The Ritz-Carlton, Millenia Singapore

My wife and I have moved temporarily to Singapore this past week and wanted to have a 1-night staycation. Given that we have had such good experiences at other RC's around the world throughout our career and lives, we chose the RC Singapore as our first Singapore Bonvoy staycation hotel. BOOKING: I booked the "Deluxe Kallang, King bedroom" via American Express and its FHR program, which came with a room upgrade (4pm checkout), SGD 130 voucher for F&B or spa treatment, and breakfast buffet for 2. Within minutes of booking on the Amex website, the booking showed up on my Bonvoy app. DAYS BEFORE CHECK-IN: I emailed the hotel's management to say that we were spending our first Singapore staycation at their hotel, and asked about the best upgrade possible. I mentioned that I was especially looking for a Marina Bay view, away from noise. They told me that they understood, and that they'd see what they could do, but that the final allocation of the room would be determined during check-in. No problem. Within a few hours of receiving that email reply from them, I saw on my app that I had been upgraded to the "Grand Kallang, King bedroom". So far so good. CHECK-IN: We arrived in the late morning (Wednesday), and I reminded the front desk that I was looking for a Marina Bay view. They told me that they'd need a bit of time to get that room ready for me. Again, no problem. I came back in a couple hours, and I had been upgraded to a "Deluxe Marina Bay, King bedroom". Not really an outstanding upgrade, but OK. THE ROOM: Our room (#1818) was in very good shape. Hard to fault it. The interior decoration has a lot of the yellow wood + gold metallic theme, more than your typical RC. I can see how some people might find it a bit old-fashioned, but my wife and I were fine with it. The bathroom is well-appointed, with a bathtub right next to a huge window overlooking the Marina Bay. Only one sink, but that was forgivable. The view is the best part of the Marina Bay rooms. Get it. Don't save your USD $90 (by getting the Kallang view instead of this Marina Bay view) if this is your only trip to Singapore, and/or your only hotel stay in your life next to this Bay. THE FACILITIES: While the lobby is on the 3rd floor, the pool is on the 1st floor. My wife enjoyed the pool. In addition to that pool, each locker room also has its own sauna (i.e. steam room) and jacuzzi facilities, fit for a handful of people at a time. The slightly awkward bit is that you need to walk through the Spa's lobby to get from the locker room to the pool (i.e. wear the bathrobe provided in the locker room!). The jacuzzi facilities seem to be reminiscent of Korean jjimjilbang's, but going totally nude in the locker room jacuzzi area is probably not a good move. On the ladies' side, the locker room offers some disposable bikini bottoms so that women can at least enjoy the jacuzzi topless. The only part of the hotel's hardware that I could see really needed some help was the elevators. The floor-level trim of the elevators really needs to be replaced/polished. For many people, the walk to the room is a valuable part of the hotel stay experience, and the condition of those elevators doesn't add to that experience. THE SERVICE: I feel that the service was quite hit-and-miss at this hotel. On one hand, the SGD 130 voucher via FHR can go a pretty long way in room service. You can easily get 3 full entrees out of that voucher. We got the lobster roll and the antipasti roasted vegetables. Neither of those was exactly a home run, but just good enough. We ended up using our remaining balance on some baked goods and jams in the Colony Bakery (which were better purchases). Breakfast was especially hit-and-miss. We got a very pleasant and kind impromptu tour of the breakfast spread from Mr Sundaraman in the buffet area. But what irked us was that after my wife and I were shown to our table, we left to go get our food, and then our table was given to somebody else. It was quite awkward. And then we were shown to a courtyard window table next to a pillar that was quite dirty. Just dirty enough, with the wrong color of streaks, to make many people cringe. Not sure why those pillars aren't kept in immaculate condition! (Hotel Management: You guys need to do a *much better job* keeping those two pillars spotless. It looks terrible and sloppy as it is.) Furthermore, if you are at breakfast around 9:30am, get ready for a not-so-stress-free experience. It gets crowded, and the tables are positioned in a tight diamond-based layout. Given the layout of the tables in relation to the food stations, it's not easy to navigate without potentially bothering some people during their meal. Just keep that in mind. Oh, and the music during breakfast was pretty loud when we were there. (Coupled with the stress of navigating between tightly-arranged tables to get food, that loud music is not enjoyable and doesn't really fit with the beauty and timelessness of the Colony interior design.) I went up to the staff after our breakfast was over, to tell her about our experience with seating, and she wrote down our room number with a pen, on the palm of her hand. THE LOCATION: The hotel is located in a pretty good location if you want to go shopping. Just adjacent to the hotel, you can find Marina Square, Millenia Walk, and Suntec City. If you wanted to slowly walk around and get a feel of what Singapore shopping looks like, just shopping around this hotel could be a 1-2 day affair. But I wouldn't say that there's a ton of super-luxury shopping, like Chanel or LV or Gucci. (For that, you'd need to go to Orchard Road.) Marina Square has a nice food court with lovely cheap food for some meals. We didn't use the metro to/from this hotel, so we cannot speak to that. But there are metro stations in those malls near the hotel. CHECK-OUT: For the most part, check-out at 4pm was unproblematic. But the staff made no mention of our difficulty during breakfast, though, until I re-mentioned it at the front desk. The clerk said that they'd look into it. In the waiting area next to the entrance (i.e. by the concierge desks), there is no seating. So if you're waiting for a ride, you'll be standing. Keep that in mind if you're traveling solo with elderly. There is some seating in the check-in lobby area, though, although when I was there, it seemed that there were guests just using those tables to chat, not actually waiting to check in. Later in the evening after my check-out, I received an email from one of the managers apologizing for the breakfast seating error. But alas, given that RC has no ties to the Bonvoy program, there was no compensation in the form of points, for our trouble. No acknowledgement from the check-out staff until I mentioned it, and no Bonvoy points... It just didn't make for a very good impression in the end. VERDICT: Here's the thing. This RC, on the face of it, looks good. Interior aesthetics is good. The fact that they don't follow the Bonvoy program, by itself, is also not a problem. You should know when you stay at this hotel, that you can book a stay via the Bonvoy website/app, and that's where the Bonvoy association ends. But the hospitality / quality is just not very consistent, for some basic easy-to-fix details of the experience. The ICT communication system between staff at breakfast is also just not very good. Perhaps one way to reduce the embarrassment of giving tables away inappropriately is to have the staff take *and process* the coffee order immediately so that the other staff members can see that the table has been taken. (Instead, in our case, we ended up getting our initial coffee order sent to our new table about 15 minutes after we sat down at our new table! How that happened, is just strange!) It's just small details like this that I expect an RC to get, especially an RC that has been operating for decades. Altogether, given what I've covered in my review, regarding some mediocrity and inconsistency, especially in light of the price of a booking at this RC (!), I'm looking at 4 bubbles. Maybe in the future, I'll stay again for a night. But I'm in no rush for a second stay. (RC Singapore management: An extra note. You get a lot of 5's here on Tripadvisor, which is great. But in case you check the "Marriott Bonvoy Insiders" FB group, and what people say about the best Bonvoy hotel in Singapore, this RC hotel is basically never mentioned. It's usually South Beach that's mentioned (even Tang Plaza is mentioned more than this RC!). We all know that this RC doesn't acknowledge Bonvoy membership, and the vast majority of us understand that concept, but even then, you can still make a name of this hotel among the diehard Bonvoy members. It will apparently take some more time and effort and additional consistency to do that, though.)

