The Ritz-Carlton, Shenzhen

We love visiting Shenzhen on weekends. The Ritz Carlton is conveniently located near the train station, along with many excellent restaurants and shops. Peter, the duty manager, and his team provide outstanding service. The housekeeping team is amazing as well! Highly recommended!

We stayed here to celebrate New Year in Shenghzen. We stayed in a twin double bed room. The room was very spacious and well layed out. Bathtub had a great open view. Bathrobe was soooo cosy. Special mention to Austin Luo, room manager, who was most helpful and curteous. Real professional. They are upgrading their rooms in the next 6 months and can not wait to come back and try thise. Location is perfect, one direction is quite and more high end, One Avenue. The other direction is the busy Wong Tee Plaza with its underground CityLink. Food all around the hotel.

無縫的入住流程和房間的完美狀態，給我留下了特別深刻的印象！The Ritz-Carlton Club Lounge的體驗非常出色，有各種精緻、美味的菜餚，滿足了不同的口味。 房間太棒了！夜床服務後，將房間提升到了終極的境界！ The Ritz-Carlton Club Lounge提供的五頓餐食：下午茶、歡樂時光、甜品與雞尾酒、早餐、午餐，非常豐富和美味。 我要特別感謝Erick的熱情歡迎電子郵件，並確認我的抵達時間，我感謝他對細節的關注和好客；感謝前臺的Jennifer的友善和熱情的舉止；感謝Jack幫我將行李送到房間；感謝水療中心的Fiona的盛情款待，並帶我參觀游泳池和水療設施；感謝健身中心的Billy的友善；感謝Mark，在我離開等車時陪伴著我，讓我感到非常安全和舒適。 此外，特別感謝The Ritz-Carlton Club Lounge團隊：熱情而負責任的Arron；熱情健談的Mandy；以及開朗細心的Kylie。 最後，我特別榮幸晚上在The Ritz-Carlton Club Lounge見到了Karan Jain先生。 Jain先生非常熱情、好客和健談。 雖然我們的互動很短暫，但這是一次真正難忘的經歷！這是我的榮幸！

The room was very large and clean with a regal feeling of the early 2000's. Very well kept for the most part except one of the electrical ports was not holding a charge. The washroom was very large and the bath tub in front of the window as very picturesque. The staff are very friendly and do their best to accomodate and assist you. Overall, a lovely stay in the middle of Shenzhen in the Futian district. Would recommend to others.

I traveled with my 2 children for a couple of days to Shenzhen during the Golden Week Holidays in China to explore the City. We choose the Ritz for our visit and it was very good decision. The location is perfect to explore the city having some attractions close by and the Metro just a steps away. The room and the facilities of the hotel are high standard even including a nice outdoor pool. The best experience however we got at the Club launch since we booked Club Floor. The staff in the club floor was outstanding and beyond my expectation. On the first night we arrived after the club hours but we still got a special meal prepared for us. During the stay my son had his birthday and the whole team organised a little cake, wrote a birthday card and wished him a Happy Birthday. They also prepared my children favoured dishes and really amazing. I can only recommend to book the Club Floor because the offer of service, food and beverages throughout the day is very good and the view in the evening is fantastic. Thank you Ritz and we a wonderful time.