The Ritz-Carlton Shanghai, Pudong

I'm a frequent business traveler in Shanghai and always choose to stay at the Ritz in Pudong, despite it being an hour commute to my vendors. Afternoon Tea at the Carlton Club was an excellent treat following a busy work week. Gloria was an especially accommodating host, recommending specific tea and champagne that would pair the best with the afternoon tea bites.

I like the chinese restaurant at 53 floor. Very nice foods and excellence view from the restaurant.. Great Fine Dining Restaurant. Will come back again..highly recommended.. We was serve by Ms Nicole..excellent service and very attentive

I have stayed at this property before and would always class it 5/5 but have been left disappointed and quite annoyed by my latest visit. Firstly, when I asked for a glass of Champagne in the lounge (always free flow moet in the past), i was told that they no longer did it because of greedy business men having 7 glasses and that ritz carlton could not afford it! My room was nearly £400 a night. I was told that i could have 1 glass of Prosecco instead. Secondly, i visited next day for afternoon tea. I sat down and was ignored for 35 minutes despite my attempts to catch the eye of the hostess. There was a pair of local gentleman in the corner who had 3 people fussing over them whilst I wasn’t even offered a drink. I did help myself to a soft drink but then left. This is such a shame that poor staff attention is letting down this fine company and property. The facilities here are top class, as are the views but there is an expected standard of service expected and my expectations were not met. The main area of concern is the ritz carlton lounge. Elsewhere the staff seemed better trained and more customer orientated. I think there may be a training issue so possibly not the employees fault. Unfortunately for ritz carlton the Langham will be getting my business on future trips.

Wonderful stay The staff has been amazing and the people tried to help us even with some issues The lounge was worth it and the room was great Big recommendation to this ritz Just one comment I think there was cocktails available at the lounge because I saw some bottles, but because there was no menu I didn’t know if there was any. In the ritz Carlton Shanghai Portmann there was a menu so it was a better to order cocktails Anyway good stay

Wonderful Club Lounge. Great food and attentive service. The handmade noodles (a weekly special) with a choice of four different broth were delicious - all rounded off with a fragrant non-caffeinated tea “eternal summer”. A real after work treat! Special shout out to lounge attendant Gloria who was very helpful (and suggested the tea!)