Grand Hyatt Singapore

we disembarked our cruise ship in Singapore. The whole process-customs, baggage claim, and seeking transportation-was very cumbersome, especially in 88% humidity. It was our first time in Singapore. From the moment we arrived at the Grand Hyatt, our day got better. We were early- room was not ready yet. The manager, seeing my long time Gold Passport status, graciously gave us access to the Lounge, where we could just rest and adjust to our new surroundings. From the multicultural breakfast, to the very comfortable room, relaxing spa, and great restaurant options, we were very satisfied. And the hotel location- a five minute walk to a phenomenal shopping area- was really ideal. The hop on-hop off tour bus stop was right around the corner. And when we had to leave at 5AM to get to the airport-the hotel made sure a cab was ready and waiting for us. Our regret- we did not have more time to enjoy both the hotel and Singapore.

Front desk staff has an attitude. Hotel has policy of throwing away food delivery after 4 hours unclaimed. We did not know this policy and staff explained it with some attitude. What a service they have from a five star hotel. Very disappointed!

Cleanest room, great location & great staff couldn't to more help! Highly recommend staying here. Pool and Spa facilities are amazing. ......................................................................................

The Grand Club lounge is among the finest in the world. Very well designed. Great selection of food and drinks. Excellent service. Happy to be back here after the renovation. Italian food at Pete's Place is great. Breakfast at Straits Kitchen is amazing. The variety and quality of food is outstanding. Spacious room, lovely bathroom. Perfect place for rest and fun.

Generally a great place to stay. Friendly and helpful staff; clean and nice lobby. Great dinning room and foods; comfortable and pleasant rooms. However, the setting of the "traffic flow" of this hotel, but especially its main floor is awkward, illogical and even obstructive. While its floor plan looks nice and with a tack of Japanese style, it remains "extremely" inconvenient and difficult to walk through. In all, it is not worth my money to stay there.