THE PLAZA Seoul, Autograph Collection

Vicky Kim on the concierge team was very helpful in selecting a fantastic BBQ restaurant for our business lunch. The restaurant was close to the hotel, and the food was delicious and served fast. My clients were quite pleased. Vicky was also helpful in telling my driver how to get to the restaurant

Nice hotel with super good location. Staff are nice and they all speak great English. And I see many foreigners going around too. Facilities are nice and clean. Decent breakfast too. This hotel has become my go-to choice in Seoul city as long as the price is within my budget.

My friends and I there for my trip to Korea in January, and the location is central for walking and public transportation. The front desk staff is also super friendly and helpful. But more than ever, I have to mention Park Un Seon and Kwon Da Eum from the in-house restaurant, Taoyuen. They were so kind to patiently explain the items on the menu and recommend items based on what we were planning to eat for the day. They sat down with us, didn't rush us, and felt more like a conversation. Their service was impeccable, as well. 덕분에 맛있고 좋은 식사를 즐길 수 있었습니다! Definitely will be visiting again.

I chose The Plaza Hotel for my last night in Seoul, expecting a memorable and luxurious experience. However, my stay fell far short of expectations. From the moment I entered the room, I was shocked by the unusual and, frankly, unsettling design of the interior. While I understand that design preferences can be subjective, the overall ambiance felt far from inviting or comfortable. What was even more disappointing was the service I received. When I expressed dissatisfaction with the room and inquired about alternatives, the staff’s response was unprofessional and dismissive. They immediately mentioned additional charges for an upgrade and even questioned whether I had reviewed the room photos before booking. Instead of offering a solution or empathizing with my concerns, the focus was entirely on the cost. It felt transactional rather than customer-oriented, leaving me feeling unwelcome and unimportant as a guest. For a hotel of this caliber, I expected much better service and a more accommodating approach. Unfortunately, this experience marred what should have been a special final night in Seoul. I hope the hotel reconsiders its approach to customer service to better align with its reputation and guests’ expectations.

It was expected to be an enjoyable experience for my family at an area beside or nearest to a skating rink park as seen on the uploaded photos, but it is still not ready for use. It was actually the main reason to choose this pricey hotel as we only had two nights to enjoy Seoul. Check in time is at 3pm, while check out time is at 11am.