The Portman Ritz-Carlton, Shanghai

Super friendly reception. Angel Wan is super nice and professional. The location and is convenient and the rooms are clean. Lots of restaurant options around. Easy to go anywhere! Love the staff making this place like a home to everyone here.

Due to work business trip, the Portman Ritz-Carlton has always been my top choice. As a frequent guest, every visit truly feels like coming home. From the moment I step out of the car, I’m greeted by the warm smiles of the familiar doormen, Jeffrey，Mark… and concierge team who always make me feel welcome. The housekeeping team, including Ada and Daisy, consistently adds a personal touch to my room, catering to my individual preferences. At the breakfast lounge, Linda, Cathy, and the attentive kitchen team brighten my mornings with their thoughtful and caring service, setting a vibrant tone for the day ahead. From arrival to stay, dining to departure, The Portman Ritz-Carlton never fails to deliver warmth and joy. My heartfelt gratitude to the entire team for these exceptional experiences, and best wishes to everyone for an incredible 2025!

Portman Ritz-Carlton Located in the heart of the city, I was warmly invited by Sunny from the PR team to experience a festive afternoon tea. The newly launched afternoon tea set was not only delicious but also a feast for the eyes! Each dessert and snack was beautifully crafted, making it perfect for photo moments. The hotel’s ambiance was warm and cozy, making it an ideal spot for a relaxed chat with friends or a charming get-together with your girls. Under the soft, glowing lights, the entire afternoon tea experience felt even more romantic and inviting – a place you’d never want to leave!

There are two Ritz-Carlton hotels in Shanghai (I was told that there will be a 3rd one in Shanghai soon). The Portman Ritz-Carlton is the earlier one, and was one of the earliest skyscraper in Shanghai (opened in 1990). It is located in central Shanghai, next to Shanghai Centre in the Jingan district. It is also in one of the culture center of Shanghai. High quality shows are frequently played in the theater of Shanghai Centre. Our family stayed at Ritz-Carlton with access to the executive lounge. We were impressed with the impeccable service that we were experienced during our stay. Staffs we have encountered, including the front desk staffs, the executive lounge staffs, and the executive chefs we encountered, are especially courteous. Five meals are served at the executive lounge around the clock, including the breakfast, lunch, afternoon tea, dinner and late night snack. The executive lounge is always not crowded, with ample staffs to cater to the need of the guests (frequently offering to bring you the food/drink/etc..) Some of the highlights of the executive lounge offerings are the pan fried mini-bun, xiao long bao, sushi, fresh cooked shrimp. The afternoon tea offering and the desert are especially elegant. Overall, we had a great experience at the Ritz Carlton.

I stayed in a room of club lounge access. It was a wonderful experience with exceptional and amazing staffs. Yoki and Matthew in particular throughout the stay had serviced me greatly such as on recommendation/booking of restaurants, sending me hand drawn booklet guide around Shanghai for tourism. At one point in the trip, I was really sick. Yoki had been very attentive such as offering to send ginger tea to my room and offering me drinks such as honey tea in the lounge for my well beings. I would like to express my appreciation for the lounge stuff