The Yangtze Boutique Shanghai

I had a highly disappointing experience with this hotel. It's been 19 days since my stay, and I am still waiting for my refund for the security deposit. The hotel staff gave misleading information at check-in and check-out, assuring me that the refund process would be automatic and hassle-free. However, I later discovered that refunds to debit cards take significantly longer, something they failed to mention, leaving me unable to make an informed decision about my payment method. What’s worse, there was no clear indication during booking that a security deposit was even required. This lack of transparency has caused me a great deal of stress. I've had to waste time repeatedly following up with both the hotel and Booking.com to resolve this issue, but I am still without my money. The overall experience has left me feeling scammed. I cannot recommend this hotel to anyone and strongly urge others to avoid it unless they enjoy paying extra for security deposits they will never get back.

A combination of classic charm and modern amenities hotel. Excellent service from all staff and the delicious buffet breakfast added its appeal. Strategically located beside Nanjing Road (East) shopping district - Do visit Miniso Land (Evening time). Walk along for an evening stroll to the bund area (Night view). Opposite the hotel about 3-5mins there is a subway underpass (Exit 14) near raffles city mall. Alternative if you want to head to the subway underpass with lesser stairs up or down, you could consider to enter raffles city mall and ride the escalator to basement (lesser stairs).

The Yangtze is a lovely hotel centrally located for many tourist sights. My room was lovely with a big soaking tub as well as a rain shower. The housekeepers were so sweet as well, tucking in my daughter’s teddy bear at turn down each night. What a nice touch for I’m sure very busy people. The breakfast buffet was terrific, and I’ve got to thank the waiter who took time to show me what was vegetarian and what wasn’t. That sums up this hotel, actually, as everyone was patient and kind with my lack of Mandarin. It’s a beautifully appointed place with an exceptional staff. Stay here!

3 night stay for 3 adults in 2 rooms Upside: (1) Location: Across the street from Raffles City mall. People's Square metro station is literally across the street, giving access to multiple subway lines. Nearest section of Nanjing Road pedestrian street is just a short walk away. Many places to eat in the neighborhood (2) Efficient and warm service: Housekeeping is "old school" with evening turndown, providing a touch of luxury. Plenty of bottled water replenished twice daily. Concierge/doormen were helpful with luggage and transport advice (3) Rooms were spacious and clean Downside: (1) Cheaper category rooms face the internal courtyard. Depending on the weather and time of the year (we went in autumn), these rooms can be a bit gloomy. However, courtyard-facing rooms probably are probably quieter, as the streets around the hotel are busy with traffic during the day (2) One room was on the warm side, with the thermostat showing temperatures as high as 26C. Spoke to the front desk, and the explanation given wasn't very clear, but I suspect the HVAC system had probably moved to heating mode, even while the weather was still relatively warm. Fan was offered, which I turned down. Didn't consider opening the windows as the room was at the ground level of the internal courtyard (3) Small gym. Well maintained, but with limited equipment

I stayed at the Yangtze Hotel once before around 2018 and was glad to have a chance to visit again. I noted only one change, the ground floor restaurant is now separated from the rest of the hotel and breakfast is served in a few rooms on the 9th floor. Maintenance is excellent, the room designs are varied and interesting, sleep quality was wonderful and the location is convenient right across from Exit 14 of People's Square subway station. In cool weather the Bund is a pleasant 15-20 minute walk away (not so pleasant on a steamy Shanghai summer day). This is a really charming hotel, a bit of a time warp in the best possible way, and unlike any other hotel I've come across in China.