Grand Hotel Excelsior Vittoria

The Hotel location is very good, the stuff try his best to assist any time anything we asked, staying in this hotel improve our vacation. I really recommend on this hotel. The hotel locate near the port and he has many relaxing places , for sure i will be back.

Judging by previous reviews, people really love this hotel. I had mixed feelings. Yes, it is grand, with large bedrooms, beautiful grounds and a large, modern swimming pool. But it was too formal for me. The service was efficient, but not particularly warm. The room furnishings were not to my taste - peach satin curtains with swags and tails, yellow dralon sofa, brown furniture - a 1980’s idea of luxury. As we booked through Amex we had an upgrade, to a side sea view, but there was still an attempt to upsell to a full sea view at check-in. This is a particular gripe of mine. The hotel was half empty, so either upgrade to the higher category room, or don’t bother offering it. It’s a charmless way to greet a guest. Other hotels we stayed in on this trip included Il San Pietro Di Positano, La Scalinatella, Capri and Borgo Santandrea, Amalfi. For me, these 5 star hotels offered better value for money, more stylish bedrooms with beautiful furnishings and fabrics, and warmer service. But if you like a very formal atmosphere, perhaps the Excelsior Vittoria would be a good fit.

The Grand Hotel Excelsior Vittoria was awarded Travel & Leisures #1 best hotel in Italy and #7 in all of Europe recently. Magnificently appointed. Not a detail missed. Phenomenal food, including the amazing breakfast buffet with freshly made omellettes to order. The grounds are gorgeous. The sea view!! Service unparalleled. All right in the center of town, yet you don't hear town. The most beautiful hotel I've ever seen!! It comes with a hefty price tag, but worth it if you can.

I spend over 100 nights in hotels every year and have been for the past 17 years of my business. This has been the best hotel experience I have ever experienced in my life!! Class act all the way, from the booking, contacting to extend our stay by a day, the check in process, the cleaning staff, service staff for breakfast, check out process, complete class act! Thank you for making our experience so wonderful! We cannot wait for next time!

The hotel is beautiful. Staff at concierge were great. The Terrace bar and restaurant were excellent as were the staff at breakfast and the Terrace. The staff at the pool bar were just ok, not attentive. Unfortunately my room was not cleaned to my standards as there were black hairs on sofa and bathroom floors upon arrival. The grounds of the hotel are stunning and the views are better. We stayed in 246 which was stunning but when the wind blows there is a crazy intense sewage smell that fills the rooms…the hotel is aware of this and really no compensation or solution was offered. After 3 days it was frustrating.