Four Seasons Hotel Shanghai at Pudong

Decided to have dinner at hotel. Bad decision. Staff had no concept of vegetarian food. Asked for vegetarian salad and it came with seafood. Potato salad with meat. And response was very casual. Won’t recommend it for dinner at least. Breakfast is ok. There are many better hotels. It’s a good location though and rooms are big. But the food standards are really bad. Spoilt my day.

Positively surprised. Stayed 5 nights last week as part of one of my regular business trips to Shanghai. Used to stay at different hotels in the city like Ritz Carlton and Shangri-La, but this time one of my new colleagues recommended the Regent because of good price and location (literally, across the road from my company). All in all a great experience. Very well located, easy walk to nice shops and restaurants, nice room, good size, very clean and well equipped. Tried room service twice, and both times ordered the same dishes, and it was quite inconsistent in terms of presentation and overall size of the portions. Food was good, but clearly prepared by different chefs with very different presentation criteria. In terms of restaurants, just had breakfast twice at the hotel, and it is quite a nice buffet, with plenty of options. Didn't go to the gym but used the swimming pool at the rooftop. Good pool, nice size which allows for a proper swim. All in all, a very good and pleasant experience. In all honesty, didn't have the Regent on my radar in Shanghai, but now will definitely add it to the list of preferred hotels. Of course the fact that my company is located across the street helps.....so adding all this factors, I will definitely visit the hotel again.

I was really happy that I chose this hotel to spend weekend with my family. As a IHG Platinum member, my status was fully recognized with excellent service. I like the pre-arrival communication - not only because of the communication but also they do listen to your need and try to arrange the best. I was lucky enough to have a Pearl River View Suite where the view is just the same as the hotel advertisement. The hotel location just in the heart of Lujiazui, a fair walking distance from the subway station and it is close enough to go to Puxi via tunnels. Breakfast is a 5-star hotel standard but might not be that attractive to locals By the way, the gym was on the top floor with an infinity swimming pool

This stay was for celebrating the anniversary with my girlfriend and we were happy to choose The Regent Pudong.It's over our expectation of Regent,what i want to mentioned is Rachel's smile and her professional on hospitality.We checked in smoothly and Rachel recommended some places that we can try some local food ,take pretty pohots and so on.Thank you Regent and Rachel for providing such good service.🥰🥰🥰

前台非常傲慢，一個名叫***的男的，諮詢洗衣服務的時候多問了兩句，直接回答：奢華酒店都是這樣的，不像全季是放了幾個洗衣機在那兒洗。不知道是哪句話讓您覺得我們平時都是住全季的哈（不是説全季不好的意思），後來進房間發現浴缸上面有頭髮，提出升級房間的要求，他直接來一句我們是敲詐，還揚言要在攜程投訴我，拜託！馬上投訴我，快點投訴我！真的無語了！什麼態度啊！整個酒店的服務人員沒有一點服務意識，差重慶麗晶不是一點半點！怪不得房價這麼便宜！一切都是有跡可循的，而且整個酒店的人都不怕投訴誒，可能都是老油條了，被投訴慣了的