Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

Check your bill. Get it fully itemised. Items added that were not agreed or ordered. The hotel is very loud with no soundproofing between rooms. There are current building works that guests are not informed of. Many mistakes made with room and ordering. Apologies don't exist in the Hotel Alfonso, just the toxic reply of 'we're sorry that makes you feel bad', Julia Castillo, Operations. Bathrooms have poor ventilations and showers smell of damp. Doors heavy, loud, and difficult to open. Can't tell the difference between 'celeriac' allergy and coeliac disease when preparing food. Dangerous incompetency they couldn't not be trusted with safety. It's a beautiful building, but lacks a luxury expectation which the price tag commands. I truly regret finding another hotel the first time they lied.

Hotel Alfonso XIII is everything you would hope a true five-star Luxury Collection hotel would be. From the moment we arrived until our departure, the level of hospitality was exceptional. Every interaction with the team was warm, genuine, professional, and attentive. It is evident that customer service is a priority throughout the hotel, and every member of the staff contributed to making our stay memorable. The hotel itself is absolutely stunning. The historic architecture is beautifully maintained, the public spaces are immaculate, and the overall condition of the property reflects the standards expected of an iconic luxury hotel. Our room was elegant, impeccably maintained, and incredibly comfortable. The bed provided one of the best nights of sleep we have had while traveling, making it the perfect place to relax after exploring Seville. The location simply could not be better. Nearly all of Seville's most iconic attractions are within easy walking distance, making it an ideal base for experiencing the city. I also want to recognize the management team for their outstanding communication before our arrival. Their professionalism and genuine commitment to ensuring a wonderful experience gave us confidence before we even checked in, and they delivered on every promise. Thank you to the entire team for making my 43rd birthday celebration so memorable. We left with wonderful memories and would gladly return on our next visit to Seville.

We didn’t stay in the hotel just called in for morning coffee. I had just got off a luxury 14 day cruise and to be honest the staff here could learn a thing or two. We were seated and waited and waited. Then we were asked to move from a very comfy sofa to another table. After waiting another 10 minutes being passed by several very miserable servers one can over to the table. Under normal circumstances I would expect a waitress in a ***** hotel to say ‘what may I get for you?’ ‘Are you ready to order. What she actually said was ‘ do you want anything? It was on the tip of my tongue to say no we just thought we would sit here but we were served, nothing special and left. This was definitely style over substance! Felt very unwelcome

I had a horrible experience with some of the staff at this hotel. Especially a few of the front desk staff and staff who help manage the corporate events and the staff that work the morning breakfasts. They were rude, unprofessional, unhelpful and unkind. It was very disappointing and I would never recommend large groups to stay here. Also, the rooms are tiny, air conditioning doesn’t work, and everything is extremely overpriced for what you are getting. I don’t care if this hotel is historic, there are way better places to stay in other parts of the city center. Don’t waste your money.

Only visited the bar but would love to stay if I ever come back. Service were great as were the surroundings.