The St. Regis Bermuda Resort

I wanted to love this hotel, based on the brand and my experience at other St. Regis hotels. The staff was really nice, but my experience was the same as many others. The service was unfortunately mostly subpar. While we were sitting waiting to be checked in, we noticed others with drinks. Someone came by with bottles of water and asked if we asked for them, we said no, but would love some water since we had been waiting a bit. Found out later everyone is supposed to get a “welcome drink.” I spent my bday here. Both my bf & I sent messages on the Marriott app & he even called. Absolutely nothing was done. There’s a resort fee added, and our 2nd night, and we still have no clue what’s included in it. They never went over it. I wanted to love my stay here, I was excited to spend my bday here. I unfortunately won’t be staying at any more St. Regis hotels after this. I’ve had far better experiences through my Diamond Hilton stays, than any of my Marriott stays, including this supposed “top tier” experience.

The management at the hotel is totally amateur. No professionalism. Breakfast was one of the lousiest food. Service was worse than the drive through place. Should never get 5 star rating. Will never recommend it to anyone. Residene building not connected with the main building.

As someone with a deep appreciation for the little things, this hotel had me grinning from ear to ear. The handwritten welThis hotel has perfected the art of anticipatory service. Every staff member we encountered seemed to genuinely enjoy their role in making guests' stays special. The attention to cleanliness was impressive without being intrusive. The evening ambiance was particularly noteworthy - somehow they managed to create an atmosphere that felt both exclusive and welcoming. The conciercome note, the perfectly fluffed pillows, the locally sourced toiletries - every detail sang of thoughtfulness. The staff remembered my name and my coffee preference from day one. It wasn't just a stay; it was a masterclass in the art of hospitality.

This hotel has mastered the art of making guests feel at home while providing a luxury experience. The public spaces invited both relaxation and socializing, while the rooms offered a peaceful sanctuary. The breakfast service was a daily highlight, with fresh options and attentive staff. The way they handle special requests with grace and efficiency is particularly noteworthy.

Gorgeous setting, delightful restaurant and pool staffs, and a clean room. But… Our large king room oddly had a tall floor lamp just standing in an empty corner by the sliding doors, with no easy chairs or sofa for sitting/reading - just the bed. During our five day stay 2/3 of our oceanfront view was blocked due to slider door drapes that were broken. When we requested three separate times that they please be fixed, they never were. It was up to us each time to initiate communication and inform management that we needed help. There was never independent follow up from them. We finally draped the curtains atop that tall corner lamp to have a bit more ocean and sky view. Two shower heads were in the bathroom, but only one worked. The second night we were suddenly awakened by a steady drip, drip, drip from the non-working shower. The next day we reported the problem and were told an engineer would be up in 15 mins. The engineer never arrived. Eventually we were able to Jerry rig a temporary solution ourselves, but we’re no plumbers or engineers. These are indeed minor first world issues. Yet when being charged nearly $600/night (before additional $100+ in taxes and additional hospitality fees) and exorbitant dining fees ($120 pp Thanksgiving meal, not including wine) it would have been nice to give a 5 star rating here. Alas, it will be a generous 4 stars instead, considering our evening sky views were star sparkled after we figured out what to do with the faulty drapery and the lonely floor lamp.