Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

We have been staying at this hotel for 3 nights and have 2 more nights to go. This is architecturally fantastic hotel at a great location. Picture perfect but that is it. We noticed that the staff were a bit confused in terms of what actually is going on at the hotel and what the policies are. When we arrived at 16:30, well past our check-in time we were told that our room wasn’t ready and offered to wait at the cafe and have complementary drinks which took some time to arrive. We were told about a tour of the hotel at a certain hour but it kept being postponed. Giovanni was a helpful customer service representative. Breakfast was a disappointment because the selection and quality isn’t good, especially if you want to eat healthy. Food quality is also not good. I ordered Torrija at the cafe and it was the second worst I had during our trip. Torrija and the two little things next to it were stale. As if stale bread was just dunked in syrup. Yes I know that it is made with stale bread but it would be dipped in milk and covered with eggs and then fried and honey would be dripped on it. This ones was like bought from a cheap stall. To be honest I bought one from a stall that tasted fantastic. The snack bar was also not good. We had to wait 30 minutes to get our orders taken. Anchovies came in a tin with 4 tiny stale, crisp bread. Shocking!! Pay so much to get such bad quality doesn’t suit this hotel. First day we had 4 bottles of water in the room and it said to be complementary. We stay at 5 star hotels all around the world and get complimentary water every day, especially in hot countries. Next day there was no water, dirty cups and glasses were not cleaned. In the cart there was one cheap bag of 4 types of tea and they were not replenished either. If you and your spouse want to drink the same flavour of tea forget it. I called the reception and explained. Some time later a lady appeared at the door. I explained her that I want clean tea cups, water glasses and 4 bags of mint tea next morning. I also wrote this as note and showed it to her. She brought me a pot of hot water, cups and 4 bags a few minutes later. Clearly a communication issue at this hotel. We asked if the restaurant was open all day because we eat early dinner and were told “yes”. Next evening we came down to find out that the restaurant opened at 19:30 for dinner. Bathroom amenities were not replenished after we used some of them. I told the reception about this and the water issue again just to find out that extra toothpaste and mouth wash was left in the bathroom while I needed vanity kit. Dirty cups and glasses were not cleared again. I had to put them all together in one corner to be taken away. There more to this but I am not going to go on about it. When I asked the reception whether we get 2 bottles of complimentary water each day, 2 of the staff said “yes”, one came a bit later and said that we have to pay for water after the first day. Then another staff came and said that we are entitled to 2 bottles of complimentary water everyday. Staff don’t know what they are doing. They are nice and friendly but don’t give confidence to customers. Chocolate and turn down service is also hot and miss. Some customer mentioned that there is snack every day but we only got chocolate orange last night . I am furious because we pay so much to stay at this hotel and this shouldn’t be the service we are getting. It looks like this is an empty shell.

We just spent a week in Sevilla at the Alfonso XIII in which we used the location as a base to tour Granada, Cordoba and the beautiful city itself. Our time was somewhat unique compared to other travellers to Sevilla in that it rained all but one day in a city that traditionally experiences 300+ sunny days a year. It essentially rained all of the month of March. We still had a great experience at the Alfonso XIII. Given the rain, we were more hunkered down at the hotel than we would have ordinarily been. The hotel was lovely, all of the staff at the bar and restaurants were attentive and professional (shout out to Fatima at bar) and the concierge services were very professional. Antonio Morilla, the head concierge, assisted us in dealing with problems we had with our return flights to Rome as well as assisting us with our plans while in town. We felt very taken care of while there. I would surely return on any trip to Sevilla. Bob Raicht

We had a very bad service for a luxury hotel with such high price. People are not nice, not professional and not welcoming. Not a luxury welcome, no help for the luggage, only trainers at the reception who don’t speak English and the managers stay at their desk without even saying high. They gave us a bad room whilst a booked a deluxe suite

The hotel is truly magnificent, from the driveway approach, thru to reception and into the open courtyard area surrounded by the hotel’s excellent restaurants. The American bar is a real throwback to the good old days of hotel bars. The check in was seamless, very professional and informative. The room was very large, with an amazing bathroom, balcony overlooking the town centre. Extremely quiet even in the morning when the commuters start to arrive. The hotel restaurant was excellent, a good choice on offer, and not too expensive. Good selection of wines. A special thanks to Antonio on the concierge desk, who arranged an amazing private tour of the cathedral and alcazar. As I was celebrating my birthday, the hotel laid on some cava and cake for the day, very thoughtful. Certainly a return visit to the hotel when we are next in Sevilla.

We love this hotel. Have been visiting over the past 20 years, great location, authentic decor, good service and very comfortable beds. A comfy Frette robe is always a sign of a great hotel. We also love a cocktail in the American bar or relaxing in the lobby with a coffee