Pudong Shangri-La Shanghai

Conveniently located with a great view of the bund. Typical Shangri-La hotel with their interior decoration. Full facilities with a large horizon club lounge. Most of the staff speaks English and are approachable. Good Japanese restaurant on the ground floor.

A wonderful week stay over the New Year at Shangrila Pudong. We stayed at a Horizon club room overlooking The Bund and river. Cannot fault the service, hospitality and attentiveness. We have used the club facilities for a few transactions. We found the staff very professional and knowledgeable. Our highlight during our week stay was meeting Kenny Ooi at Horizon club who is the assistant manager. He was so attentive to all our needs and more! He made our stay smooth, comfortable. He is such an asset to Shangrila! We will choose to stay here again when we return to Shanghai! Such a blessing to have met him! He has put our minds at ease with regard to decisions during this trip with his honest and knowledgeable opinions. We will always remember our stay at Shangrila Pudong with fondness! Fabulous Christmas decors throughout and awesome buffet!! Very clean hotel throughout! Yes, a little dated now but I will choose this hotel for its great service and array of food options!

We loved the hotel's location and the room view of the Bund and Pearl Tower. We strolled from the middle of Nanjing Road to the Bund and took the underwater tram through the sightseeing tunnel across the river. It was a short 5-10 minute walk past the Disney flagship store and the Super Brand Mall, and from there, it took only about 5 minutes to reach the old wing of the hotel—super convenient. The hotel breakfast had a wide variety of foods, and the lounge offered stunning views, albeit with a more limited selection. The hotel staff were incredibly helpful with restaurant reservations.

Excellent service, staff are all extremely attentive. There was an instance there were three older men trying to hit on me at the lobby but one of the receptionists assisted me and spoke softly to ensure no one could hear our conversation. Additionally, when we were about to check out, a random non-uniformed staff hurried to assist us with our luggage s and ensured we were assisted promptly. Thank you for the beautiful service and hospitality, Shangri la! I will be sure to be back when I visit Shanghai.

Kenny Ooi from Horizon Club always made a difference and distinguished my stay like no other. He was always immaculate, meanwhile extremely warm, gracious, and hospitable while being very glamorous. It resonates with the hotel's brand and my requirements when I chose Shangri-la. I feel extremely safe, well taken care of, especially when I have a hectic schedule, I am able to find comfort and reliance with Kenny Ooi, his entire team, all of his colleagues and your hotel. Service is fast, seamless, and easy. It's also consistent, convenient, personalized, and empathetic. Kenny is a real expert at what he does, and it shows!