Viceroy Snowmass

We had dinner at the restaurant and it was fantastic. In particular Stephanie at the bar made the whole night perfect. She is friendly and interesting and has a great story and made us feel like we had been coming there for years. You must get out of there, but you certainly have to stop and see Stephanie.

We spent a week at the Viceroy and while the property itself is beautiful we found that the overall experience did not align with our high standards we expected, especially given the premium price we paid. Granted they are all small concerns but after a while, they add up and it gets to be disappointing. Our fireplace quit working in our room, I called room service at least three times to ask for tea versus coffee in our room and never got anyone to bring up our tea. I went down to the front desk and they were clueless as to where I would get TEA. The phone in the room was pointless because nobody answers it when you call for Room Service, Customer Service or Maintenance. The base of the bed in our room was quite damaged and should definitely be replaced. The matress also didn’t meet the high standards we expected for the price we paid. Additionally, we had a four day ski pass Rental, but when we went to pick up our skis on the fourth day, we were informed that our skis had apparently been returned. This led to a frustrating experience where we had to start the entire process over, trying on new skis and boots and to make matters worse the gentleman who assisted us during the process was quite unpleasant, which added to our disappointment. I guess we just felt that these issues combined with the overall experience did not justify the premium that we paid> While we loved the location, we’re unlikely to return based on this stay. I mainly wrote this hoping it will improve the experience for future guests because several others we met up with thought the same thing and thats why I decided to share.

II recently stayed at the Viceroy. I assumed from the price that this would be a top-tier hotel, offering the warm and welcoming “American Service” to which international visitors are accustomed. Among the disappointments were: (1) Stains on the bed sheets when arrived which had to be replaced (2) Studio rooms have no washing machines (a real issue for skiers) (3) Concierge and front desk staff largely untrained in hospitality, with clearly little to no management (4) Buffet breakfast very ordinary (5) Staff in the ski room more interested in watching TV than helping guests with boots etc (6) When I asked for the bill on the last night, I was told it would be bought up to my room but it never was. My credit card was nevertheless charged. When I went downstairs at about midnight, there was no-one manning the front desk…. (7) When we tried to order room service, we were told that there was a QR code on the table. This may have been the case in other rooms, but not in ours (8) When we went for dinner on the first night, they were already getting the room ready for breakfast - very disappointing considering the prices charged On the positive side, the team responsible for driving the guests around town was excellent - very helpful, efficient and with a real ‘can-do’ attitude! Well done! Overall, the feeling at this hotel is that it’s run by casuals with no experience, and not much interest, in hospitality. Guests who pay this sort of money expect better. With improved management, this hotel could be a lot better.

The ambiance was incredible. I’m obsessed with the remodel! The hospitality was second to none. Oscar was all over our every need. Couple that with Dalisse’s attentiveness and not a single moment of wanting existed. Thank you to Chef Zubrod for using us as guinea pigs for a couple menu ideas. Overall, the entire experience greatly exceeded expectations. We will definitely spread the excitement & return soon! Cheers & thanks for the memory!

Oscar and Dalisse provided exceptional service! One of the best meals I’ve had in a long time. The Latin American cuisine is unique and exquisite. Highly recommend dining at Viceroy during your time in Snowmass. The salmon and Brussels sprouts were my favorite dishes.