Grand Kempinski Hotel Shanghai

Great location to explore Shanghai with good connectivity to the underground system. Sadly the rooms are quite small with brownish furniture and dated bathrooms and my room happened to face an office building and its occupants. The lobby and grounds floor restaurant were super busy. Breakfast buffet was perfectly good but nothing to impress.

We’ve chosen Kempinski to celebrate my Birthday and NY Eve. But we’ve faced with some disappointment already. Grand Bund View King Room was our choice for a family of three (two grownups and 12 years old child). The booking was done on an official website. As a result, we had to pay extra for child’s breakfast and extra bed which was not brought into our room actually. They said that to unfold a sofa, that was already in our room, would be the same price as to bring an extra bed, extra 315 CNY per night just for linen. Also you have to leave 1000 CNY deposit per night. But we could not use it for the hotel’s bar receipt for unknown reason. In total for that price we could book much more comfortable and modern hotel. BTW the bund view is not actually Bund#1 view, it’s just the river view. The room is rather outdated. The restaurant at breakfast is overcrowded. I’d never choose this hotel for my staying in Shanghai.

By a wide margin, the worst hotel out of the more than fifty I've visited. We specially booked Bund view, in fact we got a view of the other side of the river. For the fact that the sofa was laid out for us once and the linen was put on it, they charged us around 500 usd because we used it for 9 nights. It's absolute hell at breakfast, with crowds of people sweeping away all the food in sight. The breakfast itself is also so-so. The bar on the 30th floor (habana bar) has prepared the most disgusting cocktails in my life, the kind that even someone who made them for the first time should be ashamed of. It's even amazing how one hotel was able to beat bingo in so many negative nominations. Absolutely the worst hotel experience.

Today, I checked into the Kraise class of the Kempinski Hotel Shanghai. The service was extremely warm and attentive. The hotel lobby was spacious and bright, and the location was very convenient. I was deeply touched by the thoughtful and warm service, and I will definitely come back again in the future.

Booked a 6 night stay with Bund view room (standard room) and staff upgraded to high floor room under GHA membership benefits. Was a birthday stay as well and received a slice of cake in room. Hotel is located about 7 minutes walk away from Lujiazui station, and was convenient to get around. Surrounding can be quiet especially during weekends since it was in the CBD and neighboring buildings are mostly financial centers. Hotel had indoor pool and jacuzzi along with sauna and steam room which were working well and had a nice view. Gym was adequate too and overlooking oriental pearl tower. Bed was comfortable and room was decently big enough, though rooms look a little old and dated. Housekeeping was proactive daily and replenished all items. Room overseeing the bund view was great. Toilet was narrow though and was translucent which can be of concern if there is requirement for doors for toilet. Counter staff looked stern but was helpful and had enough deployment to cater to inquiries and assistance. Overall would recommend to stay here.