Mandarin Oriental Pudong Shanghai

Our stay at the Mandarin Oriental in Shanghai was a luxurious and relaxing experience. From the warm hospitality to the skyline views, the hotel lived up to its five-star reputation - though a couple of areas could use a refresh. The staff were consistently friendly, professional, and eager to accommodate our requests, making us feel well cared for throughout our stay. We stayed in a twin room, which was bright, spacious, and impeccably clean. The highlight was undoubtedly the majestic view of the Bund skyline - a stunning sight to wake up to. The hotel’s spa area is expansive and well-equipped. We particularly enjoyed the jacuzzis and saunas, which offered the perfect way to unwind after a busy day in the city. Breakfast offered a wide selection of both local and international dishes, catering to all tastes. However, the breakfast restaurant is located in the basement, which makes the space feel quite dark. Additionally, there aren’t enough seats during peak times, meaning guests often have to wait to be seated. While functional, the swimming pool has clearly aged and is in need of a full renovation to match the high standards set by the rest of the hotel. Despite a few minor shortcomings, we had a wonderful stay and would gladly recommend it to anyone seeking a refined experience in Shanghai. A heartfelt thank you to the entire team for making this an unforgettable stay.

Evelyn is so kind and full of service mind. We very recommend to stay here on your precious holiday. Breakfast is so good and a lot of food to choose. The room was well decorated and quiet. And if you want just to stay at the hotel, there are so many facilities such as huge swimming pool, a very nice gym.

Nice room, excellent service overall. Luigi was very professional and helpful in managing our check in, room selection and providing useful information about Shanghai. The hotel is positioned in the business district of the city. With DiDi you are in 20 minutes on the Bund.

Nice view and surroundings. Great service. Excellent teams. Club room breakfast is private and sufficient. Car shuttle services within 2 km is also very useful. Can walk along the river with very nice trees and blossom bloom in front of the hotel.

If I could give a rating of more than 10 I would! The staff were amazing and Lucas really looked after us. We stayed for 3 nights at the beginning of our trip and ended up booking again for a night at the end of our trip. The hotel is beautiful and the room was one of the best I’ve ever stayed in. We tried the Zest restaurant several times for both the buffet and a la carte and the food was amazing.