Fairmont Peace Hotel

Checked in exhausted after F1 event, only to find: 1️⃣ Previous guest's luggage tags STILL stuck on walls 2️⃣ Mysterious holes punched in toilet paper rolls 3️⃣ Stranger's hair embedded in bedding Attempted to having a nap but: 4️⃣ AC unit started SCREAMING like a jet engine. Maintenance "fixed" it by... turning it off completely? When reporting issues discovered: 5️⃣ Found decaying chocolate leftovers from prior guest stuck to room phone 6️⃣ Staff repeatedly mispronounced my name during entire interaction After moving to new room: 7️⃣ MORE human hairs on replacement bed (Housekeeping, ever heard of vacuums?) Dining nightmares: 8️⃣ Charcoal-brick burger patty required pliers to chew - replacement took 25min 9️⃣ Random drag queen INVADED my breakfast table demanding my papaya?! Zero staff intervention. Final insult: 🔟 Pre-agreed 1PM checkout ignored with aggressive 12:20PM wake-up call Bonus fail: Zero checkout experience survey (they already knew...) This isn't hospitality - it's a circus where guests fund the chaos. Housekeeping clearly uses guests' abandoned hairbrushes as cleaning tools. Save yourself - sleep at the airport or anywhere else instead.

Here is the beautiful place to travel with your family or friends.There’s history is amazing and Mysterious.Many heads of state have been here, and it's a great honor to be here now.There are also a lot of good movies to be shot and filmed here, which is very worth coming.

The service is exceptional the best I have experienced in Shanghai throughout our 1 week trip. Nanjing road is the ride at the entrance. The staffs are courteous and friendly, making the experience warm and comfortable. The rooms are big and comfortable. The breakfast buffet spread is great with lots of local and international varieties. A Great Experience!

My family stayed at the Fairmont Peace Hotel during Christmas 2024 and it was one of the most memorable stays we had. We stayed in the Nine Nations French Suite, Chinese Suite and Gold Floor King Suite, and all the Suites were wonderful. Nine Nation Suites are quite spacious at 178sqm and uniquely designed with a strong sense of history pertaining to each nation. We particularly enjoyed the Chinese Suite given its lighter texture with an imperial dragon ceiling. Food variety and quality at both the Jasmine Lounge (breakfast) and Fairmont Gold Lounge are very good. In particular, the Gold lounge mixes the afternoon tea and evening menu on a daily basis (e.g. Turkey for Xmas eve and Unagi on Xmas day). The best part of our stay is really the quality of service that we received, mainly from the friendly team in the Fairmont Gold Lounge. Huge thanks to Scott for organising our suites, Nana for personally taking time to show us our rooms and taking photos for us, and Gordon for offering guidance on visiting the old jazz bar (we saw the special santa clause event because of him!) and taking photos for us despite it been windy and around 5 degrees at night. I felt like they are not just hotel assistant managers, but more like friends that will go above and beyond to make our stay so memorable. The Fairmont Peace Hotel is not just a hotel, but also a museum. We took the daily tour and Hebe patiently provided an overtime 90min (it’s usually 60min) detailed guide of the Hotel. We highly recommend this tour as it added more flavour to our stay and provides a comprehensive taste of history. Finally, I would like to say thank you to the Gold Lounge Assistant Managers Scott again for arranging a special farewell gift for us, and wish Nana all the very best for a new family member this month! We will remember this stay forever and hope yo be back soon…

The Peace Hotel epitomizes timeless elegance with its flawless fusion of heritage and modernity. Service here is nothing short of extraordinary - staff anticipate needs with uncanny intuition, from the white-gloved doorman's warm welcome to the personalized concierge who remembers your preferred champagne brand. Lavish Art Deco interiors dazzle with lacquered screens and stained glass, while rooms cocoon guests in silk-draped luxury featuring marble baths and bespoke furnishings. The legendary Jazz Bar serves cocktails with century-old recipes, and the Michelin-starred dragon-phoenix embroidered restaurant delivers culinary theater. Every detail whispers exclusivity, from the golden turret silhouette against the Bund skyline to orchids refreshed thrice daily. A masterclass in discreet, intuitive luxury.