Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

Stayed for a short while for a conference. Nice enough property per the photos but totally lacking on the basics. The air conditioning didn't work - which at 30 Celsius is a problem - they sent a maintenance tech three times to my room who didn't speak any English (another win for a hotel catering to international customers - maybe send a translator next time) and claimed all was well. They then said they would send a fan which did not show up and I resigned myself to terrible sleep which was the inevitable outcome. So three basics - i) air con ii) customer service iii) basic operations/comms to send items to the room - which in my view creates a rather sour taste when you are paying ~700 euros a night. Poor - avoid.

A review for the American bar in the Alfonso hotel. A really nice art deco bar with great atmosphere and a good selection of drinks and snacks. They struggled to cope a little with the number of people coming in at one point but worth a visit for a little bit of luxury and proper table service. Enjoyed my mimosa and martini plus Spanish cheese selection.

Staying at Hotel Alfonso XIII was nothing short of breathtaking. From the moment I arrived, the property’s stunning architecture and historic elegance were an unforgettable experience. Every detail—from the beautifully designed rooms to the lush courtyards was amazing. What truly elevated the stay, however, was the level of service. The staff consistently went above and beyond, creating a warm, welcoming atmosphere. I would especially like to recognize Giovanni P., who was exceptional in every regard. His attentiveness, kindness, and genuine commitment to guest experience made a lasting impression and significantly enhanced my stay.

We stayed for two nights and the hotel is a beautiful and historic property with a great location. The staff at the reception were very welcoming as well as the concierges and everywhere were very friendly and went out of their way to please. The service at the restaurants need to be improved. Special mention to Fatima (an outstanding lady) at the restaurant, to Giovanni (the lobby ambassador), to Martha (the sales manager) and to Pietro at the reception. The breakfast was very generous with a nice variety. Housekeeping and the turndown service were excellent. Would we stay again? Absolutely!

After a ca. 2cm long piece of glass inside the hotel provided slipper cut my partners toe open, the hotel staff was extremely reluctant to submit an incident report. They first said it's not possible and later tried to dismiss her with a draft, avoiding submission. The first aid was also subpar, they essentially dropped off a bandaid and a glass of iodine at the room, not even scissors, let alone somebody taking a look. In a follow up email they accepted no responsibility and claimed that an internal investigation found no evidence of any wrondoing from the hotel side. Practically accusing us of putting the glass into the slipper to cause an injury. It's an absolute surreal experience with a supposedly luxury hotel. Though we never had a similar accident before, there are occasional hiccups caused by either side and never experienced such lack of care even on much smaller matters.