Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

We didn’t stay in the hotel just called in for morning coffee. I had just got off a luxury 14 day cruise and to be honest the staff here could learn a thing or two. We were seated and waited and waited. Then we were asked to move from a very comfy sofa to another table. After waiting another 10 minutes being passed by several very miserable servers one can over to the table. Under normal circumstances I would expect a waitress in a ***** hotel to say ‘what may I get for you?’ ‘Are you ready to order. What she actually said was ‘ do you want anything? It was on the tip of my tongue to say no we just thought we would sit here but we were served, nothing special and left. This was definitely style over substance! Felt very unwelcome

I had a horrible experience with some of the staff at this hotel. Especially a few of the front desk staff and staff who help manage the corporate events and the staff that work the morning breakfasts. They were rude, unprofessional, unhelpful and unkind. It was very disappointing and I would never recommend large groups to stay here. Also, the rooms are tiny, air conditioning doesn’t work, and everything is extremely overpriced for what you are getting. I don’t care if this hotel is historic, there are way better places to stay in other parts of the city center. Don’t waste your money.

Only visited the bar but would love to stay if I ever come back. Service were great as were the surroundings.

We stayed here for 6 nights to celebrate a special birthday of my wife. Every detail of our stay was perfect. From the wonderful front desk staff, to the ever attentive restaurant staff and the incredibly hard working pool staff, we felt incredibly looked after. The hotel itself is a beautiful 1920s building, right in the middle of Seville. Near to many attractions you’d want to see, but due to the surroundings of the parks and university, it is very quiet. The rooms are large, well appointed, and with one of the comfiest beds I’ve slept in. Food in the restaurant is of a high standard and our daily breakfast a real treat. We ate dinner in the hotel on one occasion too and the meal was delicious. Throughout the hotel there was always someone close by to attend to every need, but discreetly done so one never felt their presence until required - quite a skill to master! I’m loathed to single out anyone to name as everyone was so wonderful, but Tomas, the manager, and Yong in the restaurant went above and beyond for us. Thank you all at Hotel Alfonso, we will be back for sure.

Second time at this gorgeous historic Hotel. We booked a 2 night stay for our anniversary knowing we would not be disappointed. We booked the larger double room facing the swimming pool. The room has been upgraded since the last visit, a new headboard and curtains with a coffee unit. A walk in shower instead of a shower over the bath. Exceptionally clean and high standard bedding, the bed is top notch. Plenty of room around the pool, staff work very hard offering fresh towels and iced water. Breakfast is amazing and high quality. Staff are very attentive and professional.If you want to be spoilt and want to splurge choose this hotel. As it was our Anniversary we were left an iced bottle of cava and chocolates in the room with a lovely note. Thank you.