Fairmont Royal Pavilion

A wonderful 2 week stay at Royal Pavillion Hotel this January. Beautiful beach, the friendliest staff & excellent food. The new decking area was perfect for sundowners. The weekly manager’s cocktail night was a great opportunity to meet others guests & chat to management. The gardens are impeccably maintained. A truly peaceful & relaxing place to be.

Lovely room overlooking the beach with a very comfortable bed and efficient Aircon. We had a great balcony too. The staff are lovely, all friendly and welcoming and willing to help with any thing needed. Only criticism was we found some of the food quite salty.

We had a family stay and we really enjoyed our time. Location is perfect and the room are very spacious. The hotel team was very helpful for any of our requests. A special mention for Nicole who served us on the beach We will come back in this wonderful hotel

Broadly, had a lovely holiday here last year. It wasn’t perfect - arrived at the hotel and nobody was around at the front or in reception because “no-one called ahead to let us know you were on your way”, staff service was inconsistent between servers, breakfast was a bit chaotic and disorganised, bird mess on dining chairs in the restaurant was a real issue (and reading recent reviews, still seems to be) and the hotel could do with updating (some common areas and bathrooms in the rooms). One evening we had booked the “on the beach” dinner experience. It ended up being set up on the concrete step nearby and wasn’t what was advertised so we decided to cancel it as we arrived. On check-out, I was charged for items from the mini-bar which were not consumed and it took two weeks and an escalation to the hotel’s GM to get this addressed. Little things, but need to be addressed swiftly and professionally to get this hotel back up to where it should be - especially when there are other very good hotels nearby to choose from. That said, the location is excellent and we enjoyed the pool and beach areas. We have decided to return in March 2025 because overall we had fun, but recent poor reviews are very concerning. I hope that the hotel management team is prioritising and addressing the points that guests are raising - I would hate to experience similar issues in a couple of months’ time.

Hotel in a superb setting, with very comfortable rooms. The staff are friendly and attentive. The breakfast buffet is delicious. An ideal hotel for a change of scenery. We had an excellent stay in every respect and would highly recommend this hotel.