Grand Hotel Excelsior Vittoria

It has taken me months before writing a review on this dreamy property because we have been reminiscing of it. We went on a family trip to Italy and Sorrento and the Costa Amalfitana was part of it. We stayed there for a week and we didn’t want to leave. We found the property through the Amex Hotel Collection and it did not disappoint. The property is beautifully maintained, the lemon and orange trees surround the landscape and adds to the charm. The valley parking welcomes you, they walk you the entrance of the property and take care of your luggage. The check in process was very efficient and the front desk personnel super friendly and professional. We had our teenage sons with us and had booked two suites and it was not needed. The accommodations are very spacious and had a double sofa bed in the sitting area. We had booked one with a king end and one with two queen beds. The beds and pillow were new and very comfortable. Linens were fresh and luxurious. The suite amenities/refreshments were replenished everyday twice a day (mineral water, soft drinks, wine, beer, snacks). The needs and bathroom are kept throughout the day and the bathroom amenities are second to none. The housekeeping staff were always available and very friendly and always providing excellent services. We had the buffet breakfast everyday and it was delicious and great selection of proteins, fresh fruits and bakery. The concierge helped us books a private boat tour to Amalfi and Capri. There is an elevator (part of the hotel) that will take you down to the Sorrento pier. The property faces the pier. The swimming pool is beautiful, the staff is always helpful and caring. We had dinner at the hotels restaurants and it was one of the best experiences of Sorrento. The luxurious services and property amenities are equal to the beauty of Sorrento. We would like to thank Giovanni, Nelo (our boat captain), Giuseppe, the ladies at the breakfast check in, the housekeeping staff and everyone at Excelsior Vittoria. We loved our stay there, we will be back this year, we will always recommend this property to our family and friends.

I have stayed at some of the worlds best hotels and have had some really amazing experiences but this is the only hotel that consistently delivers exceptional service. This hotel has it all, location, incredible food, comfortable beds, beautiful rooms, picturesque grounds, rich history, luxury & unsurpassed views but I keep coming back for the people. I don't know how they manage to hire so many warm, friendly and caring people who are totally invested in every guest's utmost happiness but they excel at it. Everyone you meet no matter their position - grounds keepers, front desk, bartenders, waiters, room stewards, security - they are all really happy and want to make sure you are really happy too. I have stayed at this magical hotel several times and the staff is always really friendly and accommodating. I unfortunately became ill with the flu while I was at this hotel on my last visit and I can honestly say, I was better cared for here than I would have been at home. I had the most comfortable bed with an amazing view, Corronado at the concierge called for the house doctor to visit me in my room, my room attendant Dora checked in on me regularly to make sure I was comfortable and had everything I needed, Daniele in room service brought me food and extra hot water for tea and Pasqualino in the dining room made me the most amazing tea from fresh ginger and local lemons when he heard I was ill. This staff truly goes above and beyond whether you are at your best or worst they strive to make sure your visit is the absolute best it can be. This was the first time I visited this hotel during the Christmas season and the lights and decor literally took my breath away. I didn't think this property could get anymore beautiful but at Christmas it hits a whole new level. I have a long list of countries and cities I haven't visited but my stays at this hotel are so wonderful I keep coming back.

The Hotel location is very good, the stuff try his best to assist any time anything we asked, staying in this hotel improve our vacation. I really recommend on this hotel. The hotel locate near the port and he has many relaxing places , for sure i will be back.

Judging by previous reviews, people really love this hotel. I had mixed feelings. Yes, it is grand, with large bedrooms, beautiful grounds and a large, modern swimming pool. But it was too formal for me. The service was efficient, but not particularly warm. The room furnishings were not to my taste - peach satin curtains with swags and tails, yellow dralon sofa, brown furniture - a 1980’s idea of luxury. As we booked through Amex we had an upgrade, to a side sea view, but there was still an attempt to upsell to a full sea view at check-in. This is a particular gripe of mine. The hotel was half empty, so either upgrade to the higher category room, or don’t bother offering it. It’s a charmless way to greet a guest. Other hotels we stayed in on this trip included Il San Pietro Di Positano, La Scalinatella, Capri and Borgo Santandrea, Amalfi. For me, these 5 star hotels offered better value for money, more stylish bedrooms with beautiful furnishings and fabrics, and warmer service. But if you like a very formal atmosphere, perhaps the Excelsior Vittoria would be a good fit.

The Grand Hotel Excelsior Vittoria was awarded Travel & Leisures #1 best hotel in Italy and #7 in all of Europe recently. Magnificently appointed. Not a detail missed. Phenomenal food, including the amazing breakfast buffet with freshly made omellettes to order. The grounds are gorgeous. The sea view!! Service unparalleled. All right in the center of town, yet you don't hear town. The most beautiful hotel I've ever seen!! It comes with a hefty price tag, but worth it if you can.