Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

After a ca. 2cm long piece of glass inside the hotel provided slipper cut my partners toe open, the hotel staff was extremely reluctant to submit an incident report. They first said it's not possible and later tried to dismiss her with a draft, avoiding submission. The first aid was also subpar, they essentially dropped off a bandaid and a glass of iodine at the room, not even scissors, let alone somebody taking a look. In a follow up email they accepted no responsibility and claimed that an internal investigation found no evidence of any wrondoing from the hotel side. Practically accusing us of putting the glass into the slipper to cause an injury. It's an absolute surreal experience with a supposedly luxury hotel. Though we never had a similar accident before, there are occasional hiccups caused by either side and never experienced such lack of care even on much smaller matters.

We had drinks and food in the hotel lobby section. We have been visiting for a few years now. Wonderful atmosphere and food. On this visit Pillar, a member of the team was so friendly and welcoming and made our visit memorable. Thank you

Stayed in February at the hotel, Alfonso. First impressions, one of the most beautiful hotels in all of Seville, Spain, centrally located to basically walk everywhere and never be in your car in the hotel is elegant, classy, and a classic in Seville. Lobby and restaurant are beautiful and accommodating, the breakfast is especially good with high-quality options and service to match. The highlight is the concierge services with Antonio morilla been at the hotel property for 25 years plus and is truly the remarkable concierge. I’ve been to in some time with charismatic communication and a stellar approach to hospitality. Our one challenge was with the heat and air-conditioning in the room that we could not get quite right but we survived. Highly recommend.

We weren't staying at the hotel but we visited to have a pre-dinner cocktail on the drink terrace. Lovely peaceful environment, welcoming staff and a good choice of food and drinks. A very pleasant place to spend an hour.

Hotel Alfonso XIII stands out for its impressive architecture and Andalusian details that immediately create a sense of grandeur, and staying there felt like being immersed in the history and warmth of southern Spain.