Fairmont St Andrews

We recently joined the Sunday Roast Club at the Fairmont, as a family we were very excited, however we were very underwhelmed at the experience and the service. There was a guitar soloist performing which was nice at first but very loud and not background music, making it difficult to have a conversation. Along with several other tables asked for the volume to be lowered. The server was attentive, but we had to ask repeatedly for drinks top ups and we asked three times for the bill at the end before it was brought. We also asked for coffees to be told they didn’t do coffees at that restaurant and we’d be welcome to have a coffee in a different part of the hotel, only to see other diners with coffee which was disappointing. When challenged the server went to check again and coffee was indeed on offer. The scallops were delicious, however should be done to order at the table rather than having to queue c20mins for them. The selection of fish was amazing and a real highlight. The roast dinner was the most disappointing element. I had the road beef which was overcooked, roast potato’s were undercooked and not crispy and the Yorkshire pudding was like a brick. The carrot and parsnip were done well. The puddings were underwhelming and the cheese selection needed more attention to keep it looking fresh. Overall a disappointing experience.

We have just returned from a two night family break. Everything was excellent from start to finish: service, food, staff, facilities, pool and spa. Our 4 year old loved it and staff were very good with her. Big thanks to Reuben and the valets and the waiting staff. Thank you. We can’t wait to return.

Stayed at Fairmont recently. Staff are great. Very warm welcome from The Concierge team, who valeted our car. Checked in by Edward who even phoned us a taxi to a wedding we were attending that evening. A very helpful and polite chap he was! Had afternoon tea downstairs. Once again, the staff were very polite and welcoming, however the service was very slow. We had been seated for around 15 minutes before anybody came to take our tea order, and it was almost 10 minutes before we had our tea bought to us. During tea, there was a bunch of screaming kids running about, which does not make the most relaxing atmosphere. This I understand is out of the staff’s control. Fortunately the Afternoon Tea they served was wonderful. Bedroom and bathroom were excellent. Comfy bed, excellent shower and bath. Breakfast was busy, understandable for a Sunday morning, so there was a que. we got through the line pretty fast, but when we were seated and had a tea and coffee order taken, it was 10 minutes before we received our order, all the while other people who had been seated after us had received their orders. It felt as though we had been forgotten about. The breakfast however has great options and is delicious. Ultimately this is a wonderful hotel which I would recommend. However the hotel can improve on certain levels of their F&B attentiveness and speed of service

Review of the Fairmont Hotel, St Andrews Staying at the Fairmont St Andrews has been a real pleasure—and that’s coming from someone who’s not all that into the whole “grand welcome” experience. I sometimes feel a bit out of place when staff go overboard with greetings and attentiveness, almost to the point where it feels like they're putting on a show. Here, though, everything just felt genuine. The staff were warm, professional, and welcoming in a way that didn’t feel forced. It’s like they’re genuinely happy to be there for you, happy to help with requests, and even remember you as you pass through the lobby in the evening. They’re there to make you feel at home rather than putting on a performance, which is rare and refreshing. Honestly, it’s the kind of hospitality that sets the bar high for other hotels in the same league. I know I'll be judging future stays by the warmth and ease I experienced here. The rooms and the venue itself are fantastic, no doubt about it—but the real heart of the Fairmont is the staff. They bring the whole experience together and make it memorable. This was my first visit, but it definitely won’t be my last.

All of the Hotel staff are friendly and very helpful. The Spa and Leisure facilities are excellent and if you fancy a Personal Training session whilst you are there the Fitness Manager James is excellent, tough but very professional and the results come quickly!