Pan Pacific Orchard

This hotel has worn awards for its architecture and it really impresses from the lobby to the room to the other spaces you may wander to, including the lift lobbies and the hallways even before I step into my room. The decor was warm and inviting; especially loved the balcony that came with an inviting sofa. The rooms come with views of the pool (my favourite), the garden terrace (some greenery and a restaurant) and the cloud terrace (this was the quietest area unless there is a function going on). Both terraces boast views of the surroundings and was quite peaceful but hot in the afternoon. The hotel is on a hill so there is a short unsheltered walk from Shaw House but plenty of shopping and food outlets nearby. This is definitely one hotel that warrants a repeat visit.

I coming with my friend to drink And tea . Mr Fahmi very friendly Make my day enjoy . And very kind . We will come back . And bring more people . Nice place . Ambiance very very nice . Excellent services.. thank you for you service . .. our very very enjoyed rilex with friend

Nice place n the bartender name Fahmi very friendly n excellent service make me feel want to come again next time with my family thank you and he very funny guy n make my day wonderful no more feel tired after come back from work thank you MR Fahmi

We were absolutely thrilled with the quality of service by their amazing staff member Sofia Up on level 8, daily, and her beautiful smile. And her remarkable thought and remembering our daily likes, she is absolutely beautiful and well presented with her beautiful smile Thank you for everything

I have mixed feelings about this hotel. On the positive side, the hotel itself is striking, and the pool area is striking. Another plus point is the beds and pillows, which are both super comfortable. Unfortunately, the service level and some of the staff made the experience less than perfect. This was disappointing because this was the most expensive hotel I stayed in over a three-week tour of South Asia and the least welcoming. I felt that many of the staff were disinterested in guests, and the hotel seemed to be understaffed. Breakfast was a little chaotic and involved queuing before being seated. We spent the first 90 mins after checking into the hotel dealing with various room problems. it was nice to experience the design features of the hotel, but I would not choose to stay there again.