What an amazing wedding at The Ritz Carlton singapore. My first time coming to singapore and my first indian wedding thanks to my friend had an amazing time enjoy alot and got hammered by the drinks thanks to the Bartender Prashannt who made sure we didn't had our hands empty throughout. He make some kickass Espresso Maritini and I asked him to make something else out of the menu which was to die for. Look for him next time to visit Ritz Carlton singapore.

I had great time here,luckily I had came here after f1 sport , everything here is very near , It comes at very center of all nearby places to visit , the food and service :5 stars, The staff and manager are very coordinating and will help you and understand the problems really I appreciate them for it On my day one I asked for help about the near by : the reception manager helped me with a map to explore , also I would like to dedicate a thanks to Katherine and Sherlin for there pleasant suprise for having a good session on how to eat with chopsticks haha I really enjoy it ♥️♥️🥂💯

Tonight's D&D event at the Grand Ballroom was amazing with the help of the banquet staff, especially Hazim, Colby, Ajay, Jovan, and Fitri. The table right next to mine had an episode of drinking too much and resulted in throwing up on the table. Colby handled the situation swiftly and cleaned the mess up with his bare hands, I can't imagine how painful it was to have to do that. All in all, the team was extremely responsive when we needed help and even when my table had a special request or needed extra attention. Ritz Carlton's service really holds up to its standards! Kudos to the team!

Hazim, Colby, Ajay, Jovan, Fitri and the banquet team were helpful and on point with their service at our dinner event. They assisted us with our last minute requests and were very prompt in handling unforeseen circumstances. We love working with them!