The Ritz-Carlton, Millenia Singapore

We stayed three nights at the Ritz-Carlton Millenia in January. This is a stunning hotel where the highlights for us were the location, the views (go for a high floor Marina Bay view room, it's definitely worth it), the food and the exemplary service. Definitely get a club access room if available, the level of service is second to none. From arrival all the way to check out we were extremely well looked after. Special thanks to Hanif and Moira who gave us an excellent welcome! We were checked-in by Moira who was so friendly and helpful! Throughout our stay she always greeted us by name and with a smile. The whole team at the Club were professional and on hand to meet every need. Special thanks also to Firdaus (hope that's spelled correctly!) who handled check out for us and saw us to our taxi. The hotel itself is beautiful and in a fantastic location. We had dinner at Colony and Summer Pavilion, both were excellent. The only criticism we have is for the lifts, at busy times you can be waiting for quite a while. On one occasion we had to wait about 15 minutes for one to arrive which we later found out was because of a breakdown.

I chose Republic Bar at The Ritz-Carlton for a farewell celebration, expecting luxury hospitality. Instead, I was publicly embarrassed over an arbitrary rule about wine glasses—one that is not written anywhere on their menu, website, or promotions. Despite advertising 90 minutes of unlimited pours, I was refused another glass unless I finished or replaced my drink—something not enforced during my previous visit. When questioned, I was given the ridiculous excuse that it was to “avoid too many glasses on the table.” Does The Ritz-Carlton judge guests based on their appearance or perceived status? Would I have been treated differently if I had worn luxury brands? If I ordered 10 drinks outside Aperitivo Hour, would I be refused too? To make matters worse, the Assistant Manager, Olivia, handled the situation unprofessionally, ignoring us and laughing in the hallway instead of providing service recovery. After escalating this, I received a scripted PR response—no real answers, no accountability, and no transparency about this so-called “rule.” This was not just a service lapse—it was a complete failure in hospitality, professionalism, and guest respect. If I wanted cheap bar treatment, I wouldn’t have chosen The Ritz-Carlton. 👎 Would I return? Absolutely not. A luxury hotel that invents policies, selectively enforces rules, and treats guests inconsistently is one that cannot be trusted.

The best placed hotel in Singapore, heading to Marina Bay Sands and the bay itself. 5 minutes walking to the mall and to gardens by the bay. Great staff, great room, impeccable restaurants and bar. We have got an executive suite, with the most amazing bath tube, facing the bay. Quite amazing. The staff and service and their attention to us was wow. Highly recommended for a stay in Singapore.

Very Good Hotel! Get the Marina View. We had the view of Marina Bay Sands. Pretty to look at (I wouldn't recommend staying at Marina Bay Sands - it's feels like you are in Vegas - has that dirty feeling about it) Staff is very good. We did the high tea at the Republic - was yummy

Outstanding as always! The club lounge is our favorite in all of the hotels in Singapore as it features the best staff, chefs, dining and drink options. Champagne flowing all day, the RC signature, yes please! The suites are the most fabulous and the views of the marina are just amazing and more than worth splurging for. Luxurious bedding, incredible housekeeping services, but most importantly, the staff! Thank you RC Millenia, but particularly Sam, Sathish, Jit and Chuck in the Club Lounge as they were all incredible again, just as they were during our last stays. Thank you!!