The Ritz-Carlton, Millenia Singapore

This hotel has perfected the balance between luxury and comfort. The rooms are thoughtfully appointed with everything you might need, and the staff's attention to detail is impressive. The common areas invite social interaction while still offering plenty of quiet corners for private moments. The overall experience feels both exclusive and welcoming.

Stay away. Staff won’t give you any help at all. Took two hours of requests and going to the lobby to get MUHAMMAD ZABID to finally chat. He said he had no idea about my 12 calls. I asked if they could dry clean my suit overnight. I gave them the list of six overnight dry cleaners, and asked if they send it out told them any charge is no problem. However, they didn’t even clean my suit when it arrived this morning and it was even smellier than when I left it. Quite embarrassing to have to go to meetings with a dirty suit and to have done 12 calls and talked with the manager and still not get my suit back, clean They insisted they pressed it, but why would I give them the name of a dry cleaner and show them the smelly nature of it if I wanted, it just pressed. Either he’s dishonest or incompetent. Either way stay away. NO WAY this is worth $1,290 a night. Beyond bad and dishonest. More like Turkey than Singapore. Guest services does not pick up phone. Staff take guest elevator causing it to stop 8 times each way. They wake you in the middle of the night for cleaning and delivery even when do not disturb sign is on. Huge line for any desks. I request a zero balance receipt for the full stay after waiting 25 min for them to print. They they need longer. I ask they send it to my room. It’s not a zero balance once and it’s missing a nights charge which they charged my card for but I had no record of for my expenses. Staff sends you emails about how they are overworked and busy but never ever apologize. At this hotel it’s not the Mr Marriot “the customer is always right” rather it’s “Mr Ritz will tell you why you are wrong and how he cannot possible help.” Rooms are fine but service is begins

Ben service at Republic Lounge's City Lunch was impeccable. He expertly recommended the Mushroom soup and Roasted Salmon fillet . Attentive, knowledgeable, and friendly, Benedict ensured our dining experience was top-notch. The food was delicious, and the ambiance was lively. Republic Lounge has set a new standard for lunch destinations!

Nara was great at the spa. He was very gracious and friendly. The massages were great and worth every penny. My wife and went here to celebrate our 13th wedding anniversary and the experience was memorable. Next time we are in Singapore we will definitely visit the spa for some relaxing with great service.

My hotel room was great and the boxed milk next to the coffee machine is a nice touch that I haven’t seen before. However the hotel has a series of frustrating issues, some of them related to the hotel just being too big. The hotel seems set up for conferences which detracts from the service/experience: - At check in you’re directed to take a seat at a table or to help yourself to a cookie because it will be a wait. There are too many guests trying to check in at once. - The elevators were a constant problem. I had to wait up to 5 minutes for an elevator in the morning. At times the elevators strangely stopped at every floor - I was told this was a known issue the hotel was trying to deal with. - The first room I was given was on the club floor and it was so noisy that I asked to switch floors — which required a long ride back down to the lobby, and another wait for reception! - The hotel acknowledged that I am Bonvoy Platinum Elite when I checked in but then explained that they don’t recognize Bonvoy status despite being a Ritz and gave me a piece of paper for 15% off at the restaurants. It was a little bizarre and detracted from the Ritz experience. There are a lot of great hotels in Singapore and I’ll choose a different one next time.