours were particularly inconvenient. It closes for an hour after breakfast and before dinner, which disrupted my schedule. For instance, I couldn't hold a 4 PM meeting there as it shuts at 4:30 PM, and breakfast meetings were cut short due to the lounge closing around 10 AM. Additionally, when I asked the Concierge to mail a box, the handling fees and extra charges for using a credit card made the cost nearly three times higher than what I’ve paid for similar services at other 5-star hotels in Seoul. Overall, this hotel is an excellent choice for tourists thanks to its prime location, but it may not be the best fit for business travelers.

Decent location. I originally thought it was inaccessible, but there’s an underground mall just next to the hotel that leads to Myeongdong. It’s near Lotte department store. Small, but solid room. Yes, it’s small, but I appreciate the details. The telephone doubles as room controller for the lights and curtains. Door is solid like a vault. It doubles as a floor to ceiling mirror. Bathroom has a smartlet: heated seat, bidet and dryer. I didnt want to get up from the seat. Good breakfast and fast wifi.