Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

Worst hotel I’ve been to in Europe. Booked 2 rooms for a birthday but had 10 guests for dinner. Concierge was never around. I had to wait on 2 separate days which has never happened in 5 star hotel. Our room didn’t get cleaned 2 days in a row and after complaining the next day we were called asking to leave the room so they could clean the room. The restaurant staff didn’t pay attention and took their time, sometimes forgetting the orders. At the birthday waitress spilt the espresso Martini on the white table cloth before the guests arrived and seemed to be very unapologetic and unbothered. The hotel was so beautiful but service frustrated everyone that we couldn’t wait to leave.

This is a remarkable and historic hotel. First class in every way. The hotel staff is fantastic and so helpful and friendly. It is in a perfect location to see the historical sights and the hotel itself is like a museum itself. The rooms are beautifully appointed and spacious. Excellent shower and comfortable bed. Fitness center is good with plenty of cardio machines. Hotel has a beautiful pool and two excellent bars, including the American Bar which has live music on certain dates. If visiting Sevilla this is an easy decision - you really can’t go wrong here. A special thank you to Giovanni who gave us a personal tour of the hotel and made our stay special - he really is a difference maker and an amazing representative of the incredible staff this hotel has.

We have stayed at Hotel Alfonso XIII several times and it is one of our favorite hotels in the world. The hotel's aesthetics are unique and wonderful, but even that is outdone by the wonderful service provided by every staff member. The restaurants and especially the terrace are excellent as well, providing fantastic atmosphere and good food/drink. The hotel is in a perfect location to see the sights in the historic part of Seville. It is always a special treat to be a guest here.

The Alfonso XIII is a great hotel: centrally located, spectacularly appointed, you know you’re in a world-class hotel when you’re there, breakfast was off-the-charts outstanding. the room was immaculate, staff similarly excellent. I’d stay there again in a heartbeat.

The Alfonso XIII is undeniably a beautiful hotels. The architecture is wonderful — a true celebration of Andalusian design, with grand interiors that evoke a sense of history and elegance. Its location is equally impressive, perfectly situated for exploring the heart of Seville on foot. Unfortunately, the experience was marred by the attitude of the front-of-house staff. As a Bonvoy Gold member, I was disappointed to find that an upgrade — clearly available for sale online — was flatly refused without explanation. It wasn’t the lack of upgrade itself that bothered me most, but the dismissive and unaccommodating way the request was handled. Similarly, a 2pm checkout (a fairly standard request and a published benefit for Bonvoy members, subject to availability) was also denied after an unnecessarily prolonged discussion. The tone throughout was curt and lacking any genuine hospitality, which stood in stark contrast to the warmth typically associated with Spanish service culture — and to the grandeur of the property itself. In short, the setting is superb, but for a hotel of this caliber — and at this price point — I expected much more gracious and guest-focused service. A return visit would depend entirely on a major improvement in guest relations at the front desk and a change in the Concierge’s “can’t do” attitude.