Fairmont Royal Pavilion

Our stay at the Fairmont Royal Pavillion could not have been better! We arrived at the airport and had previously arranged through the hotel a transfer to the hotel. We were met promptly as we entered the terminal and escorted quickly through immigration to our vehicle. Our driver, Ronaldo, drove us to the hotel in his new BMW 5 series. At the hotel we were met and went to our beautiful room (#332) overlooking the water. Everything in the room was perfect. During our five-day stay the hotel staff was always attentive. Our room was refreshed every morning and evening including more water bottles, coffee etc. The hotel and hotel grounds were in near perfect condition. On the beautiful beach, the chaises and cushions were either new or near new and there was never a problem getting a comfy spot for the two of us on the beach under an umbrella with plenty of nice, fluffy towels. The staff was remarkable. Our waitress Teresa, dining hostess Sabrina, beach waitress Nicole, and lunch time waiter Seth all made the visit effortless. In addition, Khadijah did a wonderful job for us arranging a rental car to be dropped off at the hotel, golf at the Royal Westmoreland Golf Course, as well as suggestions on sites to visit during our stay. Breakfast each morning had everything you could want (and more) and dining at Taboras and the Palm Terrace Restaurant left no reason to eat anywhere else. Oh yes, there was music at Taboras and in the main bar each night. We were glad the dock out in the water survived the hurricane as we enjoyed swimming to it often. Ours was a wonderful vacation here that was topped off by seeing a few monkeys skittering about the grounds. Well worth the stay!

We love the fairmont and have been many times a lovely hotel located right on the gorgeous beach we always stay in a beach front suite king room. The rooms are bright and spacious however I feel they are a bit dated and we had no mini bar in our room and had to request a separate fridge. Our room comes with a daily complementary afternoon tea however I am dairy intolerant and asked if this could be catered for unfortunately it didn’t seem the case as all I was given as a substitute was a plate of fruit not quite the same. I’m sure we will return but it’s the little things that count to make a nice hotel into a luxury one.

This hotel is still a winner for its location. I would go as far as saying it has the best beach on the island, and that’s probably the main reason why many return year on year. Management have also very cleverly put their best pool/beach assistant, Michael on duty, who single handedly manages the beach beds and beach area… a big shout out to him as he was extremely helpful during our stay as we did not have the butler service and kept the beach in pristine condition. Aside from the beach, the hotel can certainly improve certain areas, which we have flagged on previous stays but frankly very little has been done to resolve the issue. - All rooms have great ocean views and are spacious, however are in need of refurbishment. The bathroom is old and grim, there is no fridge/mini bar, towels and sheets are worn and although clearly clean, do have stains and marks. The mattress, bedding and pillows are no where near the level of luxury we are used to. - staff certainly tried their best and were very friendly and professional… however we did hear on numerous occasions that they were short staff. Working in the heat is no doubt challenging enough without lack of cover and this can certainly take its toll… which I’m sad to say was showing in staff moral - even though there is no shortage of variety for breakfast, the quality was lacking in comparison to similar resorts If it wasn’t for the beach and the service provided, mainly by Michael (highly recommend new guests to get to know him!) I would say the resort was closer to 3 stars, albeit I’m comparing to other 5 star resorts… perhaps in comparison to 3 star resorts it’s still luxurious.

The hotel is in a great location with an amazing beach. Staff is friendly and the food is good. breakfast is a nice spread with the food in a cooled area and seating outside which is very pleasant. only issue was check in it takes forever but its soon made up by the punchy rum punch and the great room. cant fault it at all

We must have had a different experience than most but for what we paid for the villa the service was subpar. Our car never came to get us at the airport, then we waited over 30 minutes in the lobby for our room (it was 3:30). No one seemed to be bothered or cared. The service in the restaurant was SLOW. The table next to us was pouring their own wine. There was zero sense of urgency which wasn't surprising since each check seemed to have 10% added so they knew they were already guaranteed some money. Doesn't seem like a place we need to go back to. We did enjoy the wonderful room. The villa was beautiful! Butlers were the best part. We were thankful for the champagne that was brought to the room as an apology but the service was defiantly lacking and slow.