Hyatt On The Bund, Shanghai

Hyatt on the Bund was recommended by a friend as I was heading to Shanghai for a few days with my family. Check in progress was slow with nowhere to sit in the lobby for my family. Room air temperature could not be lowered with air con. The solution was a fan and opening the window - which was held open with a wooden chopstick! It lowered the room temperature a bit, but it was still really stuffy. Pool AND gym were closed. The rooms seem to have been recently renovated and are well appointed, although somewhat minimalist for my personal taste (my wife loved it). They took the wrong deposit at check in, and messaged me to ask for more - which I did - but then we were still unable to charge room service to the room (see below). Room service ordering requires WeChat, and preference is clearly to pay with WeChat as when we tried to charge to our room, it did not accept my (foreign) phone number which was required to confirm the order. I called and after convincing them I could not order with WeChat, I got to order using my somewhat poor Chinese skills as there was no one who could speak English. However, when the food was delivered, we still could not charge to our room and I had to use Alipay. I expect all of this from Chinese business hotels that I use regularly, but not from an international brand such as Hyatt and definitely not at the price we paid. As a warning, if you are planning to explore the city by Metro it is 15-20 minutes on foot to the closest stations. To be fair, the staff were excellent and did all the could to try and address the challenges, but they and the amazing view from the roof top bar, could only do so much to alleviate the frustration on this visit.

The view of outside of the window was nice, but the room was smaller than I expected. No afternoon tea was included. You might need to wait for a while for the check-in process. There are about 3-4 English channels. I hope the front desk staff could be more friendly and smile more. The hotel cleaning staff was nice and responsive.

Read the previous review, and now I can prove it right. Hotel is not ready, spa, swimming pool, club lounge is not ready for use during our stay on 12/26-12/28. I have applied "guest of honor" voucher for my family and none of the facilities are useable. Yet we did not receive any email before arrival regarding the lack of facilities (non of the suites are ready, lounge, swimming pool, gym). Upon arrival, you can see your guests sitting on the FLOOR by the Christmas tree as there are no sofas or seats at the main lobby. I told them my son's birthday is on 12/27. They said they would give him a birthday cake. Ask us whether we would like to have it on the morning or evening on 27th. End up we did not receive any cake. This is the worst Hyatt experience ever!

Not hyatt and surely not worth. Spent 4 nights and regretted. They had soft opening and literally had no breakfast. Even after I told the manager I won't have breakfast as they had no choice they literally didn't care. Emailed them as ac was not working, they changed rooms but I didn't sleep all night as was sweating and they stopped answering calls. Literally the worst staff and the worst hyatt I have ever stayed. A big no to anyone who wants to spend a good amount and regret later. Shame to the staff who made experience even more worse.

We really enjoyed the wonderful food and service, especially Angel and Tony Xu who found us a great table. Everyone was so nice and helped us with our three year old son. They made him happy and laugh so we could enjoy our evening. The food choices were plentiful and it was all fresh. Sushi and the skewers were made to order.