The St. Regis Bermuda Resort

This property is stunning. I have been coming to Bermuda for 20 years on business and pleasure and this property is really exceptional. The beach is beautiful and the pools are awesome. The rooms are large and great, restaurants are really high quality however the best feature is its focus on customer service. I landed late so I checked in around 11:30PM after all the restaurants were closed. The team there Zariyah, Ravi, Christine did everything they could to find me some food. They did a great job and it was very tasty! They really went above and beyond. That level of service reminds of the service received at the South Hampton princess on the gold floor when it was opened.

I wanted to love this hotel, based on the brand and my experience at other St. Regis hotels. The staff was really nice, but my experience was the same as many others. The service was unfortunately mostly subpar. While we were sitting waiting to be checked in, we noticed others with drinks. Someone came by with bottles of water and asked if we asked for them, we said no, but would love some water since we had been waiting a bit. Found out later everyone is supposed to get a “welcome drink.” I spent my bday here. Both my bf & I sent messages on the Marriott app & he even called. Absolutely nothing was done. There’s a resort fee added, and our 2nd night, and we still have no clue what’s included in it. They never went over it. I wanted to love my stay here, I was excited to spend my bday here. I unfortunately won’t be staying at any more St. Regis hotels after this. I’ve had far better experiences through my Diamond Hilton stays, than any of my Marriott stays, including this supposed “top tier” experience.

The management at the hotel is totally amateur. No professionalism. Breakfast was one of the lousiest food. Service was worse than the drive through place. Should never get 5 star rating. Will never recommend it to anyone. Residene building not connected with the main building.

As someone with a deep appreciation for the little things, this hotel had me grinning from ear to ear. The handwritten welThis hotel has perfected the art of anticipatory service. Every staff member we encountered seemed to genuinely enjoy their role in making guests' stays special. The attention to cleanliness was impressive without being intrusive. The evening ambiance was particularly noteworthy - somehow they managed to create an atmosphere that felt both exclusive and welcoming. The conciercome note, the perfectly fluffed pillows, the locally sourced toiletries - every detail sang of thoughtfulness. The staff remembered my name and my coffee preference from day one. It wasn't just a stay; it was a masterclass in the art of hospitality.

This hotel has mastered the art of making guests feel at home while providing a luxury experience. The public spaces invited both relaxation and socializing, while the rooms offered a peaceful sanctuary. The breakfast service was a daily highlight, with fresh options and attentive staff. The way they handle special requests with grace and efficiency is particularly noteworthy.