Fairmont Singapore

A beautiful stay last Christmas time 2024. Thank you to the staff of Fairmont Singapore. Although we were not able to get the view that we would always get it was covered up by the good service and caring service at the lounge especially by Ms . Junelyn. Thank you for looking after us especially breakfast time. and even for a cocktail time which I was not intended to drink but a few glasses of soda water was given. Too bad we can’t join the dinner time always because our intention was to have a meal. But going back for a cup of camomile tea was worth coming back to take a quiet time moment before heading back to our room. We are looking forward to be back soon. Mr. and Mrs. Grandidge. *meal out.

We were walking pass the lobby and it was pouring rain and wanted to try some authentic local food which were affordable and delicious (me and my husband wanted to immerse into the way the local live) , our mood were dampen, however, a friendly chap by the name of James approached us with a greeting, he was very friendly and charming and gave us great recommedations to the heartlands of singapore which was a few stops away from orchard road named toa payoh, he ensured us that we wouldnt get wet in the rain and boy was he right! We tried chicken rice and hokkien mee which were simply delicious we also saw many goverment built houses surrounding the area which gave us a sense of "localness" he graciously took nice pictures of us by the chinese new year decorations around the hotel lobby telling us the colour red in chinese culture brings luck and prosperity! Kudos to James for such excellent recommedations!

Our family trip to the Fairmont was nothing short of exceptional. The team went above and beyond to ensure our experience was seamless and memorable. A special highlight was the Gold Lounge, where June, James, and their amazing team made us feel like part of their family. Their warmth, attention to detail, and personal touches made every day a delight. I highly recommend staying at the Fairmont, particularly in rooms with Club access—it truly elevates the experience. We can’t wait to return!

I had a great experience meeting James Yong while waiting in the lobby. He was very friendly, approachable, and easy to talk to. James offered to take photos of us with the Chinese New Year decorations without us even asking, which was such a nice gesture. What stood out the most was his knowledge of Singapore. He gave us some great recommendations for places to visit that aren’t the usual tourist spots, which we really appreciated. James is a real asset to your team. He’s great with people and answered all our questions confidently. Thank you for having such a wonderful staff member—he made our visit even better

The Farimont has a well earned reputation for excellent service and this is best exemplified by our experince on a rainy afteroon in the form of our jnteraction with their staff Special shout out to James of Farimont 25Floor Gold for his good cheer and professionalism. It is a joy for us to feel not only welcomed but special under hsi care.