Four Seasons Hotel Shenzhen

Fantastic treatment by Jacky and crew who made us feel so welcome and at home. Lovely to be back. Thank you for all recommendations and service provided. Seamless check-in, great breakfast, large and beautiful rooms. Looking forward too seeing you soon again.

The staff members at the lobby lounge (Nicole Li and there was another staff member who I forgot the name), they were both on night shift on 8Feb, they were so friendly and helpful to chat with us and took pictures for me and friends, you just felt very welcome! Additionally, I had issue with my room key and I had been up and down between my room and front desk 3 times. The night shift front desk staff offered me water while waiting and then sent someone to go to my room with me immediately to fix it. I am so impressed with their immediate steps/actions to fix the problem in the middle of the night. lastly I would like to thank Ray from the sales and marketing team who always provide extensive info regarding shopping , sightseeing , trends in the area. Thank you Four Seasons SZ!

The location : This place is Great, next to the MTR and malls with great choice of food, shops and even Supermarket. Within the 15mins of walking you can have a good varieties of mall, even to popular COCO park. Room Size : is a Spacious 30m++ which choice of pillow and good choice of toileteries plus a tub. The view from the room is ok, not great but the comfort of the spacious toilet, automated Bidet with seat warmer makes the stay alot more comfortable in winter days Service by Staff : Extremely helpful, goes all the way to check online,for me the places i can get a Labubu cake. When i was just asking if they happened to know where can i find that Labubu cake. Satff at the Cafe, Bernies and Cathy at the cafe is very friendly/ has a great smile and remember me by name when i comes back to stay in this hotel the 3rd time. They took efford to introduced to me the choice of food for the breakfast selection. When they notice i was having a little discomfort in my voice, they offer me a pot of "Pear+red dates+ Rock sugar tea" which is good for throat Overall stay is a great experience, my hotel of choice if i goes to Shenzhen

Stayed in the signature room with extra bed for 3 nights. Extra bed is free for the child . It was good value since they have promotion stay 3 nights and pay 2 . Room very spacious. Service very good . Food is very good at the Japanese and Chinese restaurants. Breakfast was sublime . Bed very comfortable . The hotel is close to malls and museum . The desk in the room is also very big if you need to do some work before going out to sightseeing .

They called days ahead before check in to understand what are the needs from me, I mentioned anniversary. Great service at check in they were polite and escorted us to the elevator. Well prepared roses in vase and one at tub. Good swimming pool indoor and jacuzzi just that the pool cannot be access direct but via floor 8 down to 7. Great breakfast buffet and staff shown caring by asking coffee refill, and offered suggestions when I was picking my pastries.